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Customer Service Manager Jobs in Greendale, WI (NOW HIRING)

Sendik's

Customer Service Manager

Brookfield, WI · On-site

Role Title Customer Service Manager Manager Store Director Job Summary The Customer Service Manager will be responsible for modeling and promoting Sendik's culture by consistently providing "best in ...

Poclain

Customer Service Manager

Sturtevant, WI · On-site

Customer Service Manager The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You ...

Daniels Health

Customer Service Manager

Sturtevant, WI

$75K - $80K/yr

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

$75K - $80K/yr

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

BibliU

Customer Service Manager

Kenosha, WI · On-site

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 Contract type: Part-Time, Permanent Working hours: 20 hours per week ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

$75K - $80K/yr

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

bibliu

Customer Service Manager

Kenosha, WI · On-site

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144 Contract type: Part-Time, Permanent Working hours: 20 hours per week ...

Meijer

Customer Service Manager

Oak Creek, WI · On-site

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

BibliU

Customer Service Manager

Kenosha, WI · On-site

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue,Kenosha, Wisconsin53144 Contract type: Part-Time, Permanent Working hours:20 hours per week or ...

bibliu

Customer Service Manager

Kenosha, WI

$12/hr

Customer Service Manager Reports to: Store Manager Location: Gateway Technical College, 3520 30th Avenue,Kenosha, Wisconsin53144 Contract type: Part-Time, Permanent Working hours:20 hours per week or ...

Uline

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Crane 1 Services, Inc.

Service Manager

Oak Creek, WI

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Crane 1

Service Manager

Milwaukee, WI · On-site

$70K - $85K/yr

The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving ...

Advenir Azora Living LLC

Service Manager

Sturtevant, WI · On-site

$29 - $30/hr

Respond to and prioritize resident service requests with a customer-first mindset. * Oversee HVAC, ... Manage maintenance inventory, supplies, vendor relationships, and service contracts. * Ensure ...

Orkin LLC

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Greendale, WI

Customer Service Manager information

See Greendale, WI salary details

$23.1K

$54.8K

$95.4K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Greendale, WI is $54,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Greendale, WI? The most popular types of Customer Service jobs in Greendale, WI are:
What job categories do people searching Customer Service Manager jobs in Greendale, WI look for? The top searched job categories for Customer Service Manager jobs in Greendale, WI are:
What cities near Greendale, WI are hiring for Customer Service Manager jobs? Cities near Greendale, WI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Greendale, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,802 per year, or $26.3 per hour.

Customer Service Manager

Sendik's

Brookfield, WI • On-site

Full-time

Posted 8 days ago

Job description

Job Requirements
Sendik's Food Markets: Join a Century of Excellence. Sendik's Food Markets is far more than a grocery store-we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin.
At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.
If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.
Role Title
Customer Service Manager
Manager
Store Director
Job Summary
The Customer Service Manager will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the Customer Service Manager is to oversee office tasks, associates, customer satisfaction and standards for Customer Service. In addition, the Customer Service Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of Sendik's leadership team, the Customer Service Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.
Work Experience
Duties/Responsibilities
  • Serve customers while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
  • Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
  • Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
  • Manage all areas of Customer Service, consistently leading by example and applying effective management techniques
  • Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
  • Assist with completing lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
  • Assist with monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
  • Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
  • Assist with reviewing daily punches and making corrections as needed
  • Manage office supply ordering and inventory
  • Schedule break/meal times to ensure coverage throughout the day
  • Assist with answering phones and transferring calls
  • Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
  • Create and maintain schedule; including schedule changes and time-off requests
  • Communicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
  • Attend store-level management meetings
  • Participate in additional training and leadership activities as directed
  • Assist with store promotional sales events as needed
  • Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
  • Assist with all other Customer Service duties as needed

Qualifications:
  • Must be a minimum of 18 years of age due to handling wine and spirits
  • Prior experience in customer service, cash handling and leadership experience is required
  • Ability to successfully lead, coach, train, develop and motivate a team
  • Ability to provide clear direction and delegate responsibilities to a team after determining department needs
  • Strong understanding of department financials and the ability to manage budgets to meet financial goals
  • Ability to quickly adapt to changing conditions, priorities and circumstances
  • Ability to maintain composure, meet deadlines and work effectively under pressure
  • Ability to work effectively in a fast-paced environment
  • Excellent communication, organizational and planning skills
  • Ability to make independent decisions regarding department needs and priorities
  • Strong verbal and written communication skills
  • Strong sense of urgency, time management, prioritization and multitasking skills
  • Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
  • Excellent attention to detail
  • Excellent problem-solving and conflict resolution skills

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