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Customer Service Manager Jobs in Mankato, MN (NOW HIRING)

Sanco Equipment

Service Manager

Mankato, MN · On-site

$70 - $90/hr

This is a customer-focused role, ensuring every interaction reflects professionalism, urgency, and ... The Service Manager is responsible for fostering a strong team culture, holding team members ...

Sanco Equipment

Service Manager

Mankato, MN · On-site

This is a customer-focused role, ensuring every interaction reflects professionalism, urgency, and ... The Service Manager is responsible for fostering a strong team culture, holding team members ...

Sanco Equipment

Service Manager

Mankato, MN · On-site

This is a customer-focused role, ensuring every interaction reflects professionalism, urgency, and ... The Service Manager is responsible for fostering a strong team culture, holding team members ...

Nuss Truck & Equipment

Service Manager

Mankato, MN · On-site

The Service Manager is responsible for leading and managing the service department to ensure ... Customer Service & Retention * Establish and maintain strong customer relationships to promote ...

nussgrp

Service Manager

Mankato, MN · On-site

The Service Manager serves as both a business leader and customer advocate, driving revenue growth while promoting a culture of safety, accountability, and continuous improvement. Essential Duties ...

Nuss Truck & Equipment

Service Manager

Mankato, MN · On-site

$90 - $130/hr

Customer Service & Retention * Establish and maintain strong customer relationships to promote ... Attend managers' meetings and participate in cross-departmental initiatives. * Support dealership ...

nussgrp

Service Manager

Mankato, MN · On-site

The Service Manager serves as both a business leader and customer advocate, driving revenue growth while promoting a culture of safety, accountability, and continuous improvement. Essential Duties ...

HyVee

Service Manager

Mankato, MN · On-site

Service Manager Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... We're seeking people with a passion for customer service, a willingness to learn, and a commitment ...

New

Doherty Staffing Solutions Inc

Service Manager

Mankato, MN · On-site

$60K - $65K/yr

Exceptional interpersonal and customer service skills. * Excellent time management skills with a proven ability to meet deadlines. * Experience with Microsoft Office Suite, especially Outlook and ...

HyVee

Service Manager

Saint Peter, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Faribault, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Faribault, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Customer Service

Faribault, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

HyVee

Customer Service

Faribault, MN · On-site

$11.50 - $14.40/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home ...

Kwik Trip, Inc.

Customer- Food Service

Faribault, MN · On-site

$15.50 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer- Food Service

Belle Plaine, MN · On-site

$15.50 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Saint Peter, MN · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Mankato, MN

Customer Service Manager information

See Mankato, MN salary details

$24.3K

$57.5K

$100.1K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Mankato, MN is $57,493.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Mankato, MN?

The most popular types of Customer Service jobs in Mankato, MN are:

What are popular job titles related to Customer Service Manager jobs in Mankato, MN?

For Customer Service Manager jobs in Mankato, MN, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Mankato, MN look for?

The top searched job categories for Customer Service Manager jobs in Mankato, MN are:

What cities near Mankato, MN are hiring for Customer Service Manager jobs?

Cities near Mankato, MN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Mankato, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,493 per year, or $27.6 per hour.

Service Manager

Sanco Equipment

Mankato, MN • On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Position summary:

The Service Manager is responsible for leading the service department to achieve operational excellence, profitability, and a high level of customer satisfaction. This is a customer-focused role, ensuring every interaction reflects professionalism, urgency, and a commitment to exceeding expectations. This role oversees all service operations including technician productivity, workflow management, quality control, and customer communication. The Service Manager is responsible for fostering a strong team culture, holding team members accountable, and driving efficient, consistent execution of service operations.

Responsibilities
  • Lead and manage all day-to-day service department operations
  • Drive technician productivity, efficiency, and billed hours performance
  • Oversee scheduling, dispatching, and workflow to maximize shop capacity
  • Ensure all work is completed accurately, on time, and to quality standards
  • Manage customer relationships, resolve escalated issues, and ensure satisfaction
  • Monitor and improve service department financial performance (labor sales, gross profit, and efficiency)
  • Hire, train, coach, and develop service team members
  • Enforce company policies, safety standards, and operational procedures
  • Collaborate with Parts and Sales departments to ensure seamless operations
  • Review and approve repair orders, estimates, and warranty claims
  • Maintain proper documentation, service records, and compliance requirements
  • Identify opportunities for process improvement and implement solutions
Experience, Education, Skills and Knowledge
  • 3–5+ years of experience in service operations within equipment, automotive, or related industry
  • Proven leadership experience managing technicians or service teams
  • Strong leadership and team-building skills
  • Excellent communication and customer service abilities
  • High level of organization and attention to detail
  • Solid understanding of mechanical and equipment repair processes
  • Ability to read and interpret service reports, work orders, and financial data
  • Problem-solving mindset with a focus on efficiency and results
  • Knowledge of warranty processes and manufacturer guidelines
  • Experience with dispatching, workflow management, and customer service.
Physical, Mental and Other Requirements
  • Ability to work in both office and shop environments
  • Must be able to stand, walk, and move throughout the facility regularly
  • Occasionally lift up to 50 lbs.
  • Ability to handle multiple tasks and prioritize in a fast-paced environment
Compensation & Benefits
  • Regular shift is Monday-Friday 8-5
  • Health, dental, and vision insurance.
  • Paid time off and retirement plan options.
  • Ongoing professional development and training opportunities.
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