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Customer Service Jobs in Madison, AL (NOW HIRING)

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15.25 - $20.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

dbi

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

QCHI

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

The Customer Service Representative opportunity is a part time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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All JobsCustomer Service JobsCustomer Service Jobs in Madison, AL

Customer Service information

See Madison, AL salary details

$8

$16

$24

How much do customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer service in Madison, AL is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.75 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Madison, AL?

The most popular types of Customer Service jobs in Madison, AL are:

What are popular job titles related to Customer Service jobs in Madison, AL?

For Customer Service jobs in Madison, AL, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Madison, AL look for?

The top searched job categories for Customer Service jobs in Madison, AL are:

What cities near Madison, AL are hiring for Customer Service jobs?

Cities near Madison, AL with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Madison, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,065 per year, or $16.9 per hour.

Customer Service Representative

Huntsville, AL

Complete Home Services
See more jobs at Complete Home Servicesexternal

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Join Complete Home Services for More Than Just a Job!

Complete Home Services is a growing home services company that supports trusted residential service brands across multiple locations. Our team is focused on providing excellent customer experiences, supporting our employees, and creating a workplace where people can grow, contribute, and feel valued. Some of our brands are Aire Serv, Mr. Electric, Glass Doctor, and Molly Maid!

At CHS, we live our Code of Values by showing RESPECT for all people, acting with INTEGRITY in all dealings, serving customers with ENTHUSIASM, and HAVING FUN IN THE PROCESS!

At CHS, we value and celebrate our team members every step of the way. If you thrive in an environment that appreciates your hard work and believes in making every day special, you’ve found the right place!


Why Choose Us:

Appreciation Matters: We believe in saying thank you for your hard work and dedication.

Celebrating Milestones: Birthdays, work anniversaries, or just because, celebrations are part of our culture.

Supportive Culture: Work is not just about the job. It is about being part of a supportive, rewarding team that values the people behind the work.

Apply now and experience the difference at Complete Home Services!


Job Description:

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer experience. You’ll play a key role in building customer relationships and upholding our company’s values of Servant Heart, Grit, Winning, Vision, and Consistency.

You will work closely with other departments to ensure customer inquiries are resolved promptly and accurately.


Duties and Responsibilities:

  • Receive incoming calls in a professional, timely, and courteous manner.
  • Perform marketing and sales functions to sell additional work and earn business.
  • Complete work orders, return customer calls, and respond to customer concerns or complaints.
  • Schedule service appointments accurately and efficiently.
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
  • Work closely with other departments to support customer needs.
  • Perform other duties as needed, which may include cross-training in related positions.


Preferred Job Requirements for a Call Center Representative:

  • Minimum of two years of administrative experience.
  • Strong written and verbal communication skills.
  • Detail-oriented with strong data entry skills.
  • Positive attitude.
  • Team player who can also work independently.
  • General computer knowledge, including Microsoft Office.
  • Typing skills are a plus.


Pay Range:

$17 to $19 per hour, depending on experience.


Perks and Benefits:

  • Weekly Pay: Your hard work deserves consistent recognition.
  • Comprehensive Insurance: Health, dental, and vision plans are available.
  • Financial Planning: Enjoy a 401K with company matching for your future.
  • Time to Unwind: Take advantage of over 100 hours of paid vacation and holidays to recharge.
  • On-the-Job Essentials: Receive paid uniforms and needed technology.
  • Fuel for Success: Company-paid breakfast and lunch are a regular treat.
  • Life Beyond Work: Join us on company reward trips, from hunting and fishing to thrilling races and more!


We know we presented a lot to you here, and that’s because we’re looking to hire only the best. If that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately.

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