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Customer Service Manager Jobs in Hackensack, NJ (NOW HIRING)

Sahadi's

Customer Service Shift Manager

Brooklyn, NY

$20 - $25/hr

A passion for food - and an enthusiasm for customer service. * 1+ year food retail managers experience or multiple years in restaurant management. * A positive, team player attitude and a willingness ...

Bergen Logistics

Client Service Manager

North Bergen, NJ · On-site

$24 - $26/hr

They provide responsive, friendly, and helpful customer service to our high-profile clients. The Client Service Manager strong interpersonal skills to develop and maintain good working relationships ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...

Bergen Logistics

Client Service Manager

North Bergen, NJ · On-site

$24 - $26/hr

They provide responsive, friendly, and helpful customer service to our high-profile clients. The Client Service Manager strong interpersonal skills to develop and maintain good working relationships ...

Frescos Grand Cantina LLC

Service Manager

Queens, NY · On-site

$40K - $52K/yr

As the Service Manager, you will oversee daily operations, manage staff, and ensure that all ... Address any customer needs and provide expert solutions. * Conduct daily walk thru and pre-shift ...

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and ...

MTLR Corp.

Service Manager

Brooklyn, NY · On-site

$60K - $65K/yr

Handle customer complaints or concerns regarding services, products, or personnel quickly and ... Manage time cards, time off requests of branch personnel * Speak with customers about inspections ...

Burlington

Service Manager

New York, NY · On-site

$27.60 - $42.55/hr

You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, while also ... You'll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Hackensack, NJ

Customer Service Manager information

See Hackensack, NJ salary details

$26.7K

$63.3K

$110.2K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Hackensack, NJ is $63,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Hackensack, NJ?

The most popular types of Customer Service jobs in Hackensack, NJ are:

What are popular job titles related to Customer Service Manager jobs in Hackensack, NJ?

For Customer Service Manager jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Hackensack, NJ look for?

The top searched job categories for Customer Service Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Service Manager jobs?

Cities near Hackensack, NJ with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,256 per year, or $30.4 per hour.

Customer Service Assistant Manager

BBCK Enterprises

Manhattan, NY • On-site

$75K - $78K/yr

Full-time

Posted 16 days ago

Key responsibilities

  • Supervise, coach, and motivate a team of customer service representatives to meet performance goals.

  • Handle inbound and outbound customer calls directly and serve as the first point of escalation for complex issues.

  • Assist with onboarding, training, and supporting team members to ensure quality and service standards are maintained.

Job description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities 

Team Leadership & People Management 

  • Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
  • Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
  • Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
  • Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
  • Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
  • Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
  • Support the Manager with performance documentation, corrective action, and recognition of top performers.
  • Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations 

  • Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
  • Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
  • Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
  • Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
  • Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

  • Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
  • Communication — clear, patient, and professional with both customers and team members.
  • Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
  • Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
  • Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

  • Call center / office environment; extended periods on the phone and at a computer.
  • Hybrid - New York, Los Angeles or Bay Area
  • May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.



Requirements:

Qualifications

Required

  • 2–3 years of customer service experience in a phone-based/call center environment.
  • Some prior experience in a lead, senior rep, or informal supervisory capacity.
  • Strong verbal communication skills and a professional, customer-first phone manner.
  • Demonstrated ability to de-escalate and resolve difficult customer interactions.
  • Basic proficiency with call center software, CRM systems, and standard office software.
  • Ability to multitask between handling calls and supporting team members.
  • Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

  • Prior title of Lead, Senior Representative, or similar.
  • Experience with workforce management/scheduling tools.
  • Familiarity with quality monitoring and coaching frameworks.
  • High school diploma or equivalent required; Associate's or Bachelor's degree a plus.