Customer Service Manager Jobs in Ridgefield, NJ (NOW HIRING)

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.  

What we ask of you: 

1. Department Management:   

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office 

• Ensure departments meet or exceed sales and profit targets 

• Maintain high standards of sanitation and safety, ensuring compliance with all regulations 

• Accountable for leading the recruitment, hiring and employee orientation, while maintaining a high level of talent within the department  

1. People Development and Diversity: 

• Direct, oversee, and evaluate the training of all Customer Service department team members 

• Monitor and evaluate associate performance, implementing action plans to support professional growth 

• Foster a culture of diversity and inclusion within the team 

• Engage and retain associates by fostering a positive work environment  

1. Labor Relations: 

• Manage labor relations to ensure compliance with company policies and labor laws 

• Address and resolve employee issues and grievances in a timely and effective manner 

1. Customer Service Excellence: 

• Cultivate a culture of excellence in customer service, providing best-in-class service 

• Ensure all team members are trained to deliver exceptional customer service 

1. Operational Efficiency: 

• Monitor and analyze key performance metrics related to customer service and sales 

• Identify opportunities for process optimization and implement solutions to enhance operational performance 

• Manage departmental budgets, expenses, and financial targets to achieve profitability goals 

1. Compliance and Safety: 

• Ensure all departments comply with company policies and regulatory requirements 

• Conduct regular safety audits and training sessions 

• Maintain a clean and safe working environment for all associates 

1. Community Engagement:   

• Actively engage with the local community to understand their needs and preferences 

• Develop and maintain positive relationships with community organizations, schools, and other stakeholders 

• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact 

What you bring to the table: 

• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office 

• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience 

• Highly motivated, results-oriented, and a self-starter with a proven track record of success 

• Strong ability to influence and communicate effectively across different functions 

• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously 

• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals 

• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders  

• High level of customer service skills, with a genuine passion for exceeding customer expectations 

• Creative and strategic thinking abilities to drive innovation and continuous improvement 

• Effective organizational and time management skills to ensure efficient operations 

• Ability to work flexible hours, including weekends and holidays 

What we bring to the table:   

• Culture committed to celebrating diverse backgrounds and experiences 

• Comprehensive benefits 

• Opportunities for professional development and career growth 

• Associate discounts 

• Team of associates dedicated to serving our local customers and supporting our communities 

If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.  

The salary range for this position is  64800-97200