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Customer Service Manager Jobs in Madison, AL (NOW HIRING)

Middleburg Communities

Service Manager

Huntsville, AL · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance ... Ensure excellent customer service and follow-up, answering pages promptly, courteously, and ...

The Hiller Companies

Service Manager

Huntsville, AL · On-site

The Service Manager will be responsible for ensuring the effective leadership and operational ... Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to ...

New

Walk On's Sports Bistreaux

Service Manager

Madison, AL · On-site

Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) team to deliver exceptional ...

Walk On's

Service Manager

Madison, AL · On-site

DESCRIPTION Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) team to deliver ...

Texas Roadhouse

Service Manager

Athens, AL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Athens, AL

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Madison, AL

Customer Service Manager information

See Madison, AL salary details

$21K

$49.7K

$86.6K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Madison, AL is $49,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $60,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Madison, AL? The most popular types of Customer Service jobs in Madison, AL are:
What are popular job titles related to Customer Service Manager jobs in Madison, AL? For Customer Service Manager jobs in Madison, AL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Madison, AL look for? The top searched job categories for Customer Service Manager jobs in Madison, AL are:
What cities near Madison, AL are hiring for Customer Service Manager jobs? Cities near Madison, AL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Madison, AL as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,707 per year, or $23.9 per hour.

Service Manager

Middleburg Communities

Huntsville, AL • On-site

Other

Re-posted 29 days ago

Job description

Description
Middleburg is currently hiring a Service Manager to work under the direction of the Property Manager, the Service Manager is responsible for all physical operations of the apartment community, coordinating and performing maintenance and repair services to ensure excellent curb appeal and quality of apartment homes, responding to customer service requests, monitoring and adhering to all safety policies, providing a positive work environment for maintenance team members, and leading by example. The Service Manager lives and promotes our Mission and Values.
Position Overview:
Maintenance Services:
  • Direct & oversee all aspects of maintenance of the community, including resident satisfaction & retention.
  • Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies and procedures. Maintain accurate records.
  • Provide first-line information, documentation, and training regarding any property-specific special needs including, but not limited to, asbestos, lead, and deficient plumbing.
  • Daily inspection of the property for curb appeal, condition, and safety issues to meet Inspection Report standards and "white glove" test.
  • Schedule, coordinate, and assist with apartment turns including assistance with the resident move-out and apartment renovations.
  • Ensure vacant apartments are in market-ready condition according to quality standards, downtime standards for the preparation of market-ready apartments, and determined time for upgrade unit turns and the "white glove" test.
  • Follow expense guidelines, monitor operating expenses within budget, making recommendations for cost-saving strategies.
  • Be responsible for purchasing adequate materials for timely service requests, vacant turns, inventory control and storage areas locked, inventory of assets, & utilization of maintenance materials.
  • Communicate in writing anticipated capital needs and maintenance requirements for the operating budget.
  • Assist the Property Manager in the development of the annual budget, business plan, and capital improvements.
  • Coordinate all contracted services, soliciting and analyzing bids; ensure materials are accounted for and that the work has been performed properly prior to the release of payment.
  • Supervise the use of community golf carts.
  • Notify the Property Manager of solutions for any safety or liability concerns as well as preventative maintenance needs.
  • Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA, and use of equipment.
  • Attend training to receive additional regulatory and environmental certifications such as lead and asbestos, renovations/repairs, and HVAC.

Customer Service:
  • Complete service requests from residents and team members in the same manner.
  • Document and work with the office team to follow up with residents for incomplete service requests.
  • Audit and reconcile the key tracking system weekly.
  • Ensure excellent customer service and follow-up, answering pages promptly, courteously, and professional attitude toward all customers.
  • Efficient scheduling of service personnel and vendors; schedule and participate in after-hours emergency service requests, 24 hours per day, 7 days per week.

People Development (in conjunction with Regional Service Manager):
  • Recruit and select team members, understanding and adhering to hiring policies and procedures.
  • Teach, coach, and mentor team members; ensure team members receive the necessary training and adhere to company policies and procedures.
  • Create a team environment: hold weekly team meetings; manage by goals and open communication.
  • Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews.
  • Take corrective action as necessary according to company policy, and provide recommendations for compensation adjustments, promotions, and terminations.
  • Lead by example. Accept accountabilities for all your actions. Hold direct reports accountable
  • Perform other duties as required.

Requirements
Minimum Education/Training/Experience:
  • High school diploma or equivalent, CFC Certification Type I and III or Universal, and valid Driver's License.
  • 4-year College degree desired
  • 4 years of experience in maintenance and repair for apartment communities; including 2 years of supervisory experience.
  • Knowledge to troubleshoot and repair HVAC systems, appliances, water heaters, electrical systems, drywall, floor coverings, carpentry, locks, painting, pools, plumbing, roofs, life safety equipment, etc. - this list is not all-inclusive but provides an overview of the required items.
  • Understanding of operating budgets.
  • Proficient in Word, Excel, and Internet applications.
  • Excellent communication skills, both verbal and written.
  • Working knowledge of Printers, telephones, photocopier, ladder, dolly, back belt, goggles, gloves, electric snake, reciprocating saw, hand saw, circular saw, table saw, cordless drill, snow blower, drill press, paintbrush, vacuum, shampoo machine, blower, cleaning supplies, and small hand tools.
  • Must have own hand tools.

Physical Requirements:
  • Requires use of telephone and computer.
  • Bending, kneeling, stooping, pushing, and pulling actions are frequent and required.
  • Occasionally requires lifting 75 pounds or less.
  • Frequently requires lifting 25 pounds throughout the workday.
  • Must be able to walk apartments and grounds including steps.
  • Able to climb ladders over 10 feet.
  • Ability to read gauges.

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