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Customer Service Manager Jobs in Barrie, ON (NOW HIRING)

Reinhart Foods

Customer Service Representative

Stayner, ON · On-site

$49K - $54K/yr

Customer Service Representative Job Responsibilities: Assist and handle dedicated customer accounts ... Excellent planning, negotiation skills and financial management skills Strong interpersonal skills ...

Dollar Tree

Customer Service Associate

Newmarket, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

U-Haul

Customer Service Representative

Newmarket, ON

CA$17.60 - CA$18.60/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Barrie, ON

Customer Service Manager information

See Barrie, ON salary details

$22.7K

$54.5K

$89.1K

How much do customer service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer service manager in Barrie, ON is $54,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,282.00 and $65,458.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Barrie, ON?

The most popular types of Customer Service jobs in Barrie, ON are:

What job categories do people searching Customer Service Manager jobs in Barrie, ON look for?

The top searched job categories for Customer Service Manager jobs in Barrie, ON are:

What cities near Barrie, ON are hiring for Customer Service Manager jobs?

Cities near Barrie, ON with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Barrie, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,547 per year, or $26.2 per hour.

Filtration-Service Manager

Barrie, ON

Winters Technical Staffing
51 - 200 employees
Learn more about Winters Technical Staffingexternal

CA$130K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Job description

Filtration Services Manager

Location: Barrie, ON
Job Type: Permanent
Salary: $130,000 per year
Start Date: ASAP
Travel: Approximately 70% throughout North America (primarily USA)

About the Opportunity

Our client is a well-established Canadian manufacturer specializing in innovative industrial solutions. They are seeking an experienced Filtration Services Manager to lead their field service operations across North America. This is an excellent opportunity for a hands-on leader with a strong industrial background who enjoys travel, managing crews, and building long-term client relationships.

Position Summary

The Filtration Services Manager is responsible for leading all field service operations, including supervising a Service Supervisor and field crews performing filtration system maintenance and repairs throughout North America. This role works closely with the sales team to coordinate projects, ensures compliance with all safety regulations, oversees scheduling and resource planning, and drives operational excellence while maintaining exceptional customer service.

Key Responsibilities
  • Travel extensively throughout North America to oversee and support field service operations.
  • Coordinate service schedules with the sales team, including planned shutdowns and emergency service work.
  • Supervise filtration bag replacements, cleaning services, inspections, and mechanical repairs at customer sites.
  • Manage and coordinate labour resources across Canada and the United States.
  • Oversee company fleet vehicles and equipment, ensuring proper maintenance and availability.
  • Perform or assist with mechanical repairs and fabrication as required.
  • Lead, coach, and evaluate field service employees to ensure quality workmanship and productivity.
  • Promote and enforce a strong safety culture, including conducting safety meetings and ensuring proper PPE compliance.
  • Complete service reports, timesheets, expenses, and required documentation accurately and on time.
  • Develop long-term service strategies and preventative maintenance programs in collaboration with the sales team.
  • Build and maintain strong relationships with customers, contractors, and internal departments.
QualificationsEducation
  • Degree in Mechanical Engineering, Facilities Management, or a related field preferred.
  • Equivalent combination of education and 10+ years of relevant industrial service management experience will also be considered.
Experience
  • Minimum 10 years of experience in Industrial Filtration, Industrial Hygiene, or a related heavy industrial environment.
  • At least 5 years of management experience overseeing field service operations.
  • Strong understanding of industrial manufacturing plants and heavy industrial worksites.
  • Experience with baghouse systems, filtration equipment, HVAC systems, or similar industrial service operations is highly preferred.
  • Knowledge of workplace safety regulations, including OSHA, WSIB, and site safety procedures.
  • Comfortable using computer systems, reporting software, and online applications.
Skills
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and organizational skills.
  • Mechanically inclined with solid analytical abilities.
  • Ability to work independently and effectively under pressure.
  • Highly organized with excellent multitasking skills.
  • Motivated self-starter with the ability to lead by example.
Requirements
  • Valid G Driver's Licence with a clean driving record.
  • Valid passport with the ability to travel throughout Canada and the United States.
  • Willingness to travel approximately 70% of the time, including extended trips and occasional emergency or holiday travel.
  • Ability to commute regularly to the Barrie office for administrative responsibilities.
Working Environment
  • Frequent travel by vehicle and air throughout North America.
  • Work performed in heavy industrial and manufacturing facilities.
  • Physically demanding role involving standing, walking, equipment inspections, and mechanical work.
  • Opportunity to grow into a long-term leadership position within a stable and growing organization.

Benefits

  • Competitive salary of $130,000 annually
  • Comprehensive health and dental benefits
  • Health Care Spending Account
  • Retirement savings program with employer matching
  • Continuing education reimbursement and professional development opportunities
  • Paid time off
  • Company-provided uniforms
  • Employee referral and recognition programs
  • Social and community events throughout the year

If you have the skills and experience that we are looking for to be successful in this role please apply online, email your resume to Matthew D'Ardis

matthew@winterstaffing.com

www.winterstaffing.com

We are an equal opportunity Employer!