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Virtual Customer Service Jobs in Rensselaer, NY (NOW HIRING)

Glass Doctor Canada

Customer Service

Albany, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Glass Doctor®

Customer Service

Colonie, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Glass Doctor of Syracuse NY

Customer Service

Albany, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Empire Merchants North

Customer Service

Coxsackie, NY · On-site

$19/hr

Customer Service Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and ...

VENT Fitness

Customer Service

Schenectady, NY · On-site

$16/hr

Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving ...

VENT Fitness

Customer Service

Clifton Park, NY · On-site

$16/hr

Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving ...

VENT Fitness

Customer Service

Watervliet, NY · On-site

$16/hr

Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving ...

Glass Doctor

Customer Service

Albany, NY · On-site

$15 - $25/hr

Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you ...

Empire Merchants North

Customer Service

Coxsackie, NY · Hybrid

$19/hr

We are seeking a motivated candidate to fill a Customer Service position to provide prompt, professional support to our customers. This position holds excellent learning opportunities for a motivated ...

Empire Merchants North

Customer Service

Coxsackie, NY · Hybrid

$19/hr

We are seeking a motivated candidate to fill a Customer Service position to provide prompt, professional support to our customers. This position holds excellent learning opportunities for a motivated ...

Empire Merchants North

Customer Service

Coxsackie, NY · On-site

$19/hr

We are seeking a motivated candidate to fill a Customer Service position to provide prompt, professional support to our customers. This position holds excellent learning opportunities for a motivated ...

Sherwin-Williams

Customer Service Specialist

Colonie, NY · On-site

$16.50 - $21.75/hr

Customer Service Specialist This position is essential to the success of our retail stores ... virtual physician visits, retirement and saving benefits, and more. Additional benefits include a ...

Sherwin-Williams

Customer Service Specialist

Guilderland, NY · On-site

$17.75 - $23.50/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... virtual physician visits, retirement and saving benefits, and more. Additional benefits include a ...

Sherwin-Williams

Customer Service Specialist

Colonie, NY · On-site

$18.50/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... virtual physician visits, retirement and saving benefits, and more. Additional benefits include a ...

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Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Rensselaer, NY

Virtual Customer Service information

See Rensselaer, NY salary details

$10

$16

$26

How much do virtual customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual customer service in Rensselaer, NY is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.12 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Rensselaer, NY?

The most popular types of Customer Service jobs in Rensselaer, NY are:

What are popular job titles related to Virtual Customer Service jobs in Rensselaer, NY?

For Virtual Customer Service jobs in Rensselaer, NY, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Rensselaer, NY look for?

The top searched job categories for Virtual Customer Service jobs in Rensselaer, NY are:

What cities near Rensselaer, NY are hiring for Virtual Customer Service jobs?

Cities near Rensselaer, NY with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Rensselaer, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,079 per year, or $16.9 per hour.

Customer Service Representative | Billing Support

Customer Operations

Schenectady, NY

$20 - $27.80/hr

Full-time

Posted 16 days ago

Key responsibilities

  • Answer inbound phone calls from customers related to billing inquiries.

  • Provide product knowledge and account support to customers.

  • Collaborate with management on customer issue escalations.

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.


Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

#LI-LK1
CCS114 2026-80393 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
Employment Type: Full Time

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