Newark, NJ · On-site
Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...
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Newark, NJ · On-site
Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...
Fairfield, NJ · On-site
Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.
Fairfield, NJ · On-site
Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.
Brooklyn, NY · On-site
$60K - $65K/yr
Handle customer complaints or concerns regarding services, products, or personnel quickly and ... Manage time cards, time off requests of branch personnel * Speak with customers about inspections ...
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Brooklyn, NY · On-site
$60K - $65K/yr
Handle customer complaints or concerns regarding services, products, or personnel quickly and ... Manage time cards, time off requests of branch personnel * Speak with customers about inspections ...
Garden City, NY · On-site
Service Managers (SM) are responsible for shaping the future of service by modernizing our client experience by focusing on operational efficiency and oversight. The Service Manager (SM) will report ...
Garden City, NY · On-site
Service Managers (SM) are responsible for shaping the future of service by modernizing our client experience by focusing on operational efficiency and oversight. The Service Manager (SM) will report ...
New York, NY · On-site
$27.60 - $42.55/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...
New York, NY · On-site
$27.60 - $42.55/hr
You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...
Manhattan, NY · On-site
$17.75 - $24/hr
Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone ... Customer service * MS Office, Salesforce, and general CRM tools * Order Entry Education/Experience:
New
Manhattan, NY · On-site
$17.75 - $24/hr
Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone ... Customer service * MS Office, Salesforce, and general CRM tools * Order Entry Education/Experience:
New
Englewood Cliffs, NJ · On-site
$150K - $200K/yr
Maintain strong CSI (Customer Satisfaction Index) scores consistent with Cadillac expectations * Hire, train, motivate, and evaluate service department staff * Manage inventory and parts to ensure ...
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Englewood Cliffs, NJ · On-site
$150K - $200K/yr
Maintain strong CSI (Customer Satisfaction Index) scores consistent with Cadillac expectations * Hire, train, motivate, and evaluate service department staff * Manage inventory and parts to ensure ...
Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...
Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...
New York, NY · On-site
$27.60 - $42.55/hr
Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. You'll Come With 3+ years of Retail Management and Operations experience at an Off Price, Big Box ...
New York, NY · On-site
$27.60 - $42.55/hr
Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. You'll Come With 3+ years of Retail Management and Operations experience at an Off Price, Big Box ...
Caldwell, NJ · On-site
Meeting and greeting customers * Managing technician workflow * Recommending services to customers * Ordering parts and inventory * Keeping customers updated on the status of their vehicles' repairs
Caldwell, NJ · On-site
Meeting and greeting customers * Managing technician workflow * Recommending services to customers * Ordering parts and inventory * Keeping customers updated on the status of their vehicles' repairs
New York, NY · On-site
Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...
New York, NY · On-site
Manage service requests of commercial truck leasing customers with urgency and professionalism * Develop and manage relationships with vendors and customers * Assist management team in preparing an ...
Staten Island, NY · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Staten Island, NY · On-site
$24.72 - $37.08/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Brooklyn, NY · On-site
$85K/yr
Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...
Brooklyn, NY · On-site
$85K/yr
Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...
Caldwell, NJ · On-site
Meeting and greeting customers * Managing technician workflow * Recommending services to customers * Ordering parts and inventory * Keeping customers updated on the status of their vehicles' repairs
Caldwell, NJ · On-site
Meeting and greeting customers * Managing technician workflow * Recommending services to customers * Ordering parts and inventory * Keeping customers updated on the status of their vehicles' repairs
$22.66 - $33.99/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
$22.66 - $33.99/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
New York, NY · On-site
$70K - $80K/yr
At Veselka, Managers are knowledgeable and friendly, operate in a quick and efficient manner with a ... and customer service; ● Assisting with filling out the daily ordering sheet from Veselka ...
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New York, NY · On-site
$70K - $80K/yr
At Veselka, Managers are knowledgeable and friendly, operate in a quick and efficient manner with a ... and customer service; ● Assisting with filling out the daily ordering sheet from Veselka ...
At Veselka, Managers are knowledgeable and friendly, operate in a quick and efficient manner with a ... and customer service; ● Assisting with filling out the daily ordering sheet from Veselka ...
At Veselka, Managers are knowledgeable and friendly, operate in a quick and efficient manner with a ... and customer service; ● Assisting with filling out the daily ordering sheet from Veselka ...
Brookdale, NJ · On-site
$22.66 - $33.99/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Brookdale, NJ · On-site
$22.66 - $33.99/hr
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...
Newark, NJ · On-site
$75K - $90K/yr
Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...
Newark, NJ · On-site
$75K - $90K/yr
Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...
Woodbridge, NJ · On-site
$50K - $75K/yr
Replies within 24 hours At Midas we are dedicated to providing quality services to customer ... We are looking for automotive service managers to manage and direct all service department ...
Woodbridge, NJ · On-site
$50K - $75K/yr
Replies within 24 hours At Midas we are dedicated to providing quality services to customer ... We are looking for automotive service managers to manage and direct all service department ...
$24.8K - $31.8K
5% of jobs
$31.8K - $38.9K
14% of jobs
$41.6K is the 25th percentile. Wages below this are outliers.
$38.9K - $45.9K
16% of jobs
The median wage is $52.3K / yr.
$45.9K - $53K
17% of jobs
$53K - $60K
12% of jobs
$60K - $67K
9% of jobs
$68.6K is the 75th percentile. Wages above this are outliers.
$67K - $74.1K
11% of jobs
$74.1K - $81.1K
6% of jobs
$81.1K - $88.2K
5% of jobs
$88.2K - $95.2K
2% of jobs
$95.2K - $102.2K
3% of jobs
$24.8K
$58.7K
$102.2K
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
Company Overview
Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry.
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Construction
51 - 200 Employees
Newark, NJ, US
1999
