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Customer Service Manager Jobs in DeKalb, IL (NOW HIRING)

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Customer Service/ Office manager

West Chicago, IL · On-site

$25 - $26/hr

Manage office supplies, equipment, and vendor services for operational efficiency. 2. Customer Service * Serves as the primary contact for customer inquiries via phone, email, and in person.

Deutz

Service Manager

Elgin, IL · On-site

$75K - $90K/yr

The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their ...

HyVee

Service Manager

Sycamore, IL · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Sycamore, IL · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in DeKalb, IL

Customer Service Manager information

See DeKalb, IL salary details

$24K

$56.9K

$99.1K

How much do customer service manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer service manager in DeKalb, IL is $56,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in DeKalb, IL?

The most popular types of Customer Service jobs in DeKalb, IL are:

What are popular job titles related to Customer Service Manager jobs in DeKalb, IL?

For Customer Service Manager jobs in DeKalb, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in DeKalb, IL look for?

The top searched job categories for Customer Service Manager jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Customer Service Manager jobs?

Cities near DeKalb, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in DeKalb, IL as of August 2026, with employment types broken down into 76% Full Time, 12% Part Time, 4% Contract, and 8% Nights. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $56,925 per year, or $27.4 per hour.

Customer Service Manager

Montgomery, IL • On-site

Performance Food Group
See more jobs at Performance Food Groupexternal

$60K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description


We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America's food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Summary
Responsible for the management of the Customer Service department, ensuring that customers and Account Managers receive prompt, courteous and accurate service. Manages assigned staff to meet customer needs and enhance customer relationships. Supports sales initiatives that enhance operating company profitability. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.
Position Responsibilities:
  • Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
  • Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
  • Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
  • Works closely with other employees/managers to resolve problems and effectively meet the customer's needs.
  • Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
  • Supports the successful achievement of all assigned sales and gross profit objectives.
  • Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
  • Performs other related duties as assigned.

EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Required Qualifications
Required Education: High School Diploma/GED or Equivalent Experience
Required Experience: 4 - 6 Years
Previous customer service, retail and/or cash and carry, sales or warehouse experience.
Team lead or supervisory experience.
Preferred Qualifications
Preferred Education: Bachelors
Preferred Experience: 6 - 10 Years
Previous customer service, retail and/or cash and carry, sales or warehouse experience within the foodservice industry .
Supervisory experience.
Preferred Professional Certification(s): Customer Relationship Management (CRM), Customer Service Manager (CSMC), and / or Customer Service Management (CSM) certificate.
Company Description
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

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