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Senior Customer Service Representative Jobs in Rensselaer, NY

Lincare

Sr Customer Service Rep

Ballston Lake, NY · On-site

$16 - $23/hr

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management. Job Responsibilities: * Assists the Customer Service Supervisor in the ...

Lincare Holdings

Sr Customer Service Rep

Ballston Lake, NY · On-site

$16 - $23/hr

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management. Job Responsibilities: * Assists the Customer Service Supervisor in the ...

Genuine Parts Company

On-Site Sr CSR

Schenectady, NY · On-site

$24.60 - $32/hr

... Customer Service Representatives. This position works more than 50% of the time at the customer location. JOB DUTIES * Responds to customer inquiries, provides quotes and takes customer orders via ...

Genuine Parts Company

On-Site Sr CSR

Schenectady, NY · On-site

$24.60 - $32/hr

... Customer Service Representatives. This position works more than 50% of the time at the customer location. JOB DUTIES * Responds to customer inquiries, provides quotes and takes customer orders via ...

GPC - Genuine Parts Company

On-Site Sr CSR

Schenectady, NY · On-site

$24.60 - $32/hr

... Customer Service Representatives. This position works more than 50% of the time at the customer location. JOB DUTIES * Responds to customer inquiries, provides quotes and takes customer orders via ...

John Ray and Sons

Customer Service Representative

Albany, NY · On-site

$16 - $21.50/hr

Customer Service Representative Opportunity Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services ...

U-Haul

Customer Service Representative

Clifton Park, NY · On-site

$16 - $17/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Schenectady, NY · On-site

$17 - $18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

John Ray and Sons

Customer Service Representative

Troy, NY · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

John Ray and Sons

Customer Service Representative

Troy, NY · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication ...

DeNooyer Chevy

Customer Service Representative

Colonie, NY · On-site

$15.50 - $21/hr

Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service ...

DeNooyer Chevrolet

Customer Service Representative

Colonie, NY · On-site

$15.50 - $21/hr

Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service ...

DeNooyer Chevrolet

Customer Service Representative

Colonie, NY · On-site

$16 - $21.50/hr

Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service ...

DeNooyer Chevrolet

Customer Service Representative

Colonie, NY · On-site

$16 - $21.50/hr

Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service ...

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Senior Customer Service Representative information

See Rensselaer, NY salary details

$12

$22

$34

How much do senior customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for senior customer service representative in Rensselaer, NY is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.29 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Rensselaer, NY?

The most popular types of Customer Service Representative jobs in Rensselaer, NY are:

What are popular job titles related to Senior Customer Service Representative jobs in Rensselaer, NY?

For Senior Customer Service Representative jobs in Rensselaer, NY, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Rensselaer, NY look for?

The top searched job categories for Senior Customer Service Representative jobs in Rensselaer, NY are:

What cities near Rensselaer, NY are hiring for Senior Customer Service Representative jobs?

Cities near Rensselaer, NY with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Rensselaer, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,651 per year, or $22.9 per hour.

Sr Customer Service Rep

Lincare

Ballston Lake, NY • On-site

$16 - $23/hr

Full-time

Re-posted 22 days ago

Lincare rating

6.8

Company rating: 6.8 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

  • Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
  • Actively participates in the training of all Customer Service personnel including new hires
  • Monitors the flow of orders to and from the Customer Service Department
  • Deletes, correct, or re-enters patient orders as deemed necessary
  • Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
  • Offering $16.00- $23.00 per hour
  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with co-workers and patients alike
  • Help with the training of employees
  • Calculate figures and amounts in reference to frequency and doses dispensed
  • Apply common sense understanding to carry out oral and written instructions
  • Fairly reprimand and verbally discipline employees in accordance to approved procedures

Education and Experience:

  • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
  • Computer entry experience necessary

What Lincare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lincare logo

About Lincare

Sourced by ZipRecruiter

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Clearwater, FL, US

Year founded

1987

Social media

Facebook

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