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Customer Service Manager Jobs in Laredo, TX (NOW HIRING)

Doggett

Service Manager

Laredo, TX · On-site

Handle escalated customer issues and resolve complaints promptly and professionally. * Recruit, train, and mentor service staff to maintain a skilled and motivated team. * Manage service budgets and ...

Doggett Freightliner

Service Manager

Laredo, TX

$80K - $120K/hr

Handle escalated customer issues and resolve complaints promptly and professionally. * Recruit, train, and mentor service staff to maintain a skilled and motivated team. * Manage service budgets and ...

EquipmentShare

Service Manager

Laredo, TX · On-site

We're hiring a Service Manager at our rental facility in Laredo, TX , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Laredo, TX · On-site

We're hiring a Service Manager at our rental facility in Laredo, TX , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Sames Motor Company Inc

Service Manager

Laredo, TX · On-site

PURPOSE The Service Manager is responsible for overseeing the daily operations of the Service ... Maintain customer loyalty and promote positive customer relations through effective problem ...

Sames Motor Company Inc

Service Manager

Laredo, TX · On-site

PURPOSE The Service Manager is responsible for overseeing the daily operations of the Service ... Maintain customer loyalty and promote positive customer relations through effective problem ...

Sames Honda

Service Manager

Laredo, TX · On-site

Maintain customer loyalty and promote positive customer relations through effective problem ... Supervise and manage the Service Department in accordance with the dealership's guidelines ...

Lone Star Distribution

Customer Service

Laredo, TX · On-site

$900/wk

Customer Service- (NO EXPERIENCE REQUIRED/IMMEDIATE HIRE!!!) Company: South Texas Career Group Pay: $900 PER WEEK!!! (AS PER WRITTEN AGREEMENT) South Texas Career Group is seeking HIGH ENERGY ...

South Texas Career Group

Customer Service

Laredo, TX · On-site

$900 - $1.2K/wk

Customer Service- (NO EXPERIENCE REQUIRED/IMMEDIATE HIRE!!!) Company: South Texas Career Group Pay: $900 PER WEEK!!! (AS PER WRITTEN AGREEMENT) South Texas Career Group is seeking HIGH ENERGY ...

Doggett Freightliner

Customer Service Representative

Laredo, TX · On-site

$12.50 - $16.75/hr

Customer Service Representative The Customer Service Representative is responsible for promoting ... manager in forecasting sales in assigned territory, including setting account targets for sale of ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Laredo, TX

Customer Service Manager information

See Laredo, TX salary details

$21.5K

$50.9K

$88.7K

How much do customer service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service manager in Laredo, TX is $50,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $61,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Laredo, TX?

The most popular types of Customer Service jobs in Laredo, TX are:

What are popular job titles related to Customer Service Manager jobs in Laredo, TX?

For Customer Service Manager jobs in Laredo, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Laredo, TX look for?

The top searched job categories for Customer Service Manager jobs in Laredo, TX are:

What cities near Laredo, TX are hiring for Customer Service Manager jobs?

Cities near Laredo, TX with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Laredo, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,911 per year, or $24.5 per hour.

Service Manager

Doggett

Laredo, TX • On-site

Full-time

Re-posted 3 days ago

Job description

Service Manager
Location: Laredo, TX 78045
Job Summary
We are seeking a dedicated and experienced Service Manager to lead our service department in Laredo, TX. The ideal candidate will be responsible for overseeing daily operations, managing service staff, ensuring customer satisfaction, and driving continuous improvement in service delivery.
Key Responsibilities
  • Manage and supervise the service team to ensure efficient and high-quality service delivery.
  • Develop and implement service policies and procedures to improve customer satisfaction and operational efficiency.
  • Coordinate with other departments to ensure seamless service operations.
  • Monitor service metrics and prepare reports to track performance and identify areas for improvement.
  • Handle escalated customer issues and resolve complaints promptly and professionally.
  • Recruit, train, and mentor service staff to maintain a skilled and motivated team.
  • Manage service budgets and control costs while maintaining service quality.
  • Stay updated on industry trends and best practices to keep the service department competitive.
Qualifications
  • Proven experience as a Service Manager or in a similar leadership role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze data and make informed decisions.
  • Customer-focused mindset with problem-solving skills.
  • Familiarity with service management software and tools is a plus.
  • High school diploma or equivalent required; Bachelor's degree preferred.
How to Apply
If you are a motivated leader with a passion for delivering exceptional service, please submit your resume and cover letter to our HR department.

Apply