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Customer Service Manager Jobs in Derby, CT (NOW HIRING)

Industrial Fumigant Company

Service Manager

Milford, CT · On-site

$60 - $70/hr

Ensure that customer expectations are met * Have experience interacting with both commercial and ... management of direct and indirect reports in a service-based industry (i.e. package delivery ...

BIC

Senior Manager, Customer Service (US)

Shelton, CT · On-site

As the Senior Manager, US Customer Service , you will lead the strategy, execution, and continuous improvement of Customer Care, Customer Fulfillment, and Customer Compliance for BIC's largest market ...

BIC

Senior Manager, Customer Service (US)

Shelton, CT · On-site

As the Senior Manager, US Customer Service , you will lead the strategy, execution, and continuous improvement of Customer Care, Customer Fulfillment, and Customer Compliance for BIC's largest market ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Derby, CT

Customer Service Manager information

See Derby, CT salary details

$24.6K

$58.2K

$101.3K

How much do customer service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer service manager in Derby, CT is $58,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Derby, CT?

The most popular types of Customer Service jobs in Derby, CT are:

What job categories do people searching Customer Service Manager jobs in Derby, CT look for?

The top searched job categories for Customer Service Manager jobs in Derby, CT are:

What cities near Derby, CT are hiring for Customer Service Manager jobs?

Cities near Derby, CT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Derby, CT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,176 per year, or $28 per hour.

Customer Service Call Center Supervisor (Management Track)

CHURCH HILL CLASSICS LTD

Monroe, CT • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Assist in managing the day-to-day operations of the Customer Service department across multiple channels.

  • Coach, mentor, and develop Customer Service Representatives to support performance and professional growth.

  • Identify opportunities to improve workflows, systems, procedures, and customer experience, and help implement technical and operational solutions.

Job description

About Church Hill Classics:
At Church Hill Classics, we’ve proudly handcrafted over two million custom diploma frames, certificate frames, varsity letter frames, and award frames since 1991. Based in Monroe, CT, our female-owned company remains a U.S. leader in premium custom framing—trusted by over 1,500 colleges and universities, honor societies, the U.S. Military, and professional associations.

The Role:

We are looking for a technologically savvy, solutions-oriented Customer Service Manager-in-Training to initially learn our systems and then transition into leading and elevating our customer service operations. This is an opportunity for an experienced Customer Service lead/trainer to invest in the next level of leadership and make a meaningful impact on how we serve customers, support employees, and improve business operations across the organization.

The ideal candidate combines strong customer service background with a passion for process improvement, technology, and team development. After successfully completing the Manager-in-Training Path, you will lead a team of Customer Service Representatives while helping drive operational efficiency through system enhancements, AI-supported tools, training development, and cross-functional collaboration.

If you thrive in a fast-paced environment, enjoy solving problems, and are energized by improving both people and processes, we’d love to discuss this opportunity more with you.

What You’ll Do:

Complete 12 weeks of training and acclimation into leadership responsibilities

  • Phase 1: Immersion into and mastery of the Church Hill Classics Customer Service Representative role
  • Phase 2: Track KPIs and become an expert in Church Hill Classics systems and procedures
  • Phase 3: Identify opportunities to streamline and improve process
  • Phase 4: Take the lead in coaching the team

Assist in Leading & Developing the Team

  • Assist in the management of day-to-day operations of the Customer Service department, ensuring excellent service across phone, email, chat, and internal support channels.
  • Coach, mentor, and develop Customer Service Representatives to support performance, engagement, and professional growth.
  • Monitor workloads, response times, and service quality to ensure team and departmental goals are achieved.
  • Participate in hiring, onboarding, performance management, employee development, and employee relations activities.

Help Drive Process & Technology Improvements

  • Identify opportunities to improve workflows, systems, procedures, and customer experience.
  • Partner cross-functionally to design and implement technical and operational solutions that improve efficiency and service delivery.
  • Help optimize and maintain AI-driven customer chat tools, ensuring content remains accurate, effective, and aligned with company standards.
  • Maintain awareness of website and system performance issues and escalate concerns appropriately.

Support Operational Excellence

  • Analyze customer service trends, defects, and product concerns and communicate findings to key stakeholders.
  • Assist the customer Service Manager by acting as an additional escalation point for complex or high-impact customer issues.
  • Develop and maintain training materials, scripts, knowledge resources, and standard operating procedures (SOPs).
  • Support continuous improvement initiatives that strengthen department performance and customer satisfaction.

Why Join Us: Because we’re more than just a manufacturer—we’re storytellers of achievement, innovators of design, and dedicated to delivering craftsmanship that celebrates life's milestones.  As part of the Church Hill Classics team you will be part of a brand recognized for excellence and quality, and you will be an active participant in contributing to the growth and success of a company that values precision, creativity, and collaboration.

We also offer fantastic benefits:

  • Company Paid Time Off and Sick Time
  • Medical, Dental, and Vision Insurance
  • Flexible Spending and Dependent Care Accounts
  • 401k
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • Participation in Perks at Work (discounts on a wide variety of specialty services and everyday items)
  • Annual Incentive Payout (amount based on company performance)

What We're Looking For:

  • Strong customer service experience, with additional background in training, coaching, or comparable leadership skill.
  • Technically savvy with the ability to learn and adapt to systems, tools, AI platforms, and evolving technology.
  • Experience improving processes, workflows, or operational efficiency.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to balance customer needs with business priorities in a fast-paced environment.
  • Strong analytical mindset with attention to detail and follow-through.
  • Strong working knowledge of customer service platforms such as Zendesk, ERP systems (eg. Mass500), CRM, AI chat tools, or customer support platforms is highly preferred.
  • Skilled at building relationships and positively influencing growth within a team.

Work Experience & Education:

  • Bachelor’s degree in business, Communications, or a related field preferred.
  • Minimum of 5 years of customer service experience, with a minimum of 1 year leading, coaching, or training preferred.

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