ZipRecruiter

Log In

1

Customer Service Manager Jobs in Rantoul, IL (NOW HIRING)

Courtesy Ford, Inc

SERVICE MANAGER

Danville, IL · On-site

If you are passionate about leading a high-performing team, delivering exceptional customer service ... Manages an efficient and profitable service department through productive staffing, customer ...

Courtesy Ford, Inc

SERVICE MANAGER

Danville, IL

If you are passionate about leading a high-performing team, delivering exceptional customer service ... Manages an efficient and profitable service department through productive staffing, customer ...

Courtesy Ford, Inc

SERVICE MANAGER

Danville, IL · On-site

If you are passionate about leading a high-performing team, delivering exceptional customer service ... Manages an efficient and profitable service department through productive staffing, customer ...

Courtesy Ford, Inc

Service Manager

Hoopeston, IL

$50K - $75K/yr

Service Manager/Dispatcher - East Central Illinois The Service Manager/Dispatcher will assist in ... MUST HAVE EXCEPTIONAL CUSTOMER SERVICE!! Job Requirements: The ideal candidate for this position ...

Courtesy Ford, Inc

Service Manager

Hoopeston, IL · On-site

$50K - $75K/yr

Service Manager/Dispatcher - East Central Illinois The Service Manager/Dispatcher will assist in ... MUST HAVE EXCEPTIONAL CUSTOMER SERVICE!! Job Requirements: The ideal candidate for this position ...

Courtesy Ford, Inc

Service Manager

Hoopeston, IL · On-site

$50K - $75K/yr

Service Manager/Dispatcher - East Central Illinois The Service Manager/Dispatcher will assist in ... MUST HAVE EXCEPTIONAL CUSTOMER SERVICE!! Job Requirements: The ideal candidate for this position ...

TruGreen

Service Manager

Champaign, IL

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

TruGreen

Service Manager

Champaign, IL · On-site

Ensures diplomacy concerning customer service-related concerns. * Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Illini Nissan

Service Manager

Champaign, IL · On-site

Manages the efficient and profitable operation of the service department. Oversees all service ... our manufacturers, and our customers. Benefits and Perks: * Competitive compensation, plus ...

BIRKEYS FARM STORE

Service Manager

Urbana, IL

Manages and directs all aspects of the Service Department in a manner which ensures maximum ... Advise customers of repairs and estimated cost of their repairs. * Charge out all service tickets ...

BIRKEYS FARM STORE

Service Manager

Urbana, IL · On-site

$70K - $90K/yr

Manages and directs all aspects of the Service Department in a manner which ensures maximum ... Advise customers of repairs and estimated cost of their repairs. * Charge out all service tickets ...

Fairstead ESC LLC

Service Manager

Champaign, IL

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure ...

Texas Roadhouse

Service Manager

Champaign, IL

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Champaign, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Fairstead ESC LLC

Service Manager

Champaign, IL

$27 - $29/hr

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure ...

Fairstead ESC LLC

Service Manager

Champaign, IL · On-site

$27 - $29/hr

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure ...

Urbana Autopark

Automotive Service Manager

Urbana, IL

$120K - $170K/yr

Ensuring the Service area is customer-customer ready with proper displays and information ... Managing the business in accordance with Napleton and the manufacturer's requirements and processes.

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rantoul, IL

Customer Service Manager information

See Rantoul, IL salary details

$22.7K

$53.8K

$93.8K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Rantoul, IL is $53,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rantoul, IL?

The most popular types of Customer Service jobs in Rantoul, IL are:

What job categories do people searching Customer Service Manager jobs in Rantoul, IL look for?

The top searched job categories for Customer Service Manager jobs in Rantoul, IL are:

What cities near Rantoul, IL are hiring for Customer Service Manager jobs?

Cities near Rantoul, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rantoul, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,841 per year, or $25.9 per hour.

Wholesale Customer Service Manager

Horizon Hobby

Champaign, IL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring for a Wholesale Experience Team Manager!
This is a full-time, on-site position at our Champaign, IL location. Working hours are Monday-Friday 8am-5pm.
Typical pay for this position is $50,000-$60,000. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.
We believe that exceptional customer experiences are the heartbeat of long-term business partnerships. Our mission is to empower our B2B clients with solutions that not only meet their needs but anticipate them, helping them grow, innovate, and thrive. We value curiosity, empathy, and a relentless drive to improve. Every interaction is an opportunity to strengthen trust and deliver measurable impact.
As our Wholesale Experience Team Manager, you'll be the architect of our retail partner journey. You'll work across teams to design seamless, value driven experiences that will help our retail partners feel valued and ultimately lead to their success. Your strategies will deepen client loyalty, and your leadership will ensure every touchpoint reflects our commitment to excellence.
Key Responsibilities
  • Lead a high-impact team - Own the day-to-day operations of the Experience Team, ensuring every retail partner inquiry, issue, and complaint is resolved quickly, professionally, and with genuine care
  • Turn insights into action - Monitor and analyze retail partner feedback and satisfaction metrics, spot trends before they become problems, and design strategies that measurably improve the retail partner experience
  • Grow your team's talent - Coach and mentor team members, helping them build the skills and confidence to deliver exceptional service and advance their own careers
  • Shape how we operate - Design and implement processes that raise the bar for consistency, efficiency, and service quality across the team
  • Be a cross functional partner - Work closely with other departments to align Experience Team initiatives with broader business goals, ensuring your work has visibility and impact company wide
  • Own the tough calls - Serve as the go to escalation point for complex partner issues, bringing sound judgment and a steady hand to resolve them alongside your team
  • Drive with data - Maintain clear, accurate records and report on retail partner interactions, team performance, and satisfaction trends to guide smart decision-making
  • Invest in people - Conduct regular performance evaluations and deliver feedback that helps team members grow, stretch, and thrive in their role

Qualifications
  • Proven leadership 5+ years in a customer service supervisory role, with a track record of managing and motivating teams to hit their potential
  • Standout communication Excellent communication, interpersonal, and leadership skills that build trust with retail partners and team members alike
  • Creative problem-solving Strong analytical instincts and the creativity to turn tricky challenges into smart, lasting solutions
  • A results-driven mindset Demonstrated success developing and implementing strategies that move the needle on partner satisfaction
  • Technical fluency Hands on experience with customer service platforms like Zendesk, Salesforce, or Freshdesk
  • Industry know how Solid grasp of customer service best practices and emerging trends, with an eye toward what's next
  • Comfort with pace and change Thrives in a fast-paced, dynamic environment where priorities shift and no two days look the same
  • A natural motivator A track record of energizing teams, driving engagement, and getting the best out of the people you lead

Benefits & Other Perks
  • Medical, Dental, Vision
  • HSA and FSA options
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance and Supplemental Life Insurance
  • 401(k) with a company match
  • Paid Time Off
  • Paid Holidays
  • Internal Rewards
  • Discounts on Products
  • Additional Coverage such as accident, critical, hospital and pet insurance

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.
Horizon Hobby, LLC is an equal opportunity and E-Verify employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply