Customer Service Manager Jobs in Vermont (NOW HIRING)

Why choose us? 

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as a Front-End Manager, where customer service, operational consistency, and checkout efficiency come together. 

At Albertsons Companies, we are looking for teamfocused managers who are passionate about customer service, people development, and operational excellence. As a Front-End Manager, you will oversee frontend operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fastpaced, customerfacing environment where your work directly supports store results and customer satisfaction. 

Bring your flavor  

Building the future of food and wellbeing starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience. 

Main responsibilities: 

• Oversee and coordinate all frontend operations, ensuring fast, friendly, and accurate checkout service 

• Support customer service programs and respond to customer concerns in a timely and professional manner 

• Provide checkout support as needed, including register functions and customer assistance 

• Guide and oversee frontend activities including scheduling, service levels, and daily operations 

• Maintain cleanliness, organization, and a positive frontend environment 

• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions 

• Monitor inventory and ordering of frontend supplies and materials 

• Hire, train, coach, and develop frontend associates and supervisors 

• Support labor planning, budgeting, and expense control for the department 

• Maintain compliance with company policies, safety standards, and operational procedures 

• Complete daily reports, payroll processes, and required documentation 

We are looking for candidates who possess the following: 

Soft skills: 

• Strong customerservice focus with a professional team presence 

• Effective communication, coaching, and collaboration skills 

• Strong organization, prioritization, and planning abilities 

• Ability to stay composed in fastpaced, customerfacing environments 

Skill areas: 

• Frontend operations and customer service execution 

• Cash handling, reconciliation, and compliance practices 

• Labor planning, scheduling, and service coverage 

• Safety awareness and lossprevention support 

Knowledge: 

• Frontend systems, registers, and store operations 

• Cash handling procedures, security protocols, and transaction policies 

• Scheduling tools and basic computer applications 

Abilities: 

• Ability to review service metrics, cash variance, and performance trends 

• Ability to train, coach, and support associate development 

• Ability to stand, move, lift, carry, or push objects as required 

• Ability to operate and troubleshoot frontend equipment 

• Travel requirements: None  

• Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct 

We also provide a variety of benefits including: 

• Competitive wages paid weekly 

• Associate discounts 

• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) 

• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits 

• Leaders invested in your training, career growth and development 

• An inclusive work environment with talented colleagues who reflect the communities we serve 

Our Values - Click below to view video:   ACI Values 

A copy of the full job description can be made available to you. 

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