Automotive Service Manager
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
Urbana, IL · On-site
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
Urbana, IL · On-site
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
Urbana, IL · On-site
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
Urbana, IL · On-site
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
Urbana, IL · On-site
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
Urbana, IL · On-site
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
Urbana, IL · On-site
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Automotive Service Manager
Urbana, IL · On-site
$120K - $170K/yr
Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.
Supervisor Customer Service
Champaign, IL · On-site
$62K/yr
Supervise a customer service department, including assigning and reviewing the work of others * Establish department work procedures, prepare schedules and expedite workflow of purchase orders
Supervisor Customer Service
Champaign, IL · On-site
$62K/yr
Supervise a customer service department, including assigning and reviewing the work of others * Establish department work procedures, prepare schedules and expedite workflow of purchase orders
Supervisor Customer Service
Champaign, IL · On-site
$62K/yr
Supervise a customer service department, including assigning and reviewing the work of others * Establish department work procedures, prepare schedules and expedite workflow of purchase orders
Supervisor Customer Service
Champaign, IL · On-site
$62K/yr
Supervise a customer service department, including assigning and reviewing the work of others * Establish department work procedures, prepare schedules and expedite workflow of purchase orders
Customer Service
$16 - $22/hr
Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...
Quick apply
Customer Service
$16 - $22/hr
Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...
Route Service Manager - UniFirst
Anchor, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Anchor, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Saybrook, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Saybrook, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Anchor, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Anchor, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Bellflower, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Bellflower, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Gibson City, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Gibson City, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Farmer City, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Farmer City, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Colfax, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Colfax, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Gibson City, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Gibson City, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Mansfield, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Mansfield, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Saybrook, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Saybrook, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Mansfield, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Mansfield, IL · On-site
$65K - $85K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Cropsey, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Route Service Manager - UniFirst
Cropsey, IL · On-site
$59K - $82K/yr
The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...
Customer Service Manager information
See Rantoul, IL salary details
$22.7K - $29.2K
5% of jobs
$29.2K - $35.7K
14% of jobs
$38.1K is the 25th percentile. Wages below this are outliers.
$35.7K - $42.1K
16% of jobs
The median wage is $48K / yr.
$42.1K - $48.6K
17% of jobs
$48.6K - $55K
12% of jobs
$55K - $61.5K
9% of jobs
$62.9K is the 75th percentile. Wages above this are outliers.
$61.5K - $67.9K
11% of jobs
$67.9K - $74.4K
6% of jobs
$74.4K - $80.8K
5% of jobs
$80.8K - $87.3K
2% of jobs
$87.3K - $93.8K
3% of jobs
$22.7K
$53.8K
$93.8K
How much do customer service manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for customer service manager in Rantoul, IL is $53,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,000.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rantoul, IL?
The most popular types of Customer Service jobs in Rantoul, IL are:
What job categories do people searching Customer Service Manager jobs in Rantoul, IL look for?
The top searched job categories for Customer Service Manager jobs in Rantoul, IL are:
What cities near Rantoul, IL are hiring for Customer Service Manager jobs?
Cities near Rantoul, IL with the most Customer Service Manager job openings:
$120K - $170K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 5 days ago
Job description
The Ed Napleton Automotive Group is looking for our next Automotive Service Manager located at Napleton Auto Park of Urbana, The Automotive Service Manager is the leader of the Service Department within Napleton’s dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating exceptional service experience for our customers.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
- Potential pay range of $120,000-$170,000 per year. This includes incentive-based pay, so your skill and effort drive your income.
- Family Owned and Operated – 90+ years in business!
- Medical, Dental, Vision Insurance, 401k
- For additional benefit information please go to:Â NapletonCorp.MyBenefitsLibrary.com
- Paid Vacation and Sick Time
- Discounts on products, services, and vehicles
- Growth Opportunities
Job Responsibilities:
- Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
- Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
- Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
- Attracting, developing, and retaining the very best talent for the Service Department.
- Creating an exceptional customer experience to drive customer loyalty.
- Ensuring the Service area is customer-customer ready with proper displays and information.
- Managing the business in accordance with Napleton and the manufacturer’s requirements and processes.
- Analyzing the business to determine opportunities and developing actions plans to improve performance.
- Driving the business though day to day involvement in the operations.
- Other duties as assigned as assigned by management
Job Requirements:
- High School Diploma or equivalent.
- Automotive Service Management experience in a high -volume dealership
- Ability to set and achieve targeted goals
- Ability to attract, develop, and retain talent.
- Experience and desire to work with technology
- Valid Driver’s License and have and maintain an acceptable driving record.
- Willingness to undergo a background check and drug screen in accordance with local law/regulations.
- 18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Automotive Service Manager, Automotive Service Director. Fixed Operations Manager, Fixed Operations Manager, Assistant Service Manger