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Customer Service Manager Jobs in Kankakee, IL (NOW HIRING)

PremiStar

Service Manager

Frankfort, IL · On-site

The ideal candidate will bring over 10 years of HVAC experience, a strong background in service, and a passion for safety, customer satisfaction, and team development. The Service Manager leads staff ...

Capstone Mechanical, LP.

Service Manager

Frankfort, IL · On-site

$70 - $95/hr

The ideal candidate will bring over 10 years of HVAC experience, a strong background in service, and a passion for safety, customer satisfaction, and team development. The Service Manager leads staff ...

Integrity Trade Services

Customer Service

Frankfort, IL · On-site

$15.75 - $21.50/hr

Manage all Data Synchronization programs of all related customer portals. * Assist with Accounts ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

Strack and Van Til

Service Manager - Lowell

Lowell, IN · On-site

The Service Manager ensures exceptional customer service, effective front-end execution, and alignment with Strack & Van Til's mission, vision, values and standards of excellence. Reporting Structure:

AHW LLC

Service Manager

Manteno, IL · On-site

$65K - $100K/yr

Manages service operations within the dealership to maximize return on investment by optimizing ... Coordinates customer clinics, field days, and related promotional events * Schedules and assigns ...

AHW LLC

Service Manager

Manteno, IL · On-site

$65K - $100K/yr

Description Manages service operations within the dealership to maximize return on investment by ... Coordinates customer clinics, field days, and related promotional events * Schedules and assigns ...

DPDHL

Customer Service Supervisor

Monee, IL · On-site

$60K - $80K/yr

Review customer complaints with the warehouse management and/or transportation. Execute daily ... customer service issues Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Monee, IL · On-site

$60K - $80K/yr

Review customer complaints with the warehouse management and/or transportation. • Execute daily ... customer service issues • Ensure necessary documentation is completed and filed according with ...

DPDHL

Customer Service Supervisor

Monee, IL · On-site

$60K - $80K/yr

Review customer complaints with the warehouse management and/or transportation. Execute daily ... customer service issues Ensure necessary documentation is completed and filed according with ...

DHL

Customer Service Supervisor

Monee, IL · On-site

$60K - $80K/yr

Review customer complaints with the warehouse management and/or transportation. • Execute daily ... customer service issues • Ensure necessary documentation is completed and filed according with ...

SecondGen, Inc.

Customer Service

Lowell, IN · On-site

$15.25 - $20.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Texas Roadhouse

Service Manager

Bradley, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Dyer, IN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Bradley, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Dyer, IN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Assistant Service Manager

Dyer, IN · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Kankakee, IL

Customer Service Manager information

See Kankakee, IL salary details

$23.6K

$55.8K

$97.1K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in Kankakee, IL is $55,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $67,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Kankakee, IL?

The most popular types of Customer Service jobs in Kankakee, IL are:

What are popular job titles related to Customer Service Manager jobs in Kankakee, IL?

For Customer Service Manager jobs in Kankakee, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Kankakee, IL look for?

The top searched job categories for Customer Service Manager jobs in Kankakee, IL are:

What cities near Kankakee, IL are hiring for Customer Service Manager jobs?

Cities near Kankakee, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Kankakee, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,757 per year, or $26.8 per hour.

Service Manager

PremiStar

Frankfort, IL • On-site

Full-time

Re-posted 10 days ago

Job description

JOB SUMMARY:
We are seeking an experienced and driven Service Manager to lead and oversee our entire service department. This role is responsible for managing HVAC service technicians, dispatchers, and the inside sales/service estimating team. The ideal candidate will bring over 10 years of HVAC experience, a strong background in service, and a passion for safety, customer satisfaction, and team development.
The Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives.
RESPONSIBILITIES:
  • Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians.

  • Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customer expectations.

  • Assist in recruiting, interviewing, hiring, and training HVAC technicians, dispatchers, and inside service support staff.

  • Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction.

  • Review technicians' work to ensure quality meets established standards, techniques, and safety requirements; recommend improvements as needed.

  • Conduct performance appraisals and set improvement goals for HVAC technicians in alignment with company standards.

  • Conduct group and one-on-one meetings with technicians for training, evaluation, and communication; lead or participate in regularly scheduled departmental safety/informational meetings.

  • Communicate regularly with dispatch to ensure personnel are scheduled appropriately based on skill level, efficiency, and training needs.

  • Oversee the accuracy and timeliness of service quotes, work orders, invoices, and time reports.

  • Maintain communication with vendors and factory personnel regarding warranty issues, product recalls, operational problems, and premature equipment failures.

  • Develop and monitor departmental budgets, goals, and objectives to ensure profitability.

  • Ensure required parts are specified and ordered promptly to meet service deadlines.

  • Manage customer contracts and ensure the service team completes PM inspections on schedule.

  • Collaborate with other departmental managers to meet company-wide and departmental goals.

  • Hire, develop, and manage dispatch and inside service sales teams.

  • Keep current with the latest factory OEM training on supported products, coordinate technician training, and maintain training records to ensure proficiency in preventive maintenance, start-up, troubleshooting, and repair.

  • Perform other tasks and responsibilities as required to maintain efficient department operations.

  • Coordinate with other departments to align service operations with overall company goals.

  • Uphold company policies and foster a culture of accountability, professionalism, and continuous improvement.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:
EDUCATION:
  • Minimum of a HS Diploma or equivalent

EXPERIENCE:
  • Minimum 10 years of HVAC industry experience

  • 5+ years in a leadership role managing others

  • Strong background in commercial and industrial HVAC service (not construction or installation).

CERTIFICATES, LICENSES, REGISTRATIONS:
  • Valid HVAC certification and EPA license.

SKILL REQUIREMENTS:
  • Strong leadership, communication, and organizational skills.

  • Proficient in-service software and Microsoft Office Suite.

  • Valid driver's license with a clean driving record.

  • Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.

  • Ability to read, interpret, utilize, and train from manuals, schematics, and control circuits related to HVAC and refrigeration systems.

  • Technical aptitude with knowledge of local codes and the ability to use available resources to find effective solutions.

  • Excellent leadership skills to enhance team productivity and uphold high standards of work.

  • Excellent verbal and written communication skills, with strong conflict management abilities.

  • Detail-oriented and highly organized, with the ability to manage multiple tasks and assignments simultaneously.

  • Excellent customer service skills.

  • Strong customer service and sales acumen.

  • Highly organized with the ability to manage multiple priorities.

  • Commitment to safety, quality, and continuous improvement.

  • Ability and willingness to work a non-standard schedule, including nights, weekends, and holidays as required.

  • Possess a strong personal desire for improvement, and the ability to motivate HVAC technicians to be better tomorrow than they are today.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT:
This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.
REASONABLE ACCOMODATION:
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company's business operations.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees understand the above job description and agree to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status.
Employees understand the Company reserves the right to delegate, remove, expand or change all responsibilities. Employees acknowledge that he/she can fulfill the above duties with or without reasonable accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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