The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on ... They are expected to manage the cash drawer when accepting payment for orders and returning change.
The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on ... They are expected to manage the cash drawer when accepting payment for orders and returning change.
Customer Service Representative (CSR)
CA$24 - CA$26/hr
Manage all inbound/outbound calls in a courteous, client-oriented manner. * Proficient and timely customer email correspondence. * Process customer service requests through the computer system ...
Customer Service Representative (CSR)
CA$24 - CA$26/hr
Manage all inbound/outbound calls in a courteous, client-oriented manner. * Proficient and timely customer email correspondence. * Process customer service requests through the computer system ...
Customer Service Representative (CSR)
Markham, ON · On-site
$24 - $26/hr
Manage all inbound/outbound calls in a courteous, client-oriented manner.Proficient and timely customer email correspondence.Process customer service requests through the computer system, ensuring ...
Quick apply
Customer Service Representative (CSR)
Markham, ON · On-site
$24 - $26/hr
Manage all inbound/outbound calls in a courteous, client-oriented manner.Proficient and timely customer email correspondence.Process customer service requests through the computer system, ensuring ...
The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on ... They are expected to manage the cash drawer when accepting payment for orders and returning change.
Quick apply
The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on ... They are expected to manage the cash drawer when accepting payment for orders and returning change.
Customer Journey Manager
Toronto, ON · On-site
We offer individuals and institutions a range of trusted investment portfolios and services - and ... The Customer Journey Manager acts as the bridge between business strategy and execution ...
Customer Journey Manager
Toronto, ON · On-site
We offer individuals and institutions a range of trusted investment portfolios and services - and ... The Customer Journey Manager acts as the bridge between business strategy and execution ...
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance * Make sales or recommend additional services and products to customers
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance * Make sales or recommend additional services and products to customers
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance * Make sales or recommend additional services and products to customers
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance * Make sales or recommend additional services and products to customers
Customer Lifecycle Manager
Toronto, ON · On-site
CA$120K/yr
Creating and managing automations & campaigns that guide customers through every stage of the journey, with a strong focus on increasing retention, loyalty, reorder rate, and customer lifetime value.
Customer Lifecycle Manager
Toronto, ON · On-site
CA$120K/yr
Creating and managing automations & campaigns that guide customers through every stage of the journey, with a strong focus on increasing retention, loyalty, reorder rate, and customer lifetime value.
Customer Service Representative
Toronto, ON · On-site
CA$19.35/hr
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance * Make sales or recommend additional services and products to customers
Quick apply
Customer Service Representative
Toronto, ON · On-site
CA$19.35/hr
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance * Make sales or recommend additional services and products to customers
Customer Lifecycle Manager
Toronto, ON · Remote
CA$120K/yr
Creating and managing automations & campaigns that guide customers through every stage of the journey, with a strong focus on increasing retention, loyalty, reorder rate, and customer lifetime value.
Quick apply
Customer Lifecycle Manager
Toronto, ON · Remote
CA$120K/yr
Creating and managing automations & campaigns that guide customers through every stage of the journey, with a strong focus on increasing retention, loyalty, reorder rate, and customer lifetime value.
MSP Service Manager
Toronto, ON · Hybrid
Join a dynamic and growing managed services provider (MSP) known for delivering top-tier ... Strong customer relationship skills with the ability to handle escalations effectively. * Skill in ...
MSP Service Manager
Toronto, ON · Hybrid
Join a dynamic and growing managed services provider (MSP) known for delivering top-tier ... Strong customer relationship skills with the ability to handle escalations effectively. * Skill in ...
The Customer Service Specialist serves as the primary operational contact for assigned customers ... Manage customer orders through the complete order-to-cash lifecycle, ensuring accurate processing ...
Quick apply
The Customer Service Specialist serves as the primary operational contact for assigned customers ... Manage customer orders through the complete order-to-cash lifecycle, ensuring accurate processing ...
Customer Service Representative
Brampton, ON · On-site
CA$20 - CA$25/hr
We are revolutionizing patient medication management through cutting-edge technology, creating a ... Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication ...
Quick apply
Customer Service Representative
Brampton, ON · On-site
CA$20 - CA$25/hr
We are revolutionizing patient medication management through cutting-edge technology, creating a ... Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication ...
The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on ... They are expected to manage the cash drawer when accepting payment for orders and returning change.
The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on ... They are expected to manage the cash drawer when accepting payment for orders and returning change.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on ... They are expected to manage the cash drawer when accepting payment for orders and returning change.
Quick apply
The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on ... They are expected to manage the cash drawer when accepting payment for orders and returning change.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
Customer Service Representative
Brampton, ON · On-site
CA$50K - CA$60K/yr
Manage the end-to-end order process for retail customers, ensuring accurate order entry, timely processing, and exceptional customer service. * Serve as the primary point of contact for retail ...
Quick apply
Customer Service Representative
Brampton, ON · On-site
CA$50K - CA$60K/yr
Manage the end-to-end order process for retail customers, ensuring accurate order entry, timely processing, and exceptional customer service. * Serve as the primary point of contact for retail ...
Customer Service Manager information
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Maple, ON?
The most popular types of Customer Service jobs in Maple, ON are:
What cities near Maple, ON are hiring for Customer Service Manager jobs?
Cities near Maple, ON with the most Customer Service Manager job openings:
Customer Service Expert / Customer Service Representative
Georgetown, ON • On-site
Full-time
Re-posted 23 days ago
Domino's rating
4.8
Based on 1,931 frontline employees who took The Breakroom Quiz
20th of 24 rated food delivery companies
Job description
Do you like people? Do you like pizza? We are searching for an awesome Customer Service Expert to join our team at Domino's!
The Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected to know Domino's products and the current offers in order to provide customers with the correct order and best value based on their needs. A uniform is provided. Customer Service Experts are expected to be presentable by following Domino's personal image and grooming standards.
Customer Service Experts will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSEs will also handle customer concerns using the approach taught during Domino's onboarding and orientation.
In secondary roles, Customer Service Experts will help make quality products, label boxes, cut pizzas and prepare orders for delivery or to be served to in-store customers. CSEs also help in maintaining the store's professional image by participating in the cleaning tasks assigned to all team members.
- Flexible schedules
- Very competitive earnings
- Staff pizzas
- Career growth opportunities
Domino's is an equal opportunity employer.
About Domino's
Sourced by ZipRecruiter
Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.
Industry
Food and beverage stores, real estate and food services and drinking places
Company size
10,000+ Employees
Headquarters location
Ann Arbor, MI, US