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Customer Service Coordinator Jobs in Rantoul, IL

Vesuvius

Be Seen First

Customer Service and Sales Coordinator

Champaign, IL · On-site

$18 - $23.50/hr

Minimum of 4 years of customer service experience, preferably in a manufacturing or industrial environment * Experience supporting order management, logistics coordination, and cross‐functional ...

KFC- Kedis

Customer Service

Urbana, IL

$16 - $22/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

KFC- Kedis

Customer Service

Champaign, IL

$15.50 - $21.25/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

Pavlov Media Inc

Customer Service Specialist

Champaign, IL · On-site

$20 - $24/hr

Account Coordinator At Pavlov Media, we're on a mission to create something extraordinary. We're ... Through the services we provide, we connect more than just devices; we help foster connections that ...

Pavlov Media

Customer Service Specialist

Champaign, IL · On-site

$20 - $24/hr

Account Coordinator At Pavlov Media, we're on a mission to create something extraordinary. We're ... Through the services we provide, we connect more than just devices; we help foster connections that ...

Circle K

Customer Service Representative

Urbana, IL · On-site

$16 - $22/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Mahomet, IL · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Savoy, IL · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Rantoul, IL · On-site

$14.75 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Rantoul, IL

Customer Service Coordinator information

See Rantoul, IL salary details

$11

$18

$26

How much do customer service coordinator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service coordinator in Rantoul, IL is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.96 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Rantoul, IL?

The most popular types of Customer Service jobs in Rantoul, IL are:

What cities near Rantoul, IL are hiring for Customer Service Coordinator jobs?

Cities near Rantoul, IL with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Rantoul, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,146 per year, or $18.8 per hour.

Customer Service and Sales Coordinator

Vesuvius

Champaign, IL • On-site

$18 - $23.50/hr

Full-time

Posted 5 days ago

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Key responsibilities

  • Receive, review, and process customer, distributor, and foundry consignment orders accurately and efficiently

  • Serve as the primary point of contact for customers regarding order status, product availability, inquiries, and complaints

  • Coordinate with Production, Logistics, and Distribution to ensure timely and complete deliveries

Vesuvius rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

445th of 453 rated engineering

Job description

The Customer Service Representative is responsible for the accurate and timely processing of customer and distributor orders, ensuring high levels of customer satisfaction and operational efficiency. This role serves as a key liaison between customers, Sales, Production, and Distribution to ensure product availability, on‐time deliveries, and effective resolution of inquiries or issues. The position also manages foundry consignment orders and supports forecasting for high‐volume products.


Key Responsibilities

  • Receive, review, and process customer, distributor, and foundry consignment orders accurately and efficiently
  • Serve as the primary point of contact for customers regarding order status, product availability, inquiries, and complaints
  • Coordinate with Production to confirm product availability and manage supply constraints
  • Work closely with Logistics and Distribution to ensure timely and complete deliveries
  • Print and manage picking slips and shipping documentation
  • Process credits, debits, returns, and order adjustments in accordance with company policies
  • Act as a liaison between customers and the Sales team to support customer relationships and issue resolution
  • Collaborate with customers on forecasts for high‐volume or recurring products
  • Maintain accurate order and customer data within ERP systems (SAP preferred)
  • Communicate daily with internal stakeholders, including Sales, Operations, Marketing, and Distribution

Experience

  • Minimum of 4 years of customer service experience, preferably in a manufacturing or industrial environment
  • Experience supporting order management, logistics coordination, and cross‐functional collaboration

Systems & Technical Knowledge

  • SAP experience is highly desirable
  • Experience with other ERP systems (e.g., JDE) is an advantage
  • Proficient in Microsoft Office and PC‐based systems

Skills & Competencies

  • Excellent written and verbal communication skills
  • Strong customer focus with the ability to handle sensitive or complex situations professionally
  • Strong organizational skills with the ability to multitask and prioritize in a fast‐paced environment
  • Attention to detail and commitment to accuracy
  • Ability to work effectively across multiple departments

Problem Solving & Complexity

This role requires managing day‐to‐day customer and distributor interactions while ensuring orders are shipped on time and in full. The incumbent must resolve issues proactively, often involving sensitive customer concerns, supply constraints, or delivery challenges, requiring diplomacy, judgment, and collaboration.

Company Description

Vesuvius is a global leader in molten metal flow engineering and technology, primarily serving the global steel and foundry industries. We develop innovative solutions that enable our customers to increase their efficiency and productivity, enhance quality, improve safety and reduce their costs and their environmental impact. Our history spans more than 100 years, we are on six continents with more than 11,000 employees. We value diversity. Sustainability is at the heart of everything we do. We aim to deliver sustainable, profitable growth to provide our shareholders with a superior return on their investment, while providing our employees with a safe workplace where they are recognized, developed and properly rewarded.

What Vesuvius employees say

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Hours and flexibility

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