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Customer Service Manager Jobs in Georgetown, ON (NOW HIRING)

Univar Solutions

Customer Service Manager

Toronto, ON · Hybrid

CA$100K/yr

The Customer Service Manager will play a key role in building strong client relationships, supporting the sales team, and driving continuous improvement in service levels. What we offer:

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

(CAN) Customer Service Manager

Hamilton, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Pros Mechanics

Service Manager

Dundas, ON

CA$90K - CA$95K/yr

Address and resolve customer and internal service concerns professionally and effectively. Manage and evaluate department P&L, including capital expenditures and operating expenses. Work closely with ...

New

CM Lighting

Service Manager

Burlington, ON · On-site

CA$70K - CA$80K/yr

... customers, you will help to effectively manage the day to day crews to ensure smooth operations and customer satisfaction, while maximizing profitability and adherence to safety and electrical ...

Premier Equipment

Service Manager

Brampton, ON

CA$90K - CA$95K/yr

To be the best part of our customer's day by improving their business and lifestyle. Whether it ... What You'll Be Doing As a Service Manager, you'll lead a team of technicians and coordinators to ...

New

Premier Equipment

Service Manager

Brampton, ON · On-site

To be the best part of our customer's day by improving their business and lifestyle. Whether it ... As a Service Manager, you'll lead a team of technicians and coordinators to ensure the smooth and ...

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Customer Service Manager information

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Georgetown, ON? The most popular types of Customer Service jobs in Georgetown, ON are:
What job categories do people searching Customer Service Manager jobs in Georgetown, ON look for? The top searched job categories for Customer Service Manager jobs in Georgetown, ON are:
What cities near Georgetown, ON are hiring for Customer Service Manager jobs? Cities near Georgetown, ON with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Georgetown, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Manager

Fuze HR Solutions Inc.

York, ON

CA$87K/yr

Full-time

Posted 4 days ago

Job description

Customer Service Manager
Toronto, ON | Full-Time | Permanent | In-Office
Compensation: $87,500 Base Salary + 15% Annual Performance Bonus
Lead a Team. Elevate the Customer Experience. Drive Meaningful Change.
Are you an experienced Customer Service leader who thrives on building exceptional teams, improving processes, and delivering world-class customer experiences?
We're looking for a strategic, hands-on Customer Service Manager to lead a dynamic team of approximately 18 customer service professionals while serving as the operational bridge between Sales, Production, Graphics, Shipping, and other key business functions.
This is more than a management role—it's an opportunity to influence business performance, shape the customer journey, and implement meaningful operational improvements within a growing organization that values collaboration, innovation, and continuous improvement.
If you're passionate about developing people, optimizing processes, and creating outstanding customer experiences, we'd love to hear from you.
Why You'll Love This Opportunity
Make a Real Impact
Lead an established Customer Service department and play a key role in shaping its future while influencing company-wide operational excellence.
Join a Collaborative Leadership Team
Work closely with senior leadership in an environment where your ideas are welcomed, your expertise is valued, and decisions are made quickly.
Drive Continuous Improvement
Identify opportunities to streamline workflows, improve customer satisfaction, leverage technology, and create lasting operational efficiencies.
Grow Your Career
Join an organization committed to investing in its people through professional development, modern technology, and opportunities for advancement.
Work with Innovative Technology
Utilize CRM, ERP, reporting tools, and emerging AI technologies to improve decision-making, reporting, customer experience, and operational performance.
What You'll Be Responsible For
Leadership & Team Development
You'll inspire, coach, and develop a high-performing Customer Service team while fostering a culture built on accountability, collaboration, and continuous improvement.
Responsibilities include:
  • Leading, mentoring, and developing a team of approximately 18 Customer Service professionals
  • Recruiting, onboarding, and retaining top talent
  • Conducting coaching sessions, one-on-one meetings, and performance reviews
  • Creating development plans that help employees reach their full potential
  • Managing staffing levels, workloads, and departmental performance
  • Building a positive, engaged, and customer-focused culture
Deliver an Exceptional Customer Experience
You'll be the champion for customer satisfaction by ensuring every interaction reflects professionalism, responsiveness, and excellence.
You'll:
  • Oversee the complete customer order experience from order entry through fulfillment
  • Resolve complex customer concerns and escalations with professionalism and urgency
  • Identify recurring customer challenges and implement long-term solutions
  • Improve internal processes that enhance service delivery and customer satisfaction
  • Establish and maintain high service standards across the department
Operational Excellence
You'll ensure the Customer Service department operates efficiently while continuously improving processes and performance.
Responsibilities include:
  • Overseeing accurate processing of stock and custom orders
  • Managing RMA, credit, and exception processes
  • Developing and maintaining standard operating procedures
  • Ensuring consistency, compliance, and operational accuracy
  • Identifying opportunities to simplify workflows and eliminate inefficiencies
Cross-Functional Leadership
Success in this role depends on your ability to bring teams together.
You'll act as the primary liaison between Customer Service and internal departments including Sales, Production, Graphics, Shipping, and Operations to ensure seamless communication and outstanding customer outcomes.
You'll also:
  • Lead cross-functional problem solving
  • Improve communication across departments
  • Resolve operational issues impacting customers
  • Drive initiatives that improve efficiency and service quality
Technology & Continuous Improvement
Technology is an important part of this role.
You'll leverage CRM, ERP, reporting platforms, and AI-powered tools to improve workflows, reporting, and business insights.
You'll be responsible for:
  • Managing Customer Service workflows within CRM and ERP systems
  • Maintaining data accuracy and process integrity
  • Identifying automation opportunities
  • Developing operational reports and dashboards
  • Supporting implementation of new technologies and best practices


Experience

  • 5+ years of progressive Customer Service leadership experience
  • Experience leading customer service teams within manufacturing, distribution, or another B2B environment
  • Proven success implementing process improvements and leading organizational change
  • Strong experience collaborating with Sales, Operations, Production, and cross-functional teams
  • A track record of building engaged, high-performing teams

Experience with:
  • Microsoft Office, particularly Excel
  • CRM platforms (HubSpot experience is an asset)
  • ERP and order management systems
  • Operational reporting and KPI development
  • AI-powered tools used for reporting, data analysis, workflow optimization, or process improvement



Please submit your resume to Sarika at sarika@fuzehr.com for consideration.


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