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Customer Service Manager Jobs in Aloha, OR (NOW HIRING)

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Aloha, OR

Customer Service Manager information

See Aloha, OR salary details

$25.8K

$61.2K

$106.5K

How much do customer service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer service manager in Aloha, OR is $61,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $73,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Aloha, OR? The most popular types of Customer Service jobs in Aloha, OR are:
What are popular job titles related to Customer Service Manager jobs in Aloha, OR? For Customer Service Manager jobs in Aloha, OR, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Aloha, OR look for? The top searched job categories for Customer Service Manager jobs in Aloha, OR are:
What cities near Aloha, OR are hiring for Customer Service Manager jobs? Cities near Aloha, OR with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Aloha, OR as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,170 per year, or $29.4 per hour.

Customer Service Administrator

Performance Systems Integration LLC

Portland, OR • On-site

$18 - $22/hr

Full-time

Re-posted 17 days ago

Job description

CUSTOMER SERVICE ADMINISTRATOR
Reports To: Customer Support Supervisor
Department: Customer Service
Direct Reports: None
FLSA Status: Non-exempt
Employment Type: Full Time
Pay Range: $18 - $22 per hour
Position Overview:
Responsible for front-line customer phone support, including answering basic scheduling questions, identifying high-value customers, calming upset customers, and escalating / routing calls as appropriate. Collaborates with managers, scheduling / billing administrators, and other office staff in delivering an excellent customer experience.
Job Responsibilities:
  • Answer all incoming phone calls and route to the appropriate parties.
  • Answer basic customer questions regarding currently scheduled appointments by looking up jobs in the Field Service Management software.
  • Diffuse customer complaints and escalate to the manager when appropriate.
  • Create jobs in our Field Service Management software for non-emergency customer service requests and notify the Scheduling Admin.
  • Escalate emergency and high-value customer calls to managers or Scheduling Admins with a live transfer.
  • Escalate changes to customer information in accordance with established PSI protocols.
  • Assist Scheduling Administrators, Compliance Administration, and other departments as necessary.
  • Some misc. local office duties may apply such as office supply ordering and mail collection.
  • Greet customers and other visitors to the office and assist, if applicable.
  • Other duties may include basic administrative tasks and related special projects as assigned

Qualifications:
Education & Certifications:
  • Minimum of a High School Diploma or GED.
  • Associate or bachelor's degree preferred.

Experience:
  • Minimum of 1 year administrative and/or customer service experience.
  • Knowledge of Fire Alarm, Sprinkler or Suppression systems (or other related industries) preferred, but not required.
  • Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems.
  • Demonstrates excellent customer service and professional etiquette.

Key Competencies:
  • Able to understand various fire protection services we deliver and customer accounts.
  • Excellent interpersonal and customer service skills.
  • Communicates effectively, verbally and in writing.
  • Organizes work and pays attention to details.
  • Demonstrates sound judgement and prioritizes work appropriately.
  • Able to complete tasks in a fast-paced environment.
  • Manages time and work effectively.
  • Keeps composure and a positive attitude, even when under pressure.
  • Meets stated commitments.

Physical Requirements:
  • Long periods of time are spent sitting, being on the phone, and working on the computer. May stand and take short breaks as needed.

Working Conditions:
  • Climate controlled office environment.
  • Moderate noise level.

EEO Statement: Performance Systems Integration provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation, or any other protected group status as defined by law.

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