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Customer Service Manager Jobs in Pleasant Prairie, WI

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

$75K - $80K/yr

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

$75K - $80K/yr

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

BibliU

Customer Service Manager

Kenosha, WI · On-site

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 Contract type: Part-Time, Permanent Working hours: 20 hours per week ...

bibliu

Customer Service Manager

Kenosha, WI · On-site

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 Contract type: Part-Time, Permanent Working hours: 20 hours per week ...

bibliu

Customer Service Manager

Kenosha, WI

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue,Kenosha, Wisconsin53144 Contract type: Part-Time, Permanent Working hours:20 hours per week or ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Waukegan, IL · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Gurnee, IL · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

Crane 1 Services, Inc.

Service Manager

Oak Creek, WI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Atlas Bobcat

Service Manager

Wauconda, IL · On-site

The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ... customer service. * Manage and develop technicians within the assigned branch. * Serve as the ...

Atlas Companies

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ... customer service. * Manage and develop technicians within the assigned branch. * Serve as the ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Pleasant Prairie, WI

Customer Service Manager information

See Pleasant Prairie, WI salary details

$23.7K

$56.2K

$97.9K

How much do customer service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service manager in Pleasant Prairie, WI is $56,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Pleasant Prairie, WI?

The most popular types of Customer Service jobs in Pleasant Prairie, WI are:

What are popular job titles related to Customer Service Manager jobs in Pleasant Prairie, WI?

For Customer Service Manager jobs in Pleasant Prairie, WI, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Pleasant Prairie, WI look for?

The top searched job categories for Customer Service Manager jobs in Pleasant Prairie, WI are:

What cities near Pleasant Prairie, WI are hiring for Customer Service Manager jobs?

Cities near Pleasant Prairie, WI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Pleasant Prairie, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,210 per year, or $27 per hour.

Customer Service Manager

Sturtevant, WI

Daniels Health
Health Care and Social Assistance • 501 - 1,000 employees

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Learn more about Daniels Healthexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Service Manager based at our plant in Sturtevant, WI. At Daniels, we’re transforming the way healthcare organizations manage waste—prioritizing safety, sustainability, and service excellence.
 
This is more than just a management role; it’s an opportunity to be part of a company that’s making a real impact in hospitals and clinics across the country. As a key member of our Sturtevant team, you’ll lead customer service operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation.
What you will do
  • Lead & Develop Team
  • Manage a cross-functional customer service team, fostering accountability and collaboration
  • Support employee engagement and retention initiatives
  • Customer Experience & Communication
  • Oversee outbound communications and host customer meetings
  • Ensure service delivery aligns with brand tone and operational efficiency
  • Data Analysis & Process Improvement
  • Analyze service data to identify trends and root causes
  • Drive corrective actions and continuous improvement initiatives
  • Systems & Cross-Functional Collaboration
  • Champion system adoption (Salesforce, RouteOptix/Tegos) and process standardization
  • Collaborate with Operations, Transportation, and Finance to enhance service outcomes
  • Reporting & Business Acumen
  • Monitor KPIs and deliver performance reports
  • Make informed decisions balancing customer needs with financial sustainability
What we are looking for
  • Must-Have Qualifications
  • 5+ years of experience in Customer Service, including at least 2 years in a leadership role
  • Strong analytical skills with a proven ability to make data-driven decisions
  • High proficiency in Salesforce and Microsoft Office Suite
  • Demonstrated success in leading teams, improving processes, and driving customer satisfaction
  • Excellent communication skills, adaptable for both internal and external stakeholders
  • Familiarity with Root Cause Analysis and continuous improvement methodologies
 
  • Nice-to-Have Qualifications
  • Experience in logistics, waste management, or other regulated service industries
  • Advanced knowledge of data visualization or reporting tools
  • Exposure to cross-functional collaboration in operational environments
Why work for us
  • Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
  • Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
  • 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
  • Permanent Position – Full-time, 40 hours per week with long-term career potential
  • Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
  • Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
If you're passionate about leading teams, improving processes, and delivering exceptional customer experiences, we’d love to hear from you. At Daniels Health, you’ll be part of a purpose-driven organization that values innovation, collaboration, and personal growth. Apply today and help us shape a safer, more sustainable future in healthcare.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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