Facilitate customer service team training to ensure efficient operation of department * Maintain ... Manage performance of team members * Train representatives on current procedures and ensure ...
Facilitate customer service team training to ensure efficient operation of department * Maintain ... Manage performance of team members * Train representatives on current procedures and ensure ...
Service Manager
Edina, MN · On-site
The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...
Service Manager
Edina, MN · On-site
The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...
Real Estate Operations & Customer Service Manager
White Bear Lake, MN · On-site
$65K - $85K/yr
Description Success Home Team is seeking a talented Operations & Client Service Manager. This role is a mixture of high-level customer service, transaction management, and luxury brand operations.
Real Estate Operations & Customer Service Manager
White Bear Lake, MN · On-site
$65K - $85K/yr
Description Success Home Team is seeking a talented Operations & Client Service Manager. This role is a mixture of high-level customer service, transaction management, and luxury brand operations.
Real Estate Operations & Customer Service Manager
Saint Paul, MN · On-site
$85K/yr
This role is a mixture of high-level customer service, transaction management, and luxury brand operations. This is a long-term leadership opportunity for someone who wants to lead operational ...
Quick apply
Real Estate Operations & Customer Service Manager
Saint Paul, MN · On-site
$85K/yr
This role is a mixture of high-level customer service, transaction management, and luxury brand operations. This is a long-term leadership opportunity for someone who wants to lead operational ...
Customer Service Manager - State Farm Agent Team Member
Osseo, MN · On-site
$40K - $60K/yr
As a Customer Service Manager with Tyler Engquist's State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your ...
Quick apply
Customer Service Manager - State Farm Agent Team Member
Osseo, MN · On-site
$40K - $60K/yr
As a Customer Service Manager with Tyler Engquist's State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your ...
Senior Customer Service Representative
Saint Paul, MN · On-site
$19.50 - $26.75/hr
The Senior Customer Service Representative reports to the Customer Service Manager, Consumer Plastics Division Arden Hills. The Senior Customer Service Representative is responsible for interacting ...
Senior Customer Service Representative
Saint Paul, MN · On-site
$19.50 - $26.75/hr
The Senior Customer Service Representative reports to the Customer Service Manager, Consumer Plastics Division Arden Hills. The Senior Customer Service Representative is responsible for interacting ...
Service Manager
Minneapolis, MN · On-site
Our Service Managers lead our front of house team focused on delivering an exceptional guest ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...
Service Manager
Minneapolis, MN · On-site
Our Service Managers lead our front of house team focused on delivering an exceptional guest ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...
Service Manager
$75K - $90K/yr
With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...
Service Manager
$75K - $90K/yr
With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...
Service Manager
Saint Paul, MN · On-site
$75K - $90K/yr
With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...
Quick apply
Service Manager
Saint Paul, MN · On-site
$75K - $90K/yr
With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...
Service Manager
Arden Hills, MN · On-site
$75K - $90K/yr
With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...
Service Manager
Arden Hills, MN · On-site
$75K - $90K/yr
With a balance of leadership, technical expertise, and customer-focused service, you'll make a real impact every day. What You'll Be Doing: Service Manager Operations & Scheduling * Plan, coordinate ...
Service Manager
Shoreview, MN · On-site
We are proud of the wide range of solutions we provide that solve our customers' problems around ... Service Manager at TSI The Service Manager provides strategic and operational leadership for TSI ...
Service Manager
Shoreview, MN · On-site
We are proud of the wide range of solutions we provide that solve our customers' problems around ... Service Manager at TSI The Service Manager provides strategic and operational leadership for TSI ...
Service Manager
Shoreview, MN · On-site
We are proud of the wide range of solutions we provide that solve our customers' problems around ... Service Manager at TSI The Service Manager provides strategic and operational leadership for TSI ...
Service Manager
Shoreview, MN · On-site
We are proud of the wide range of solutions we provide that solve our customers' problems around ... Service Manager at TSI The Service Manager provides strategic and operational leadership for TSI ...
Service Manager
Minneapolis, MN · On-site
$75K - $90K/yr
As a Service Manager, you'll be more than a leader-you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...
Service Manager
Minneapolis, MN · On-site
$75K - $90K/yr
As a Service Manager, you'll be more than a leader-you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...
Service Manager *
Minneapolis, MN · On-site
As a Service Manager, you'll be more than a leader--you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...
Service Manager *
Minneapolis, MN · On-site
As a Service Manager, you'll be more than a leader--you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...
Service Manager
Minneapolis, MN · On-site
As a Service Manager, you'll be more than a leader--you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...
Service Manager
Minneapolis, MN · On-site
As a Service Manager, you'll be more than a leader--you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...
Service Manager *
Minneapolis, MN · On-site
$75K - $90K/yr
As a Service Manager, you'll be more than a leader-you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...
Service Manager *
Minneapolis, MN · On-site
$75K - $90K/yr
As a Service Manager, you'll be more than a leader-you'll be a trusted advisor, ensuring guests ... Maintain customer records, follow-up systems, and loyalty programs. * Implement and monitor digital ...
Customer Service Manager - State Farm Agent Team Member
Andover, MN · On-site
$45K - $70K/yr
Your attention to detail, customer service skills, and desire to help people make you an ideal fit ... Manage customer inquiries and resolve issues. * Maintain accurate client records and update ...
Quick apply
Customer Service Manager - State Farm Agent Team Member
Andover, MN · On-site
$45K - $70K/yr
Your attention to detail, customer service skills, and desire to help people make you an ideal fit ... Manage customer inquiries and resolve issues. * Maintain accurate client records and update ...
Plymouth Customer Service Manager (Up to $20/hr)
Minneapolis, MN · On-site
$18 - $20/hr
... Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it ...
Quick apply
Plymouth Customer Service Manager (Up to $20/hr)
Minneapolis, MN · On-site
$18 - $20/hr
... Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it ...
Plymouth Customer Service Manager (Up to $20/hr)
Minneapolis, MN · On-site
$18 - $20/hr
... Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it ...
Quick apply
Plymouth Customer Service Manager (Up to $20/hr)
Minneapolis, MN · On-site
$18 - $20/hr
... Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it ...
Chanhassen Customer Service Manager (Up to $20/hr)
Minneapolis, MN · On-site
$18 - $20/hr
... Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it ...
Quick apply
Chanhassen Customer Service Manager (Up to $20/hr)
Minneapolis, MN · On-site
$18 - $20/hr
... Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it ...
Customer Service Manager information
See Maple Grove, MN salary details
$25.1K - $32.2K
5% of jobs
$32.2K - $39.3K
14% of jobs
$42.1K is the 25th percentile. Wages below this are outliers.
$39.3K - $46.5K
16% of jobs
The median wage is $52.9K / yr.
$46.5K - $53.6K
17% of jobs
$53.6K - $60.7K
12% of jobs
$60.7K - $67.8K
9% of jobs
$69.4K is the 75th percentile. Wages above this are outliers.
$67.8K - $74.9K
11% of jobs
$74.9K - $82.1K
6% of jobs
$82.1K - $89.2K
5% of jobs
$89.2K - $96.3K
2% of jobs
$96.3K - $103.4K
3% of jobs
$25.1K
$59.4K
$103.4K
How much do customer service manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for customer service manager in Maple Grove, MN is $59,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $71,700.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Maple Grove, MN?
The most popular types of Customer Service jobs in Maple Grove, MN are:
What are popular job titles related to Customer Service Manager jobs in Maple Grove, MN?
For Customer Service Manager jobs in Maple Grove, MN, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Maple Grove, MN look for?
The top searched job categories for Customer Service Manager jobs in Maple Grove, MN are:
What cities near Maple Grove, MN are hiring for Customer Service Manager jobs?
Cities near Maple Grove, MN with the most Customer Service Manager job openings:
Customer Service Manager - Order Mgmt & Logistics
Brooklyn Park, MN • On-site
Other
PTO
Re-posted 13 days ago
Job description
Position Summary:
This role is responsible for managing the full lifecycle of customer sales orders, coordinating shipment timelines to ensure on-time delivery, providing shipment tracking updates, collaborating with warehouse teams on special order requirements, and maintaining customer standard operating procedures (SOPs).
Responsibilities/Accountabilities
Customer Service
- Supervise workload and responsibilities of customer service representatives
- Facilitate customer service team training to ensure efficient operation of department
- Maintain overall knowledge of open orders and product line to be able to assist and support customer service representatives as needed
- Coordinate pricing, case information and other important tools necessary to input, ship and invoice orders accurately
- Develop departmental process designs
- Build and maintain effective customer service team
- Ensure customer needs are satisfied
- Assist customer service representatives in complex customer issues or concerns
Work with Leadership team to achieve annual business and department goals and objectives
Oversee assigned customer accounts
Coordinate account assignment to customer service representatives within the department
Supervise Customer Service Representatives
- Timecard and payroll review
- Approve PTO requests to maintain adequate coverage for customer service department
- Manage performance of team members
- Train representatives on current procedures and ensure procedures are current
Supervise proofing process for all sales orders. Verify pricing on orders. Verify orders are processed to meet customers requested delivery dates or contact with proposed alternate ship and estimated delivery dates
Maintain price lists by customer and specialty accounts
Verify orders are shipped as scheduled and inform sales of any shipments not arriving as scheduled
Perform all other duties as assigned
Qualifications
- Experience in manufacturing/customer service
- Capable of communicating effectively, orally and in writing
- Proven ability to coach/mentor staff and ability to write training aids/procedures
- Strong organizational and planning skill
- Previous selling experience a plus
- Strong leadership, decision-making, and communication skills (customers, employees and suppliers)
- Strong interpersonal and relationship building skills.