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Customer Service Manager Jobs in Hackensack, NJ (NOW HIRING)

Retarus

Customer Service Manager (m/f/d)

Secaucus, NJ · On-site

$60K - $75K/yr

Become Customer Service Manager (m/f/d) at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global ...

OSBORN LLC

Manager Customer Service

Manhattan, NY · On-site

$84 - $102/hr

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

NY Marketing Firm

Customer Service Management

New York, NY · On-site

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

New York, NY · On-site

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

JEAN-GEORGES MANAGEMENT

Service Manager

Manhattan, NY · On-site

$70K - $80K/yr

Customer Service: * Ensure all guests receive exceptional service, addressing any complaints or ... Manage reservation systems and seating plans to optimize service efficiency and customer ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Hackensack, NJ

Customer Service Manager information

See Hackensack, NJ salary details

$26.7K

$63.3K

$110.2K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Hackensack, NJ is $63,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Hackensack, NJ?

The most popular types of Customer Service jobs in Hackensack, NJ are:

What are popular job titles related to Customer Service Manager jobs in Hackensack, NJ?

For Customer Service Manager jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Hackensack, NJ look for?

The top searched job categories for Customer Service Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Service Manager jobs?

Cities near Hackensack, NJ with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,256 per year, or $30.4 per hour.

Regional Customer Service Manager

SupportFinity™

Manhattan, NY • On-site

$111.90 - $139.88/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Oversee the end-to-end Order to Cash process and lead customer complaint and service case management across regional operations.

  • Manage the Regional Customer Service organization's service levels, ensuring adherence to performance expectations.

  • Drive continuous improvement initiatives across Order to Cash processes and Service Level KPIs.

Job description

Job Summary

Are you passionate about innovation that transforms everyday products into extraordinary experiences?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is tied to our Rochester, NY location. Be part of a creative, agile team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference
  • Oversee the end-to-end Order to Cash (O2C) process in alignment with Sarbanes‑Oxley Act compliance requirements and lead customer complaint and service case management across daily regional operations.
  • Lead and participate in Order to Cash complaint investigations at the regional level, ensuring timely resolution and process transparency.
  • Manage the Regional Customer Service organization’s service levels for both internal and external customers, ensuring adherence to performance expectations.
  • Build and maintain strong partnerships with regional and global stakeholders to support operational alignment and best‑practice sharing.
  • Drive continuous improvement initiatives across Order to Cash processes and Service Level KPIs, including on‑time delivery, order entry accuracy, compliance performance, and customer complaint lead time.
  • Participate in internal and external audits as required, ensuring full documentation readiness and compliance.
  • Establish Regional Customer Service objectives and strategies based on Global Operations priorities, and lead regional Order to Cash projects while contributing to global initiatives.
  • Manage regional operational costs and customer service budget to ensure financial discipline and efficiency.
  • Develop organizational capability within the Regional Customer Service team, supporting career progression and succession planning.
What Makes You The Right Fit
  • Bachelor’s degree or higher in Supply Chain Management or Business Administration.
  • 10+ years of experience in Customer Service or Supply Chain within a business‑to‑business environment.
  • At least 5 years of direct people management experience.
  • 5–10+ years of sub‑regional or regional management experience.
  • Strong knowledge of Supply Chain Management and the end‑to‑end Order to Cash process.
  • Advanced proficiency in Microsoft Office tools.
  • Working knowledge of SAP.
  • Basic financial literacy and experience working with operational budgets.
  • Fluent business English communication skills.
  • Strong interpersonal and communication skills across all levels of the organization.
  • Highly collaborative mindset and effective team player.
  • Strong cross‑cultural awareness and ability to foster an inclusive work environment.
  • Proven ability to lead change and deliver measurable results.
How You Would Stand Out
  • SAP functional training or certifications related to O2C or Customer Service.
  • Advanced proficiency and formal training in Microsoft Office applications (Word, Excel, PowerPoint).
  • Training or knowledge of Incoterms and payment terms.
Why Choose Us?
  • Training opportunities
  • Learning and development programs
  • Our benefits package includes medical, dental, vision, 401k, vacation, holidays, paid parental leave (maternity and paternity), and an annual bonus plan.

Salary Ranges: $111904– $139880

We value the diverse mosaic of ethnicity, national origin, race, age, sex, veteran status, religion, gender identity & expression, sexual orientation, and disability. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

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