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Customer Service Manager Jobs in Park Ridge, IL (NOW HIRING)

ULINE

Customer Service Department Manager

Waukegan, IL · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

NY Marketing Firm

Customer Service Management

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Management POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Customer satisfaction * Warranty costs * Cost per service claim * Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams. * Manage third-party service ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

Atlas Bobcat, LLC

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

... full-time Service Manager. This role is responsible for the day-to-day leadership and overall ... The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ...

Atlas Bobcat

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ... customer service. * Manage and develop technicians within the assigned branch. * Serve as the ...

Atlas Companies

Service Manager

Wauconda, IL · On-site

$65K - $80K/yr

The ideal candidate is a hands-on leader with strong operational skills, a passion for customer ... customer service. * Manage and develop technicians within the assigned branch. * Serve as the ...

Deutz

Service Manager

Elgin, IL · On-site

$75K - $90K/yr

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Park Ridge, IL

Customer Service Manager information

See Park Ridge, IL salary details

$24.1K

$57.1K

$99.4K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Park Ridge, IL is $57,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $68,900.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Park Ridge, IL?

The most popular types of Customer Service jobs in Park Ridge, IL are:

What are popular job titles related to Customer Service Manager jobs in Park Ridge, IL?

For Customer Service Manager jobs in Park Ridge, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Park Ridge, IL look for?

The top searched job categories for Customer Service Manager jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Customer Service Manager jobs?

Cities near Park Ridge, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Park Ridge, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,071 per year, or $27.4 per hour.

Customer Service Department Manager

ULINE

Waukegan, IL • On-site

$85K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,980 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor's degree.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNMANC)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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