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Customer Service Manager Jobs in Monroe, CT (NOW HIRING)

Industrial Fumigant Company

Service Manager

Milford, CT · On-site

$60 - $80/hr

Ensure that customer expectations are met * Have experience interacting with both commercial and ... management of direct and indirect reports in a service-based industry (i.e. package delivery ...

BIC

Senior Manager, Customer Service (US)

Shelton, CT · On-site

As the Senior Manager, US Customer Service , you will lead the strategy, execution, and continuous improvement of Customer Care, Customer Fulfillment, and Customer Compliance for BIC's largest market ...

BIC

Senior Manager, Customer Service (US)

Shelton, CT · On-site

As the Senior Manager, US Customer Service , you will lead the strategy, execution, and continuous improvement of Customer Care, Customer Fulfillment, and Customer Compliance for BIC's largest market ...

Allegiance Fire & Rescue

Service Manager

Bridgeport, CT · On-site

$80 - $100/hr

Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...

allegiance

Service Manager

Bridgeport, CT · On-site

This is a working manager role. You will have one service writer who handles most of the paperwork ... Handle service requests from our commercial truck leasing customers with urgency and ...

Allegiance Trucks

Service Manager

Bridgeport, CT · On-site

$80K - $105K/yr

Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... This is a working manager role. You will have one service writer who handles most of the paperwork ...

altg

Service Manager

Wallingford, CT · On-site

Our Wallingford, CT location is looking for a full time Service Manager . The primary ... Foster a positive customer and employee relations atmosphere * Review & analyze department data ...

altg

Service Manager

Wallingford, CT · On-site

Our Wallingford, CT location is looking for a full time Service Manager . The primary ... Foster a positive customer and employee relations atmosphere * Review & analyze department data ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Monroe, CT

Customer Service Manager information

See Monroe, CT salary details

$24.3K

$57.6K

$100.4K

How much do customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service manager in Monroe, CT is $57,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Monroe, CT?

The most popular types of Customer Service jobs in Monroe, CT are:

What job categories do people searching Customer Service Manager jobs in Monroe, CT look for?

The top searched job categories for Customer Service Manager jobs in Monroe, CT are:

What cities near Monroe, CT are hiring for Customer Service Manager jobs?

Cities near Monroe, CT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Monroe, CT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,633 per year, or $27.7 per hour.

Manager I Customer Service

Hubbell Incorporated

Shelton, CT • On-site

Full-time

Posted 8 days ago

Hubbell rating

7.0

Company rating: 7.0 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

118th of 161 rated electronics manufacturers

Job description

Job Overview

Supervise Customer Service Representatives to consistently maintain superior service to our customers and the sales organization. Areas of focus include timeliness and accuracy of order entry, product availability dates and abandonment rates. Monitor service levels and work closely with Customer Service Supervisors to manage resources to maximize performance. Contribute to the development and implementation of the department's annual objectives. Utilize your business experience and technical expertise to proactively leverage SAP capabilities.

A Day In The Life

Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by:

  • Supervising and training Customer Service Representatives and other personnel on customer service-related tasks and responsibilities. 
  • Defining, developing, and maintaining Customer Service business processes, procedures, and work instructions in compliance with corporate requirements. Implement process improvements to enhance service and improve productivity.
  • Monitoring service metrics (emails and phones) throughout the day. Work closely with other Customer Service and Sales Support Managers to adjust the daily schedule to achieve maximum performance. 
  • Handling incoming calls from Territory Managers, District Managers, Distributors, Agents, Warehouse and Plant Production personnel and End Users who have issues that go beyond the scope of the Customer Service Representatives' authority or capability. 
  • Providing timely, value-added solutions to service issues. Take an active role in expediting and the service escalation process.   
  • Supporting Pricing, Sales, Product Management, Operations, Warehouse and Human Resource personnel in a wide variety of activities to achieve goals.   Communicate policies and procedures accordingly. 
  • Maintaining current knowledge of Hubbell Terms and Conditions and Sales / Marketing pricing programs (i.e., PIP, Sales Deals, Customer Specific Pricing, etc.).
  • Maintain good customer relations at all times. Provides reliable, prompt, and courteous communications to our internal and external customers. 
  • Developing a working knowledge of all job responsibilities of the Customer Service department. 
  • Establishing annual goals for employees to support departmental goals. Communicate objectives and review progress throughout the year to ensure results are achieved. 
  • Conducting yearly performance appraisals in accordance with Human Resource timeline. If necessary, implement Performance Improvement Plans for employees with below target performance. 
  • Provide support for internal and external financial audits including but not limited to SOX, ISO, Order to Cash and Resale Certificate Compliance. 
  • Develop reports that assist Customer Service and Sales Support personnel and / or the field sales organization to improve service to our customers. 
What will help you thrive in this role?
  • Minimum of 5 years of Customer Service experience (required)
  • Proficiency in Microsoft Office (required)
  • Bachelor's Degree preferred or equivalent work experience
  • Strong knowledge of SAP 
  • Strong knowledge of Salesforce 
  • Advanced Excel skills 
  • Well-developed oral and written communication skills 
  • Must have a broad knowledge of policies, practices and procedures and must possess above average organizational skills.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

What Hubbell employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hubbell

Sourced by ZipRecruiter

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Shelton, CT, US

Year founded

1888

Social media

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