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Customer Service Manager Jobs in Rensselaer, NY (NOW HIRING)

Stark Tech

Service Manager

Ballston Spa, NY · On-site

$102K - $136K/yr

Job Requirements This position is responsible for ensuring high-level customer satisfaction and company profitability through customer consultation, technician leadership, service sales and ...

Texas Roadhouse

Service Manager

Albany, NY · On-site

$65K - $75K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Albany, NY · On-site

$65K - $75K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Smokey Bones

Service Manager

Colonie, NY · On-site

... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer knowledge (Excel, Windows, POS, etc.) High school diploma or equivalent required ServSafe ...

Barbeque Integrated Inc

Service Manager

Colonie, NY

$55K - $65K/yr

... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer knowledge (Excel, Windows, POS, etc.) High school diploma or equivalent required ServSafe ...

Glass Doctor Canada

Customer Service

Albany, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a ... Enter all pertinent information in Contact Manager to have a record of your prospects, your ...

Glass Doctor of Syracuse NY

Customer Service

Albany, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a ... Manager to have a record of your prospects, your existing customers and your activities and ...

Glass Doctor®

Customer Service

Colonie, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a ... Manager to have a record of your prospects, your existing customers and your activities and ...

Glass Doctor

Customer Service

Albany, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a ... Manager to have a record of your prospects, your existing customers and your activities and ...

Empire Merchants North

Customer Service

Coxsackie, NY · On-site

$19/hr

Customer Service Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rensselaer, NY

Customer Service Manager information

See Rensselaer, NY salary details

$24.3K

$57.6K

$100.3K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Rensselaer, NY is $57,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rensselaer, NY?

The most popular types of Customer Service jobs in Rensselaer, NY are:

What job categories do people searching Customer Service Manager jobs in Rensselaer, NY look for?

The top searched job categories for Customer Service Manager jobs in Rensselaer, NY are:

What cities near Rensselaer, NY are hiring for Customer Service Manager jobs?

Cities near Rensselaer, NY with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rensselaer, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,583 per year, or $27.7 per hour.

Service Manager

Stark Tech

Ballston Spa, NY • On-site

$102K - $136K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Ensure high-level customer satisfaction through customer consultation.

  • Lead technicians and coordinate service activities.

  • Drive service sales and oversee service operations.

Stark Tech rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

296th of 499 rated machine equipment manufacturers

Job description

Job Requirements

This position is responsible for ensuring high-level customer satisfaction and company profitability through customer consultation, technician leadership, service sales and coordination.


Compensation

The expected pay range for this position is $102,308-$136,410 annually, depending on experience, qualifications, and geographic location.


Stark Tech reasonably expects to pay within this range at the time of hire. Individual compensation is determined based on several factors including experience, education, certifications, skills, internal equity, and market conditions.


Work Experience
  • Associates degree in Mechanical Engineering, Electronics, Electrical Engineering required. Bachelors degree preferred.
  • At least 5 years experience working with mechanical and/or control systems required.
  • At least 3 years supervisory experience.
  • Advanced knowledge of the construction or HVAC industry, control theory, automatic temperature controls, building automation systems and other building sub-systems required.
  • Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols (i.e. LON, BacNet, etc) preferred.Advanced computer skills and proficiency in MS Office Suite required.
  • Ability to adapt and be flexible in a changing environment.
  • Strong communication and customer service skills required.
  • Ability to multi-task, work under pressure and meet deadlines required.
  • Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment.

Benefits

Advance your career with Stark Tech, a leader in facilities and energy solutions. We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies. At Stark Tech, we invest in our employees by offering a competitive benefits package recognized with Mployer's 2026 Great Employee Benefits designation, featuring Market Leading Medical Benefits, comprehensive medical, dental, and vision coverage, generous employer HSA contributions, paid time off, a 401(k) with employer match, wellness programs, and career development opportunities. Join our fast-growing, customer-focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment.


Company Description

At Stark Tech, we build careers — not just fill positions. Guided by our mission, vision, and values, we focus on hiring candidates who are aligned with our culture and committed to long-term growth. We invest in our people through meaningful training, active engagement, and intentional communication to ensure every team member has the opportunity to succeed. We’re truly built differently. We’re defined by a culture that puts customers first, challenges the status quo, and takes pride in doing the right thing—every project, every partnership, every day. Across North America, we partner with our clients in advanced building and power solutions. We work on some of the most exciting and complex environments imaginable. From K–12 schools and healthcare facilities to the Space Coast, professional sports stadiums, and world-class arenas, our teams design and deliver solutions that matter.

What Stark Tech employees say

Pay

Hours and flexibility

Workplace

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