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Customer Service Manager Jobs in Rensselaer, NY (NOW HIRING)

ISSA

Customer Service Manager

Albany, NY · On-site

... Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM discipline - Sales Force ...

ISSA

Customer Service Manager

Albany, NY · On-site

$50K - $60K/yr

Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement. * Manage data integrity through a strong CRM discipline - Sales Force

ISSA

Customer Service Manager

Albany, NY · On-site

$50K - $60K/yr

Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement. * Manage data integrity through a strong CRM discipline - Sales Force

ISSA

Customer Service Manager

Albany, NY · On-site

... Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement. • Manage data integrity through a strong CRM discipline - Sales Force ...

John Ray and Sons

Service Manager

Troy, NY · On-site

Provide customer service support, as necessary; respond to customer inquiries and problems in a ... As a Service Manager, you must be knowledgeable, pleasant and professional. You must possess the ...

Culligan International Company

Be Seen First

Service Manager

Scotia, NY · On-site

$70K - $75K/yr

Culligan is currently seeking an individual experienced in customer-focused positions to act as a Service Manager. This position reports to the General Manager of the dealership and is responsible ...

United Ag & Turf, NE

Service Manager

Clifton Park, NY · On-site

$85K - $90K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag and Turf

Service Manager

Clifton Park, NY · On-site

$85K - $90K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

Midas

Automotive Service Manager

Latham, NY · On-site

$50K - $110K/yr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

Sciens Building Solutions

Service Manager

Latham, NY · On-site

$120K - $130K/yr

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rensselaer, NY

Customer Service Manager information

See Rensselaer, NY salary details

$24.3K

$57.6K

$100.3K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Rensselaer, NY is $57,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rensselaer, NY?

The most popular types of Customer Service jobs in Rensselaer, NY are:

What job categories do people searching Customer Service Manager jobs in Rensselaer, NY look for?

The top searched job categories for Customer Service Manager jobs in Rensselaer, NY are:

What cities near Rensselaer, NY are hiring for Customer Service Manager jobs?

Cities near Rensselaer, NY with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rensselaer, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,583 per year, or $27.7 per hour.

Customer Service Manager

ISSA

Albany, NY • On-site

Other

Re-posted 9 days ago

Job description

ISSA is the leading trade association for the cleaning and facility solutions industry worldwide. Our purpose is to change the way the world views cleaning. The association represents businesses, organizations, and professionals across the entire cleaning industry chain, including manufacturers, manufacturer representatives, wholesalers, distributors, in-house service providers, building service contractors, residential cleaners, and more.

The Member Engagement Manager is the primary driver of member engagement and retention. This role owns the front line of the member experience, serving as the central triage point for inbound and proactive outreach, extracting critical insights, identifying risks, and surfacing growth opportunities before they escalate. The qualified individual is responsible for cultivating high-touch, high-frequency engagement across assigned accounts to ensure members are actively connected, informed, and realizing measurable value. Every interaction is strategic.

Acting as the operational bridge between members and the Senior Sales Team, this role qualifies needs, uncovers objectives, identifies expansion opportunities, and documents all relevant intelligence within Salesforce to ensure seamless sales execution. This position is both relational and analytical. It requires structured engagement reporting to protect revenue and accelerate growth.

Duties and Responsibilities

• Secure Annual Membership Renewal Retention Rate

• Onboarding of Renewing Members

• Proactive Digital & Verbal Membership Engagement Communications

• Order Entry

• Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement.

• Manage data integrity through a strong CRM discipline - Sales Force

• Logging 100% of member communications within CRM – Sales Force

• Identify new business opportunities and provide leads to Sr. Account Executive or Chief Engagement Officer

• Exceeding individual and team sales performance goals

• Maintaining business relationships with customers

• Support the deployment of services sold

• Act as backup for Sr. Account Executive or Chief Engagement Officer for sales

• Represent ISSA at industry events

• Other duties as assigned

Key Performance Indicators

Final key performance indicators (KPI’s) will be established based on member segmentation by your direct supervisor.

• Annual Membership Retention Percentage

• Annual Member Engagement Percentage

• Annual Net Promotor Score

• Minimum Weekly Average Engagement Activities:

• 15 Two-Way Engagement Calls (Not Voicemail)

• 30 Outbound Engagement Calls

• 50 Proactive Engagement Emails (Not Responsive Emails)

• 100% Response to inbound communications

Key Competencies

• Thorough understanding of traditional and emerging customer services tactics

• Strong verbal and written communication skills

• Ability to multitask, work independently and efficiently under deadlines

• Positive attitude

Mandatory Qualifications

• Proven experience in customer success, account management or similar

• Validation of hitting performance goals

• Ability to work within an office setting

• Proficient in CRM and/or AMS software

• Associate degree in business administration or equivalent work experience

• Minimum of 3 years’ experience in sales, customer service, or account management

• Proficient in Microsoft Office suite, including Word, Excel, Outlook, PowerPoint, and Teams.

Beneficial Qualifications

• Experience working with trade associations or a similar not-for-profit environment a plus

• Knowledge of the cleaning, facilities management, and/or restoration industry a plus

• Project management certification a plus

• Bilingual abilities are a plus


Compensation details: 50000-60000 Yearly Salary


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