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Customer Service Manager Jobs in Waterville, VT (NOW HIRING)

Haddad Subaru

Automotive Service Manager

Saint Albans, VT · On-site

$110 - $160/hr

You will be the key point of contact between customers, technicians, and management, driving ... Responsibilities * Manage daily service department operations to ensure smooth and efficient ...

New

Haddad GMC

Automotive Service Manager

Saint Albans, VT · On-site

$110 - $160/hr

You will be the key point of contact between customers, technicians, and management, driving ... Responsibilities * Manage daily service department operations to ensure smooth and efficient ...

New

Walgreens

Customer Service Associate

Milton, VT · On-site

$16.50 - $22.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens Boots Alliance

Customer Service Associate

Milton, VT · On-site

$16.50 - $22.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Saint Albans, VT · On-site

$13.50 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Planet Fitness

Customer Service Associate

Essex, VT · On-site

$14.50/hr

... Lead Manager as needed. * Assist in maintaining the neatness and cleanliness of the club ... Customer service background preferred. * Basic computer proficiency. * Punctuality and reliability ...

Planet Fitness

Customer Service Associate

Essex, VT · On-site

$14.50/hr

... Lead Manager as needed. * Assist in maintaining the neatness and cleanliness of the club ... Customer service background preferred. * Basic computer proficiency. * Punctuality and reliability ...

Planet Fitness

Customer Service Associate

Essex, VT · On-site

$14.50/hr

... Lead Manager as needed. * Assist in maintaining the neatness and cleanliness of the club ... Customer service background preferred. * Basic computer proficiency. * Punctuality and reliability ...

Planet Fitness

Gym Customer Service

Essex, VT · On-site

$14.50/hr

... Lead Manager as needed. * Assist in maintaining the neatness and cleanliness of the club ... Customer service background preferred. * Basic computer proficiency. * Punctuality and reliability ...

Domino's Franchise

Customer Service Rep

Newport, VT · On-site

$16.25 - $22.25/hr

In our stores, team members learn about business, management and what it takes to succeed. We have ... We are looking for Customer Service Representatives at a Domino's near you! These employees will ...

New

Domino's

Customer Service Representative

Saint Albans, VT · On-site

$14.75 - $20/hr

Customer Service Representative (CSR)Location: 266 North Main Street St. AlbansCustomer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Waterville, VT

Customer Service Manager information

See Waterville, VT salary details

$24K

$56.9K

$99.1K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Waterville, VT is $56,905.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What cities near Waterville, VT are hiring for Customer Service Manager jobs?

Cities near Waterville, VT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Waterville, VT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $56,905 per year, or $27.4 per hour.

Automotive Service Manager

Haddad Subaru of St. Albans

Saint Albans, VT • On-site

$110K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Haddad Subaru of St. Albans is seeking a dedicated and experienced Automotive Service Manager to lead our service department. In this role, you will oversee all aspects of the service operations, ensuring exceptional customer service, efficient workflow, and a motivated team. You will be the key point of contact between customers, technicians, and management, driving performance and maintaining high standards while fostering a positive work environment.
Responsibilities
  • Manage daily service department operations to ensure smooth and efficient workflow.
  • Supervise and support service technicians, advisors, and support staff.
  • Monitor and improve customer satisfaction by addressing concerns and resolving issues promptly.
  • Maintain accurate records of service orders, parts inventory, and labor hours.
  • Prepare and manage budgets, analyze financial reports, and track department profitability.
  • Ensure compliance with all safety, environmental, and company regulations.
  • Develop and implement training programs to enhance team performance and technical skills.
  • Collaborate with other departments to enhance overall customer experience and business success.
Requirements
  • Proven experience as an Automotive Service Manager or in a similar role.
  • Strong leadership skills with the ability to motivate and manage a team effectively.
  • Excellent customer service and communication abilities.
  • In-depth knowledge of automotive repair processes, diagnostics, and parts management.
  • Familiarity with service management software and business operations.
  • Ability to analyze financial data and prepare reports.
  • High school diploma or equivalent; technical certifications or relevant degrees are a plus.
  • Must be located in or willing to relocate to St. Albans, VT.
Benefits
  • Competitive salary ranging from $110,000.00 to $160,000.00 per year, paid weekly based on experience.
  • Comprehensive health, dental, and vision insurance plans.
  • Sick
  • Vacation
  • Holidays
  • 401k with annual match
  • Employee discounts on vehicle purchases and services.
  • Opportunities for professional growth and development.
About the Company
Haddad Subaru of St. Albans is a trusted automotive dealership dedicated to providing exceptional service and quality vehicles to the community of St. Albans, VT. We pride ourselves on our commitment to customer satisfaction and maintaining a friendly, professional work environment. As part of the Haddad Automotive Group, we uphold strong values of integrity, teamwork, and innovation.
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