As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...
As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...
As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...
As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...
Service Manager
Longview, TX · On-site
As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...
Quick apply
Service Manager
Longview, TX · On-site
As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...
Service Manager
Longview, TX · On-site
$60K - $70K/yr
Vision insurance The Service Manager reports to the General Manager, and is responsible for the ... Overseeing open account customers when credit limit has been exceeded. * Working with other ...
Service Manager
Longview, TX · On-site
$60K - $70K/yr
Vision insurance The Service Manager reports to the General Manager, and is responsible for the ... Overseeing open account customers when credit limit has been exceeded. * Working with other ...
Customer Service
Carthage, TX · On-site
$14 - $19.25/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...
Customer Service
Carthage, TX · On-site
$14 - $19.25/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...
Customer Service Representative
Longview, TX · On-site
$14.25 - $19.50/hr
Jiffy Lube / Lube Management Corp is a group of locally owned and operated Jiffy Lube locations ... Provide services to customers following procedures and standards as outlined by management for ...
Customer Service Representative
Longview, TX · On-site
$14.25 - $19.50/hr
Jiffy Lube / Lube Management Corp is a group of locally owned and operated Jiffy Lube locations ... Provide services to customers following procedures and standards as outlined by management for ...
Customer Service
Carthage, TX · On-site
$14 - $19.25/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...
Quick apply
Customer Service
Carthage, TX · On-site
$14 - $19.25/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...
Full-Time Customer Service Supervisor
Longview, TX · On-site
$18.10/hr
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach ...
Full-Time Customer Service Supervisor
Longview, TX · On-site
$18.10/hr
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach ...
Full-Time Customer Service Supervisor
Longview, TX · On-site
$18.10/hr
Role Specific Information About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...
Full-Time Customer Service Supervisor
Longview, TX · On-site
$18.10/hr
Role Specific Information About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...
Customer Service Representative
Longview, TX · On-site
$15/hr
You will be an important team member working closely with the Office Manager in our fast-paced ... Customer service oriented * Working knowledge of office equipment * Proficiency in MS Office
Customer Service Representative
Longview, TX · On-site
$15/hr
You will be an important team member working closely with the Office Manager in our fast-paced ... Customer service oriented * Working knowledge of office equipment * Proficiency in MS Office
Customer Service Representative
Arp, TX · On-site
$13 - $17/hr
Customer Service Representative (CSR) is responsible for ensuring all customer service and ... Monitored by Branch Management with feedback by Operations Manager and Loan Officers. Operational ...
Customer Service Representative
Arp, TX · On-site
$13 - $17/hr
Customer Service Representative (CSR) is responsible for ensuring all customer service and ... Monitored by Branch Management with feedback by Operations Manager and Loan Officers. Operational ...
Customer Service Representative
Kilgore, TX · On-site
$13.25 - $18/hr
Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...
Customer Service Representative
Kilgore, TX · On-site
$13.25 - $18/hr
Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...
Customer Service Representative
Kilgore, TX · On-site
$13.25 - $18/hr
Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...
Customer Service Representative
Kilgore, TX · On-site
$13.25 - $18/hr
Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...
Customer Service Representative
Kilgore, TX · On-site
$13.25 - $18/hr
Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...
Customer Service Representative
Kilgore, TX · On-site
$13.25 - $18/hr
Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...
Customer Service Representative
Kilgore, TX · On-site
$13.25 - $18/hr
Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...
Customer Service Representative
Kilgore, TX · On-site
$13.25 - $18/hr
Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...
Customer Service Representative
Longview, TX · On-site
$17/hr
Prepare, track, and manage service agreements. * Respond promptly to sales leads and customer inquiries. * Receive a high volume of inbound calls and emails * Identify the reason for the customer ...
Customer Service Representative
Longview, TX · On-site
$17/hr
Prepare, track, and manage service agreements. * Respond promptly to sales leads and customer inquiries. * Receive a high volume of inbound calls and emails * Identify the reason for the customer ...
Customer Service Representative
Longview, TX · On-site
$17/hr
Prepare, track, and manage service agreements. * Respond promptly to sales leads and customer inquiries. * Receive a high volume of inbound calls and emails * Identify the reason for the customer ...
Quick apply
Customer Service Representative
Longview, TX · On-site
$17/hr
Prepare, track, and manage service agreements. * Respond promptly to sales leads and customer inquiries. * Receive a high volume of inbound calls and emails * Identify the reason for the customer ...
Customer Service Representative
Longview, TX · On-site
$14.25 - $19.25/hr
Prepare, track, and manage service agreements. Respond promptly to sales leads and customer inquiries. Receive a high volume of inbound calls and emails Identify the reason for the customer's call ...
Customer Service Representative
Longview, TX · On-site
$14.25 - $19.25/hr
Prepare, track, and manage service agreements. Respond promptly to sales leads and customer inquiries. Receive a high volume of inbound calls and emails Identify the reason for the customer's call ...
Customer Service Representative
Longview, TX · On-site
$17/hr
Prepare, track, and manage service agreements. * Respond promptly to sales leads and customer inquiries. * Receive a high volume of inbound calls and emails * Identify the reason for the customer ...
Quick apply
Customer Service Representative
Longview, TX · On-site
$17/hr
Prepare, track, and manage service agreements. * Respond promptly to sales leads and customer inquiries. * Receive a high volume of inbound calls and emails * Identify the reason for the customer ...
Customer Service Representative
Longview, TX · On-site
$16 - $20/hr
Description Customer Service Representative - Alco Air (Longview, TX) Full-Time Steady Schedule $16-$20/hr In-Person Do you love helping people and getting them taken care of right away? Alco Air is ...
Customer Service Representative
Longview, TX · On-site
$16 - $20/hr
Description Customer Service Representative - Alco Air (Longview, TX) Full-Time Steady Schedule $16-$20/hr In-Person Do you love helping people and getting them taken care of right away? Alco Air is ...
Customer Service Manager information
See Longview, TX salary details
$21.8K - $28K
5% of jobs
$28K - $34.2K
14% of jobs
$36.6K is the 25th percentile. Wages below this are outliers.
$34.2K - $40.4K
16% of jobs
The median wage is $46K / yr.
$40.4K - $46.6K
17% of jobs
$46.6K - $52.8K
12% of jobs
$52.8K - $59K
9% of jobs
$60.4K is the 75th percentile. Wages above this are outliers.
$59K - $65.2K
11% of jobs
$65.2K - $71.4K
6% of jobs
$71.4K - $77.6K
5% of jobs
$77.6K - $83.8K
2% of jobs
$83.8K - $90K
3% of jobs
$21.8K
$51.7K
$90K
How much do customer service manager jobs pay per year?
As of Aug 11, 2026, the average yearly pay for customer service manager in Longview, TX is $51,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,400.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Longview, TX? The most popular types of Customer Service jobs in Longview, TX are:
What are popular job titles related to Customer Service Manager jobs in Longview, TX? For Customer Service Manager jobs in Longview, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Longview, TX look for? The top searched job categories for Customer Service Manager jobs in Longview, TX are:
- No Experience High School Diploma
- Customer Experience Manager
- Full Time Customer Service Representative Teleperformance
- Remote Teladoc Customer Service
- Remote Uber Eats Customer Service
- Executive Instacart Customer Service
- Remote Royal Caribbean Customer Service
- Flexible Pfizer Customer Service
- Customer Service Assistant
- Weekend Toyota Customer Service Representative
What cities near Longview, TX are hiring for Customer Service Manager jobs? Cities near Longview, TX with the most Customer Service Manager job openings:
Full-time
Medical, Dental, Vision, PTO
Re-posted 28 days ago
Job description
Service Manager - Franchise Automotive Dealership
If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.
Job Responsibilities
- Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
- Monitor automotive repair/maintenance to prevent operational delays
- Work with service director to set departmental objectives
- Recruit, interview and train service staff
- Maintain daily sales and production records as prescribed by upper management
- Review and evaluate service sales performance
- Staff technical teams relative to production requirements
- Remain current on new products and changes to existing products
- Maintain department finances within parameters established by upper management
- Assure proper repair-order flow/maximize productivity
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Adhere to dealership policy on client vehicle care and operation
- Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
- Enforce OSHA requirements, procedures and regulations
- Conduct performance evaluations
- Participate in operational planning
- Maintain the facility and equipment
- Conduct weekly department meetings/attend weekly manager meetings
Education and/or Experience
Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
Benefits
Health, Dental, Vision and paid time off.
About us
For over 30 years, we have been a family-owned and operated business committed to providing a supportive and growth-oriented work environment. We strongly believe in promoting from within and investing in the long-term success of our team members.
We offer a comprehensive benefits package including health, dental, and vision insurance, short-term disability, and Aflac products. Employees are also eligible for paid vacation after their first year of service.