Mississauga, ON · On-site
CA$78K - CA$103K/yr
Requisition Number : 231651 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Mississauga, ON · On-site
CA$78K - CA$103K/yr
Requisition Number : 231651 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Toronto, ON · On-site
CA$86K - CA$102K/yr
THE ROLE Team Manager, CA Customer Service We are seeking a natural leader with a passion for delivering exceptional customer experiences and building high-performing teams. You bring proven success ...
Toronto, ON · On-site
CA$86K - CA$102K/yr
THE ROLE Team Manager, CA Customer Service We are seeking a natural leader with a passion for delivering exceptional customer experiences and building high-performing teams. You bring proven success ...
The Customer Support Manager is directly employed by Staples Canada, while working with Service Ontario systems and processes. In the role as the Customer Support Manager, you lead by example to ...
The Customer Support Manager is directly employed by Staples Canada, while working with Service Ontario systems and processes. In the role as the Customer Support Manager, you lead by example to ...
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Toronto, ON · On-site
CA$79K - CA$113K/yr
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Milton, ON · On-site
Who We Are Brandt is a customer driven company, privately owned and family run, strengthened by ... Managing service workflow * Enforcing standards, policies, and reporting practices are followed to ...
Milton, ON · On-site
Who We Are Brandt is a customer driven company, privately owned and family run, strengthened by ... Managing service workflow * Enforcing standards, policies, and reporting practices are followed to ...
Guelph, ON · On-site
Our goal is to partner with our customers, to ensure their building, and the people in them are ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Quick apply
Guelph, ON · On-site
Our goal is to partner with our customers, to ensure their building, and the people in them are ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Guelph, ON · On-site
Our goal is to partner with our customers, to ensure their building, and the people in them are ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Quick apply
Guelph, ON · On-site
Our goal is to partner with our customers, to ensure their building, and the people in them are ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Guelph, ON · On-site
Our goal is to partner with our customers, to ensure their building, and the people in them are ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Guelph, ON · On-site
Our goal is to partner with our customers, to ensure their building, and the people in them are ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Summary The Customer Service Supervisor is a key leadership role within the FBO, responsible for ... Manage shift coverage, daily task assignments, and performance monitoring. * Provide coaching ...
Summary The Customer Service Supervisor is a key leadership role within the FBO, responsible for ... Manage shift coverage, daily task assignments, and performance monitoring. * Provide coaching ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
CA$135K/hr
Facilitating residential occupancies for luxury condominium developments in Toronto * · Managing customer service, Pre-Delivery Inspections ("PDI") and post-construction staff * · Coordinating ...
Quick apply
CA$135K/hr
Facilitating residential occupancies for luxury condominium developments in Toronto * · Managing customer service, Pre-Delivery Inspections ("PDI") and post-construction staff * · Coordinating ...
CA$135K/hr
Facilitating residential occupancies for luxury condominium developments in Toronto * · Managing customer service, Pre-Delivery Inspections ("PDI") and post-construction staff * · Coordinating ...
Quick apply
CA$135K/hr
Facilitating residential occupancies for luxury condominium developments in Toronto * · Managing customer service, Pre-Delivery Inspections ("PDI") and post-construction staff * · Coordinating ...
Toronto, ON · On-site
The Customer Service Specialist will be responsible for managing the order-to-cash cycle on a specified portfolio of customer accounts to ensure a seamless 'Customer Journey.' You will play a pivotal ...
Toronto, ON · On-site
The Customer Service Specialist will be responsible for managing the order-to-cash cycle on a specified portfolio of customer accounts to ensure a seamless 'Customer Journey.' You will play a pivotal ...
Guelph, ON · Hybrid
CA$60K - CA$75K/yr
Reporting to the Assistant Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing ...
Guelph, ON · Hybrid
CA$60K - CA$75K/yr
Reporting to the Assistant Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing ...
Guelph, ON · Hybrid
CA$60K - CA$75K/yr
Reporting to the Assistant Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing ...
Guelph, ON · Hybrid
CA$60K - CA$75K/yr
Reporting to the Assistant Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing ...
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
CA$78K - CA$103K/yr
Full-time
Medical, Life, Retirement, PTO
Posted 15 days ago
7.7
Based on 472 frontline employees who took The Breakroom Quiz
171st of 488 rated business services
Requisition Number: 231651
Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Required
Preferred
Benefits
Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.
Additionally, our employee-partners enjoy:
Competitive Pay
Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
Disability, Life and AD&D Insurance, 100% Company Paid
Paid Vacation and Holidays
Skills Development, Training and Career Advancement Opportunities
Compensation
A reasonable estimate of base salary for this role ranges between $78,200 - $103,985/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Service
Organization: First Aid and Safety
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Position Type: Replacement
