Customer Service Manager Jobs in Maple, ON (NOW HIRING)

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario. With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service, and unmatched support.
 
Since the 1950s, we’ve grown with a clear purpose: To be the best part of our customer’s day by improving their business and lifestyle. Whether it’s solving equipment issues or offering new technology, we’re here to make their day better—and yours too.

It’s an exciting time to join Premier. Come grow with us.

Premier Equipment keeps the equipment supporting farms, homes, cities and jobsites running—especially when downtime isn’t an option. As Service Manager, you’ll lead a high-performing team of technicians and service advisors responsible for keeping our customers productive in the field. You’ll own service operations end-to-end: people, workflow, customer experience, and financial results.

This is a leadership role for someone who loves operations, takes pride in craftsmanship, and knows that great service is both technical and personal—backed by one of the strongest John Deere dealer groups in the country.

• Lead and develop top talent. Recruit, onboard, coach, and retain technicians and service advisors; build depth, capability, and pride in the team.
• Own the service experience. Ensure customers feel informed, respected, and taken care of—from first call to final invoice. Step in personally on escalations.
• Set the standard & raise it. Translate company and branch goals into clear service KPIs—labor efficiency, recovery rate, customer satisfaction—and deliver on them consistently.
• Run tight operations. Optimize scheduling, workflow, shop capacity, and parts coordination to reduce downtime and eliminate bottlenecks.
• Partner across departments. Work closely with Parts, Sales, and Branch leadership to deliver a seamless customer experience.
• Drive continuous improvement. Identify process gaps, test better ways of working, and standardize what works.

• People-first leader. You’ve led a team of 6+ technicians and/or service advisors and have a track record of developing others into stronger performers or leaders.
• Operationally sharp. You understand shop flow, labor management, and service metrics—and you know how to improve them.
• Customer-focused. Comfortable working directly with growers and contractors when the stakes are high and the clock is ticking.
• Calm under pressure. You can juggle priorities, make decisions, and keep the team focused during peak seasons.
• Integrity-driven. You do what you say, say what you mean, and build trust with your team and customers.

Bonus Points For:

• John Deere, agricultural, or heavy equipment service experience.
• Red Seal technician background or strong technical foundation.
• Experience improving shop efficiency, customer satisfaction, or technician retention.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

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• Work that matters. Our service teams help keep farms, cities, home, and job sites running and food moving. What you do shows up in the real world.
• Room to grow. As we expand across Ontario, strong service leaders grow with us.
• Autonomy with backing. Real ownership of your department, supported by strong systems and leadership.

At Premier Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:

• Comprehensive Health & Dental Coverage (includes vision and paramedical services)
• Company-Matched RRSP
• Annual Profit Sharing
• Boot & Tool Allowance
• Apprenticeship Scholarships
• Employee Assistance Program (EAP)
• Company Vehicle (for qualifying positions)

Compensation

Placement within the wage range is based on skills, experience and qualifications.

Applicants with more or less experience and qualifications may be placed outside the salary range.

Sales positions will have a commission component as well.