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Customer Service Manager Jobs in Rex, GA (NOW HIRING)

Sharecare

Lead Customer Service Rep

Atlanta, GA · Remote

Under the supervision of the Customer Service Manager, theCustomer Service - Escalations team member's primary responsibilities include: * Handling escalated member concerns while also providing Help ...

ARLINGTON PROPERTIES LLC

SERVICE MANAGER

Decatur, GA · On-site

As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Bridgestone Americas, Inc.

Service Manager

Morrow, GA · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Sharecare

Lead Customer Service Rep

Atlanta, GA · On-site

Under the supervision of the Customer Service Manager, the Customer Service - Escalations team member's primary responsibilities include: * Handling escalated member concerns while also providing ...

Arlington Properties, Inc.

SERVICE MANAGER

Decatur, GA · On-site

As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Flexcar

Service Manager

Morrow, GA · On-site

Ensure timely triage and follow-up for tow-ins to resolve customer needs quickly. * Schedule and manage all third-party service appointments (dealerships, body shops, glass, keys) and coordinate ...

ARLINGTON PROPERTIES LLC

SERVICE MANAGER

Decatur, GA · On-site

As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Flexcar LLC

Service Manager

Morrow, GA · On-site

$62K - $86K/yr

Ensure timely triage and follow-up for tow-ins to resolve customer needs quickly. * Schedule and manage all third-party service appointments (dealerships, body shops, glass, keys) and coordinate ...

ARLINGTON HOLDING COMPANY

SERVICE MANAGER

Decatur, GA · On-site

As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Arlington Properties, Inc.

SERVICE MANAGER

Decatur, GA · On-site

As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Arlington Properties, Inc.

SERVICE MANAGER

Decatur, GA · On-site

As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rex, GA

Customer Service Manager information

See Rex, GA salary details

$22.7K

$53.7K

$93.5K

How much do customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer service manager in Rex, GA is $53,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $64,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rex, GA?

The most popular types of Customer Service jobs in Rex, GA are:

What cities near Rex, GA are hiring for Customer Service Manager jobs?

Cities near Rex, GA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rex, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 3% Contract, and 2% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,682 per year, or $25.8 per hour.

Lead Customer Service Rep

Sharecare

Atlanta, GA • Remote

Full-time

Re-posted 20 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

306th of 889 rated healthcare providers

Job description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.
Job Summary:
Essential Job Functions:

  • Under the supervision of the Customer Service Manager, theCustomer Service - Escalations team member's primary responsibilities include:
  • Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.
  • Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.
  • Provide support for the customer service team through the manning and operation of the Help Desk.
  • Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.
  • Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.
  • Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.
  • Identifying trends in escalations and preparing data used to identify root cause analysis.
  • Supporting contract performance guarantees by performing other duties as deemednecessary;answering inbound calls, assisting with outbound campaigns.
  • Ability to work flexible hours and shifts.


Qualifications:

  • GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses. College course work is desirable.
  • Minimum of 2 years previous call center or customer service experience


Specific Skills/ Attributes:

  • Ability to work effectively with all levels of management and othercolleagues;demonstrating leadership, initiative, and a customer service orientation.
  • Possessing analytic skills and a technical acumen; computer competencies shouldinclude:word processing, spreadsheet, and database management.
  • Ability to work independently but also thrive in a team environment built on information sharing.
  • Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.
  • Displaying sound judgment and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Detail oriented and well organized.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

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