ZipRecruiter

Log In

1

Customer Service Manager Jobs in Vermont (NOW HIRING)

VIP Tires & Service

Service Manager

Bennington, VT

$75K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Bennington, VT

$75K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

United Ag & Turf, NE

Service Manager

Rutland, VT · On-site

$65K - $75K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag and Turf

Service Manager

Rutland, VT · On-site

$65K - $75K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Ag & Turf NE, LLC

Service Manager

Rutland, VT · On-site

$65K - $75K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

United Rentals

Service Manager

Williston, VT

$71K - $103K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals, Inc.

Service Manager

Williston, VT · On-site

$71K - $103K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

Williston, VT

$71K - $103K/yr

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Vermont

Customer Service Manager information

See Vermont salary details

$26.1K

$61.7K

$107.4K

How much do customer service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer service manager in Vermont is $61,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Vermont? The most popular types of Customer Service jobs in Vermont are:
What are popular job titles related to Customer Service Manager jobs in Vermont? For Customer Service Manager jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Vermont look for? The top searched job categories for Customer Service Manager jobs in Vermont are:
What cities in Vermont are hiring for Customer Service Manager jobs? Cities in Vermont with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Vermont as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $61,667 per year, or $29.6 per hour.

Assistant Customer Service Manager

Northeast Grocery

Colchester, VT • On-site

$18 - $25.50/hr

Other

Posted 15 days ago

Job description

Pay Range: $18.00- $25.50

SUMMARY
To be the advocate for our guests and consistently meet our guestsa expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. Responsible to greet, make eye contact and aThanka each guest that you service. Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guestsa expectations. Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy. Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures. Responsible for the supervision of the Guest Service area. Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income. Responsible for the accurate processing and reporting on daily/weekly cash and sales activities. Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests. Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA a" Look InSide Always / BOB a" Bottom of Basket) . Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits. Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift. Responsible for communicating new policies or promotional programs to our guests. Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.
MINIMUM QUALIFICATIONS
Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Strong organizational skills and ability to multi-task. Strong supervisory skills Must be reliable. Must show a high level of integrity and professionalism. Ability to read and write at the 8th grade level. Basic Math skills
EDUCATION AND EXPERIENCE
High School Diploma or equivalent. 1-3 years related experience
PHYSICAL REQUIREMENTS
EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

Apply