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Customer Service Manager Jobs in Manchester, CT (NOW HIRING)

Robert Half

Customer Service Manager

CT · On-site

$80K - $100K/yr

Customer Service Manager Direct-Hire / Permanent position Robert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to ...

Valence

Customer Service Manager

West Springfield, MA · On-site

$85K - $90K/yr

Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. • Manage ...

Parker

Customer Service Manager

New Britain, CT

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

Aalberts Ht

Customer Service Manager

Manchester, CT · On-site

Description The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review ...

Aalberts Ht

Customer Service Manager

Manchester, CT · On-site

Description The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review ...

VIP Tires & Service

Service Manager

Wallingford, CT · On-site

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Wallingford, CT

$85K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

Kia of Old Saybrook

Service Manager

Middlefield, CT · On-site

Strong communication skills to deal with customers, employees and vendors. * At least 2 years of ... management and automotive customer service experience * Experience with implementing structured ...

Kia of Old Saybrook

Service Manager

Middlefield, CT

Strong communication skills to deal with customers, employees and vendors. * At least 2 years of ... management and automotive customer service experience * Experience with implementing structured ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Manchester, CT

Customer Service Manager information

See Manchester, CT salary details

$24.7K

$58.6K

$102K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Manchester, CT is $58,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $70,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Manchester, CT? The most popular types of Customer Service jobs in Manchester, CT are:
What are popular job titles related to Customer Service Manager jobs in Manchester, CT? For Customer Service Manager jobs in Manchester, CT, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Manchester, CT look for? The top searched job categories for Customer Service Manager jobs in Manchester, CT are:
What cities near Manchester, CT are hiring for Customer Service Manager jobs? Cities near Manchester, CT with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,578 per year, or $28.2 per hour.

Customer Service Manager

Robert Half

CT • On-site

$80K - $100K/yr

Full-time

Posted 21 days ago

Job description

Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.



A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.

 

Job Description

  • Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture
  • Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met
  • Serve as the point of escalation for complex customer service and account-related issues
  • Build strong client relationships through proactive communication and service support
  • Monitor team performance metrics, including response times, open work order aging, and service levels
  • Support new account rollouts and partner cross-functionally to ensure smooth implementation
  • Oversee quoting, work order communication, and account documentation processes
  • Partner with the Director on special projects with priority clients

 

Qualifications

  • Associates or Bachelors Degree preferred
  • 5+ years of experience in customer service, account management, or related role
  • 2+ years of leadership or supervisory experience( you will oversee a small team)
  • Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments
  • Strong communication, organizational, and problem-solving skills

If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.



Ideal Experience:

  • Associates or Bachelors Degree preferred
  • 5+ years of experience in customer service, account management, or related role
  • 2+ years of leadership or supervisory experience( you will oversee a small team)
  • Experience in a service-based industry such as facilities, mechanical, HVAC, or related environments
  • Strong communication, organizational, and problem-solving skills



If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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