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Customer Service Jobs in Barrie, ON (NOW HIRING)

Dollar Tree

Customer Service Associate

Newmarket, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

U-Haul

Customer Service Representative

Newmarket, ON · On-site

CA$17.60 - CA$18.60/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service JobsCustomer Service Jobs in Barrie, ON

Customer Service information

See Barrie, ON salary details

$7

$16

$31

How much do customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service in Barrie, ON is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.10 and $19.12 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Barrie, ON?

The most popular types of Customer Service jobs in Barrie, ON are:

What are popular job titles related to Customer Service jobs in Barrie, ON?

For Customer Service jobs in Barrie, ON, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Barrie, ON look for?

The top searched job categories for Customer Service jobs in Barrie, ON are:

What cities near Barrie, ON are hiring for Customer Service jobs?

Cities near Barrie, ON with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Barrie, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,730 per year, or $16.7 per hour.

Manager, Customer Service

Titanium Trucking Services Inc.

Bolton, ON

CA$75K - CA$85K/yr

Full-time

Medical, Dental

Posted 3 days ago

New

Job description

About the Role

Reporting to the Customer Development & Pricing Manager, the Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring the delivery of exceptional service to Titanium's customers. This role serves as the primary liaison between customers, operations, dispatch, drivers, and leadership teams to ensure customer satisfaction, operational excellence, and continuous improvement.

The Customer Service Representatives report directly to this position. The successful candidate will oversee daily customer service operations, coach and mentor team members, manage escalated customer concerns, and drive service standards that support Titanium's commitment to customer excellence.

Key Accountabilities

  • Lead, coach, and develop a team of Customer Service Representatives, fostering a collaborative and customer-focused culture.
  • Oversee daily customer service operations and ensure timely, professional, and accurate communication with customers through phone and email.
  • Act as the primary escalation point for complex customer inquiries, service failures, and shipment-related issues.
  • Build and maintain strong customer relationships through proactive communication and effective issue resolution.
  • Collaborate with Dispatch, Operations, Drivers, and other internal stakeholders to ensure customer expectations are met.
  • Monitor and report on customer service performance metrics, service levels, and team productivity.
  • Manage team scheduling, workload distribution, attendance, and vacation planning.
  • Review customer feedback, identify trends, and implement continuous improvement initiatives to enhance service delivery.
  • Ensure accurate maintenance of customer records, databases, reporting, and shared documentation.
  • Utilize TMW and other systems to support shipment visibility, order management, and customer reporting requirements.
  • Develop and maintain customer service procedures, best practices, and operational standards.
  • Partner with the Terminal Manager and Human Resources on employee relations, staffing, and succession planning activities.
  • Perform other related duties and special projects as assigned.

Position Requirements

  • Minimum 5 years of customer service experience, preferably within transportation, logistics, or supply chain operations.
  • Minimum 3 years of leadership or supervisory experience.
  • Post-secondary education in Business, Logistics, Supply Chain, or a related field is considered an asset.
  • Experience managing and developing customer service teams.
  • Strong understanding of transportation operations and customer service best practices.
  • Experience with TMW or other Transportation Management Systems (TMS) is considered an asset.
  • Advanced proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Proven ability to manage multiple priorities and drive results in a fast-paced environment.
    What's In It for You? 
    • Annual salary of $75,000-85,000 per year
    • Career growth opportunity within an industry leading logistics company
    • Group Benefits offered - health and dental
    • Employee engagement events

    Position Competencies

    • Strong leadership, coaching, and team-building skills.
    • Customer-focused mindset with a commitment to service excellence.
    • Excellent verbal and written communication skills.
    • Strong organizational and time management abilities.
    • Effective problem-solving and conflict-resolution capabilities.
    • Ability to build strong relationships with customers and internal stakeholders.
    • Sound judgment, decision-making, and accountability.
    • Adaptability and ability to thrive in a fast-paced, deadline-driven environment.
    • Continuous improvement mindset with a focus on operational efficiency and customer satisfaction.
    Company Profile:

    Titanium Transportation Group is a leading North American freight transportation company specializing in tech-forward trucking operations and logistics brokerages services throughout Canada and the United States. Our specialties are truckload, dedicated, and cross-border, along with comprehensive logistics and warehousing solutions for a wide range of industries.

    Our focus on customer excellence, safety and innovation set Titanium apart and we are proud to have earned our place among Canada’s Fastest-Growing Companies for over 13 consecutive years by Canadian Business, and as one of America’s Fastest-Growing Companies in 2020 by the Financial Times. We are also proud to rank among Today’s Trucking Top 100 Fleets.

    Our team of over 1,300 professionals operate from over 15 strategic locations. We are committed to meeting our clients’ evolving supply chain needs while driving growth and success. Join us at Titanium, where innovation and opportunity pave the way for a bright future in freight transportation and logistics.

    Titanium Transportation Group Inc. is committed to providing accommodation throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team and we'll work with you to understand what is needed. 

    We thank all applicants in advance; however, only applicants being considered for an interview will be contacted. #HP