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Customer Service Manager Jobs in Barrie, ON (NOW HIRING)

Reinhart Foods

Customer Service Representative

Stayner, ON · On-site

$49K - $54K/yr

Customer Service Representative Job Responsibilities: Assist and handle dedicated customer accounts ... Excellent planning, negotiation skills and financial management skills Strong interpersonal skills ...

Reinhart Foods

Customer Service Representative

Stayner, ON · On-site

$49K - $54K/yr

Customer Service Representative JobResponsibilities: Assist and handle dedicated customeraccounts ... Excellentplanning, negotiation skills and financial management skills Stronginterpersonal skills ...

Dollar Tree

Customer Service Associate

Newmarket, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

U-Haul

Customer Service Representative

Newmarket, ON · On-site

CA$17.60 - CA$18.50/hr

  • PTO

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Savers/Value Village

Customer Service Associate

Barrie, ON

  • Medical

  • Life

  • Retirement

  • PTO

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... A range of mental health services to assist you in managing daily life 42 Caplan Avenue, Barrie, ON ...

Farm Boy Inc.

Customer Service Representative

Barrie, ON

  • Medical

  • Dental

  • Life

  • Retirement

Deliver warm, confident, and engaging customer service that reflects Farm Boy's commitment to the best fresh shopping experience. * Welcome, greet, and assist customers using Farm Boy Service ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Barrie, ON

Customer Service Manager information

See Barrie, ON salary details

$22.7K

$54.5K

$89.1K

How much do customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer service manager in Barrie, ON is $54,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,282.00 and $65,458.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Barrie, ON?

The most popular types of Customer Service jobs in Barrie, ON are:

What job categories do people searching Customer Service Manager jobs in Barrie, ON look for?

The top searched job categories for Customer Service Manager jobs in Barrie, ON are:

What cities near Barrie, ON are hiring for Customer Service Manager jobs?

Cities near Barrie, ON with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Barrie, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,547 per year, or $26.2 per hour.

Customer Service Representative

Reinhart Foods

Stayner, ON • On-site

$49K - $54K/yr

Full-time

Posted 27 days ago

Job description

Reinhart Foods Ltd. is a family business, with over 125 years of experience in delivering quality products (GFSI FSSC 22000 certified) and superior service to North American markets. Reinhart is Canada's leading producer of vinegars, maraschino cherries, glace fruit, and a respected name in the baking ingredient and hard cider industries. Reinhart produces private label for Canada's leading retailers as well as marketing and producing its own brands Allen's, Reinhart's, Daltons (1834), and Jaffa. Reinhart is also an industrial ingredient leader to both local food producers and North America's leading multi-national manufacturers.

Customer Service Representative

Job Responsibilities:

  Assist and handle dedicated customer accounts, ensuring a high level of service and timely resolution of customer inquiries.

  Monitor daily carrier reports to track on-time deliveries, proactively investigate shipment delays, coordinate with carriers to obtain updated delivery information, and communicate status updates to customers.

  Coordinate the investigation and resolution of customer and carrier damage claims in collaboration with the Customer Finance Manager to ensure accurate and timely processing.

  Assist and handle customer shortages and overages by conducting investigations, coordinating with internal and external stakeholders, and processing claims through to credit stage.

  Provide cross-functional support to the Customer Service team by maintaining service continuity and covering responsibilities during team member absences and vacations.

Qualifications:

  Post-secondary education preferred; equivalent combination of education and progressive professional experience will be considered.

  3-5 years experience in a customer service setting

  Extensive experience utilizing enterprise systems (e.g., ERP, CRM, or other business applications) to support operational excellence and informed decision-making.

  Excellent planning, negotiation skills and financial management skills

  Strong interpersonal skills with the ability to be persuasive and handle conflict

  Outstanding verbal and written communication skills, including the ability to present recommendations and communicate effectively with senior leadership and external partners.

  Proficiency in MS Word and Excel

Reason for vacancy: existing position

AI disclosure: At this time, we do not use Artificial Intelligence (AI) in our hiring process.

We thank all applicants for their interest, however only those invited to participate in our recruitment process will be contacted.

Reinhart Foods welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Employment Type: FULL_TIME

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