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Customer Service Manager Jobs in Rex, GA (NOW HIRING)

Insight Global

Customer Service Manager

Atlanta, GA · On-site

$65K - $75K/yr

This role combines team leadership, customer service, office management, and administrative responsibilities. The ideal candidate is a strong communicator, problem solver, and leader who thrives in a ...

EcoShield

Customer Service Manager

Atlanta, GA · On-site

$50K/yr

3916 Tradeport Blvd Suite 1003Atlanta, Georgia 30354 Position Summary The Customer Service Manager is responsible for leading the daily operations of the Customer Service team, ensuring high-quality ...

EcoShield

Customer Service Manager

Atlanta, GA

$50K/yr

3916 Tradeport Blvd Suite 1003 Atlanta, Georgia 30354 Position Summary The Customer Service Manager is responsible for leading the daily operations of the Customer Service team, ensuring high-quality ...

Yancey Bros. Co.

Service Manager

Austell, GA · On-site

The Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer ...

Heidelberg

Service Manager

Atlanta, GA

$125K - $135K/yr

Customer Service is the cornerstone of our business, and the Service Manager is expected to deliver personalized, consistent, competent, and proactive service support; the Service Manager must always ...

Yancey Bros.co

Service Manager

Austell, GA · On-site

The Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer ...

Yancey Bros Co

Service Manager

Austell, GA · On-site

The Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer ...

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

As a new and growing, truly customer-centric business, we pride ourselves on offering competitive ... The Service Manager plays a pivotal role in overseeing the efficient operation of the Service ...

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

As a new and growing, truly customer-centric business, we pride ourselves on offering competitive ... The Service Manager plays a pivotal role in overseeing the efficient operation of the Service ...

Bridge Property Management

Service Manager

Marietta, GA · On-site

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rex, GA

Customer Service Manager information

See Rex, GA salary details

$22.7K

$53.7K

$93.5K

How much do customer service manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer service manager in Rex, GA is $53,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $64,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rex, GA? The most popular types of Customer Service jobs in Rex, GA are:
What job categories do people searching Customer Service Manager jobs in Rex, GA look for? The top searched job categories for Customer Service Manager jobs in Rex, GA are:
What cities near Rex, GA are hiring for Customer Service Manager jobs? Cities near Rex, GA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rex, GA as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,682 per year, or $25.8 per hour.

Customer Service Manager

Insight Global

Atlanta, GA • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Salary: $65k-$75k/yr

About the Role

Insight Global is seeking a Client Services Lead to oversee a small customer service team while ensuring an exceptional experience for clients and partner clinics. This role combines team leadership, customer service, office management, and administrative responsibilities. The ideal candidate is a strong communicator, problem solver, and leader who thrives in a fast-paced environment.

As the team grows, this position will evolve from a hands-on support role into a more strategic leadership and people management position.

Responsibilities

  • Lead and support a team of Client Services Representatives
  • Ensure excellent customer service through phone, email, and support channels
  • Manage escalated client inquiries and resolve complaints professionally
  • Follow up with clients regarding outstanding balances and overdue payments
  • Conduct performance reviews, one-on-ones, coaching, and training sessions
  • Support recruiting, interviewing, onboarding, and offboarding activities
  • Collaborate with internal teams to improve processes and service delivery
  • Prepare and present weekly and monthly performance reports
  • Oversee day-to-day office operations, supplies, and vendor relationships
  • Act as the main point of contact for building management, maintenance, IT, and telecom issues
  • Ensure office health and safety compliance requirements are met
  • Maintain office asset tracking and shipping logistics
  • Assist with administrative and operational projects as needed

Qualifications

  • 3+ years of leadership, supervisory, or team management experience
  • Strong customer service and client relationship management skills
  • Excellent verbal and written communication abilities
  • Experience managing KPIs, performance metrics, and team development
  • Ability to handle escalations and difficult customer conversations professionally
  • Strong organizational, problem-solving, and decision-making skills
  • Experience with office operations, vendor management, or facilities coordination
  • Comfortable handling administrative and financial tasks, including payment processing
  • Proven ability to multitask and prioritize in a fast-paced environment
  • Proficiency with Microsoft Office and business systems

What We're Looking For

  • Strong leadership and coaching abilities
  • Customer-first mindset
  • High attention to detail
  • Results-driven and accountable
  • Ability to build relationships across teams and with external partners
  • Continuous improvement mentality