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Customer Service Manager Jobs in Commack, NY (NOW HIRING)

Canon U.S.A., Inc.

Service Manager

Melville, NY · On-site

$77K - $115K/yr

... level of customer satisfaction. Your Impact - Manages a team of technicians that support our ... to achieve service business objectives of machine performance, revenue and expense control ...

allegiance

Service Manager

Bridgeport, CT · On-site

This is a working manager role. You will have one service writer who handles most of the paperwork ... Handle service requests from our commercial truck leasing customers with urgency and ...

Allegiance Trucks

Service Manager

Bridgeport, CT · On-site

Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...

Private Listing

Service Manager

New York, NY

$80K - $85K/yr

We're seeking an experienced Service Manager to lead front-of-house operations and deliver an exceptional guest experience in a dynamic Brooklyn restaurant. This is a hands-on leadership role for a ...

Allegiance Trucks

Service Manager

Bridgeport, CT · On-site

$80K - $110K/yr

Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... This is a working manager role. You will have one service writer who handles most of the paperwork ...

Canon U.S.A., Inc.

Service Manager

Melville, NY

$77K - $115K/yr

Driven by our mission of exceeding customer expectations with our technologies and enriching the ... management and negotiation skills.- Experience in delivering service to fortune 1000 customers ...

Milea Auto Group

AUTOMOTIVE SERVICE MANAGER

New York, NY · On-site

$100K - $150K/yr

Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...

Milea Auto Group

AUTOMOTIVE SERVICE MANAGER

New York, NY · On-site

$100K - $150K/yr

Responsibilities: - Oversee the daily operations of the service department - Manage a team of service technicians and customer service representatives - Ensure high-quality service and customer ...

Canon U.S.A., Inc.

Service Manager

Melville, NY

$77K - $115K/yr

Driven by our mission of exceeding customer expectations with our technologies and enriching the ... management and negotiation skills.- Experience in delivering service to fortune 1000 customers ...

Canon U.S.A., Inc.

Service Manager

Melville, NY · On-site

$77K - $115K/yr

Driven by our mission of exceeding customer expectations with our technologies and enriching the ... management and negotiation skills.- Experience in delivering service to fortune 1000 customers ...

Canon Careers

Service Manager

Melville, NY

$77K - $115K/yr

... time management and negotiation skills. - Experience in delivering service to fortune 1000 ... Driven by our mission of exceeding customer expectations with our technologies and enriching the ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Commack, NY

Customer Service Manager information

See Commack, NY salary details

$25.4K

$60.1K

$104.6K

How much do customer service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer service manager in Commack, NY is $60,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $72,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Commack, NY?

The most popular types of Customer Service jobs in Commack, NY are:

What are popular job titles related to Customer Service Manager jobs in Commack, NY?

For Customer Service Manager jobs in Commack, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Commack, NY look for?

The top searched job categories for Customer Service Manager jobs in Commack, NY are:

What cities near Commack, NY are hiring for Customer Service Manager jobs?

Cities near Commack, NY with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Commack, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,060 per year, or $28.9 per hour.

Service Manager

Air Conditioning Contractors of America

Massapequa Park, NY • On-site

Full-time

Re-posted 5 days ago

Job description

The Service Manager reports to the General Manager, and is responsible for the management, administration, growth, and profitability of the Service Department, including responsibility for the applicable sections of the corporate strategic plan.
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Initiative, decisiveness, tact, integrity, judgment, leadership skills and technical knowledge are essential to achieving departmental and corporate goals. Job-related contact can occur virtually with all demographic groups, with the majority of daily contacts being with Long Island Mechanical, LLC employees and departmental customers. Representative duties include:
  • Planning, organizing, controlling, and coordinating all aspects of the Service Department.
  • Training designated employees in proper servicing procedures, practices, and promotion of the Long Island Mechanical, LLC customer satisfaction guarantee philosophy.
  • Scheduling jobs according to the expected complexity of the call against the experience and ability of the available technicians.
  • Working with the Accountant and the General Manager on the collection of problem accounts. Negotiating credit when necessary to build the customer base. Overseeing open account customers when credit limit has been exceeded.
  • Working with other Department Managers, the Owner-Team and the General Manager in support of the corporate goals, mission and vision.
  • Resolving customer complaints in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude.
  • Working with suppliers on issues pertaining to parts performance, reliability, pricing and availability.
  • Providing annual performance appraisals for all Service Department employees.
  • Performing related management-level duties as directed by the General Manager.
  • Managing equipment, special tools, vehicles and parts needs for the Department.
  • Managing the necessary administrative records and controls to protect the interests of the corporation and the customer, to include prompt and accurate invoicing.
  • Implementing quality control procedures for the Service Department to ensure optimal customer service, efficient use of equipment and time, and meeting of departmental strategic and budgetary goals.

Job Qualifications:
  • Ten or more years of combined practical and academic experience in the full range of HVACR sub-fields, including the experience to analyze a typical field situation and provide a timely, correct solution, with at least 3 years of it in a supervisory capacity.
  • Ability to negotiate orders with suppliers to ensure prompt and timely receipt of material as well as the best price.
  • Excellent oral and written communications skills, including the ability to work with all personnel levels, customers and suppliers.
  • A good understanding of marketing and sales techniques for HVAC systems, equipment and services.
  • Possess the physical ability, initiative and knowledge to visit technicians and customers on job-sites for the purpose of demonstrating leadership, achieving rapport, providing superior customer service, and providing support and advice to technicians.
  • Ability to market and sell service jobs, contracts, and bids face-to-face and on the phone.
  • Be able to comprehend and implement applicable federal, state, and local government laws, rules and regulations, as well as corporate policy and philosophy.
  • Possess current (state) driver's license and the ability to drive all types of vehicles in the corporate fleet within six months of initial employment. Incumbent must be insurable by current Long Island Mechanical, LLC insurance carrier.
  • Excellent leadership and supervisory skills to motivate his/her employees to higher achievements and to keep the departmental morale high.
  • Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office.

Compensation: $750.00 per year
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