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Customer Service Manager Jobs in Kankakee, IL (NOW HIRING)

Texas Roadhouse

Assistant Service Manager

Dyer, IN · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Texas Roadhouse

Assistant Service Manager

Bradley, IL · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Texas Roadhouse

Assistant Service Manager

Bradley, IL · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Ryder

Customer Service Representative

Morris, IL · On-site

$21.21/hr

We are immediately hiring a Customer Service Representative in Morris, IL for our Supply Chain ... Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management ...

Walgreens

Customer Service Associate

Dyer, IN · On-site

$14.50 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Dyer, IN

$14.50 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Dyer, IN · On-site

$14.50 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Dacotah Bank

Customer Service Representative

Morris, IL · On-site

$15.50 - $21/hr

Manages Retail Transactions * Deposit Products and Services * Access to Other Products and Services Experience, Skills, and Qualifications * Cash handling, customer service, sales, and/or banking ...

Dollartree

Customer Service Associate

Monee, IL · On-site

$14 - $19.25/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate

Monee, IL · On-site

$14 - $19.25/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

U-Haul

Customer Service Representative

Kankakee, IL · On-site

$15 - $16/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Kankakee, IL

$15 - $18/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Kankakee, IL

Customer Service Manager information

See Kankakee, IL salary details

$23.6K

$55.8K

$97.1K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Kankakee, IL is $55,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Kankakee, IL?

The most popular types of Customer Service jobs in Kankakee, IL are:

What are popular job titles related to Customer Service Manager jobs in Kankakee, IL?

For Customer Service Manager jobs in Kankakee, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Kankakee, IL look for?

The top searched job categories for Customer Service Manager jobs in Kankakee, IL are:

What cities near Kankakee, IL are hiring for Customer Service Manager jobs?

Cities near Kankakee, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Kankakee, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,757 per year, or $26.8 per hour.

Assistant Service Manager

Texas Roadhouse

Dyer, IN • On-site

$5.2K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Texas Roadhouse rating

5.9

Company rating: 5.9 out of 10

Based on 1,107 frontline employees who took The Breakroom Quiz

46th of 89 rated restaurants

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Texas Roadhouse is looking for a legendary Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, apply today!
As an Assistant Service Manager your responsibilities would include:
  • Oversees service in the Front of House
  • In conjunction with all management, enforces compliance with all employment policies in area of responsibility
  • Oversees/approves all Front of House side work
  • Provides/oversees thorough training
  • Works during peak business times to set the pace in the Front of House
  • Manages through "hands on" supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
  • Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales.
  • Leads by example to help develop employees and assistants.
  • Helps to cross-train employees
  • Oversees scheduling of designated departments, as directed by the Service Manager
  • Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by Service Manager
  • Manages compliance with Responsible Alcohol Service training requirements
  • Understands and practices safe food handling procedures
  • Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times
  • Helps to control the guest flow
  • Assist with liquor inventory & ordering
  • Assists Local Store Marketer with building sales
  • Maintaining culture of the restaurant and living our core values every day; passion, integrity, partnership, and fun with purpose

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
  • A choice of medical plans that are best in class
  • Dental and Vision Insurance
  • Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
  • Adoption Assistance
  • Short-Term and Long-Term Disability
  • Life, Accident and Critical Illness Insurance
  • Identity Theft Protection
  • Employee Assistance Program
  • Business Travel Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Tuition Reimbursements up to $5,250 per year
  • Monthly Profit-Sharing Program
  • Quarterly Restricted Stock Units Program
  • Many opportunities to support your community
  • Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

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