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Customer Service Manager Jobs in Manitowoc, WI (NOW HIRING)

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

Briess Industries

Customer Service Manager

Chilton, WI · On-site

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role ...

Texas Roadhouse

Service Manager

Sheboygan, WI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Sheboygan, WI

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Kfc

Customer Service

Sheboygan, WI

$12 - $13/hr

The Customer Service is the first face that customers see when they walk through the door or the ... management position * Flexible Schedules- * The Company is an Equal Opportunity Employer We value ...

Kwik Trip

Customer - Food Service

New Holstein, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Sheboygan Falls, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Manitowoc, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Sheboygan, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Sheboygan, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Manitowoc, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Plymouth, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

New Holstein, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Sheboygan, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Chilton, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service

Manitowoc, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Sheboygan, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Denmark, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Sheboygan, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Manitowoc, WI

Customer Service Manager information

See Manitowoc, WI salary details

$23.7K

$56K

$97.6K

How much do customer service manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer service manager in Manitowoc, WI is $56,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Manitowoc, WI?

The most popular types of Customer Service jobs in Manitowoc, WI are:

What are popular job titles related to Customer Service Manager jobs in Manitowoc, WI?

For Customer Service Manager jobs in Manitowoc, WI, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Manitowoc, WI look for?

The top searched job categories for Customer Service Manager jobs in Manitowoc, WI are:

What cities near Manitowoc, WI are hiring for Customer Service Manager jobs?

Cities near Manitowoc, WI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Manitowoc, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,029 per year, or $26.9 per hour.

Customer Service Manager

Briess Industries

Chilton, WI • On-site

Full-time

Posted 14 days ago

Job description

JOB SUMMARY:

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role serves as the primary liaison between customers and internal departments, including Sales, Production, Quality Assurance, Planning, Logistics, and Finance. The Customer Service Manager oversees order management, customer communications, issue resolution, and continuous improvement initiatives while ensuring compliance with food industry standards and company policies.

TYPICAL JOB DUTIES:

Customer Service Leadership

  • Supervise, coach, train, and develop Customer Service Representatives.
  • Establish performance expectations and monitor individual and team performance metrics.
  • Conduct performance evaluations and provide ongoing feedback and development opportunities.
  • Foster a customer-focused culture that emphasizes responsiveness, accuracy, and professionalism.

Order Management

  • Oversee the end-to-end order fulfillment process, including order entry, order changes, shipment tracking, and customer follow-up.
  • Ensure customer orders are processed accurately and efficiently.
  • Coordinate with Sales, Production Planning, Supply Chain, and Logistics to meet customer delivery requirements.
  • Monitor open orders and proactively communicate delays, inventory constraints, or supply issues.

Customer Relationship Management

  • Serve as an escalation point for customer concerns, complaints, and service issues.
  • Build and maintain strong relationships with customers, distributors, and internal stakeholders.
  • Partner with Sales to support customer retention and business growth initiatives.
  • Ensure timely and effective communication regarding product availability, lead times, pricing changes, and market conditions.

Cross-Functional Coordination

  • Collaborate with Quality Assurance on customer complaints, product investigations, and corrective actions.
  • Work with Manufacturing and Planning teams to address production schedules and customer priorities.
  • Coordinate with Transportation and Logistics team to ensure timely shipments.
  • Support new product launches and customer onboarding activities.

Food Industry Compliance

  • Support customer requests related to product specifications, certificates of analysis, allergen statements, and other documentation.
  • Ensure customer records and documentation are maintained in accordance with company and regulatory requirements.

Process Improvement and Reporting

  • Analyze customer service performance metrics, including on-time delivery, order accuracy, fill rates, and customer satisfaction.
  • Identify opportunities to streamline processes and improve operational efficiency.
  • Develop and maintain standard operating procedures (SOPs) for customer service functions.
  • Prepare reports and presentations for management regarding customer service performance and trends.

Other

  • Adhere to all government and company safety, sanitation and GMP policies and regulations. Adhere to Food Safety, Quality and SQF Codes.
  • Other duties as assigned by supervisor.

REQUIREMENTS:

  • Degree in Business Administration, Supply Chain Management, or a related field preferred.
  • Equivalent combination of education and experience may be considered.
  • Customer service experience in a manufacturing environment required.
  • Previous supervisory or team leadership experience preferred.
  • Experience in food ingredients, food manufacturing, or consumer packaged goods industries strongly preferred.
  • Strong understanding of order management and customer service processes within a manufacturing environment.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Strong organizational and time management abilities.
  • Proficiency with ERP systems and Microsoft Office applications.
  • Ability to analyze data and develop actionable recommendations.
  • Demonstrated leadership and employee development skills.