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Customer Service Manager Jobs in Park Ridge, IL (NOW HIRING)

Koenig & Bauer US, Inc

Service Manager

Chicago, IL · Remote

$100K - $125K/yr

Customer Escalations: Serve as the primary point of contact for complex customer issues, billing ... Minimum of 2-5 years of progressive operational/service management experience in industrial ...

Tuffy Tire and Auto Service

Automotive Service Manager

IL · On-site

$70K - $120K/yr

Paid time off Service Manager Overview We firmly believe that our success is a direct reflection of ... Make Customer Satisfaction number one * Identify customer concerns and needs * Professionally ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Cintas

Service Manager

Bedford Park, IL

$74K - $99K/yr

Requisition Number: 225874 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Wickstrom Ford

Service Manager

Barrington, IL

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Wickstrom Ford

Service Manager

Barrington, IL · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

M&K Truck Centers

Service Manager

Alsip, IL · On-site

$100K - $120K/yr

Customer Focus: Monitor service trends to implement improvements and collaborate with your team to ... Financial Management: Understand business metrics and lead daily operations to achieve productivity ...

Methods Machine

Service Manager

Gilberts, IL · On-site

$115K - $133K/yr

This position includes some "Field Service" when our Techs need help as well as some customer visit ... Operational Management: * Oversee schedule creation and prioritization of service calls and ...

Methods Machine Tools Inc

Service Manager

Gilberts, IL

$115K - $133K/yr

This position includes some "Field Service" when our Techs need help as well as some customer visit ... Operational Management: * Oversee schedule creation and prioritization of service calls and ...

Methods Machine

Service Manager

Gilberts, IL · On-site

$115K - $135K/yr

This position includes some "Field Service" when our Techs need help as well as some customer visit ... Operational Management: * Oversee schedule creation and prioritization of service calls and ...

Xylem

Service Manager

Bolingbrook, IL · On-site

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Manager will be responsible for providing ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Park Ridge, IL

Customer Service Manager information

See Park Ridge, IL salary details

$24.1K

$57.1K

$99.4K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Park Ridge, IL is $57,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $68,900.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Park Ridge, IL?

The most popular types of Customer Service jobs in Park Ridge, IL are:

What are popular job titles related to Customer Service Manager jobs in Park Ridge, IL?

For Customer Service Manager jobs in Park Ridge, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Park Ridge, IL look for?

The top searched job categories for Customer Service Manager jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Customer Service Manager jobs?

Cities near Park Ridge, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Park Ridge, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,071 per year, or $27.4 per hour.

Customer Service Manager - State Farm Agent Team Member

State Farm

Willowbrook, IL • On-site

$28K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

237th of 309 rated insurance

Job description

Benefits:
  • Life
  • 401(k)
  • Bonus based on performance
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Advisor with Tunisia Hopkins State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving

BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience

Compensation: $28,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Willowbrook, IL and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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