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Customer Service Manager Jobs in Johnson, VT (NOW HIRING)

Albertsons

Customer Service Manager

Colchester, VT · On-site

$22 - $27/hr

As a Customer Service Manager, you will oversee front‑end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a ...

Albertsons

Customer Service Manager

Colchester, VT · On-site

As a Customer Service Manager, you will oversee frontend operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fastpaced ...

Albertsons

Customer Service Manager

Colchester, VT · On-site

As a Customer Service Manager, you will oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast ...

Albertsons

Customer Service Manager

Colchester, VT · On-site

As a Customer Service Manager, you will oversee frontend operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fastpaced ...

Northeast Grocery

Customer Service Manager

Burlington, VT · On-site

$20.25 - $32/hr

Responsible for overseeing the Front End operation to include customer service desk, register ... Assists the Store Manager with the budgeting and financial goals of the Front End area to include ...

New

Haddad Subaru

Automotive Service Manager

Saint Albans, VT · On-site

$110 - $160/hr

You will be the key point of contact between customers, technicians, and management, driving ... Responsibilities * Manage daily service department operations to ensure smooth and efficient ...

New

Haddad GMC

Automotive Service Manager

Saint Albans, VT · On-site

$110 - $160/hr

You will be the key point of contact between customers, technicians, and management, driving ... Responsibilities * Manage daily service department operations to ensure smooth and efficient ...

New

Texas Roadhouse

Service Manager

Williston, VT · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Williston, VT · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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Customer Service Manager information

See Johnson, VT salary details

$24.5K

$57.9K

$100.9K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Johnson, VT is $57,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $69,900.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Johnson, VT?

The most popular types of Customer Service jobs in Johnson, VT are:

What are popular job titles related to Customer Service Manager jobs in Johnson, VT?

For Customer Service Manager jobs in Johnson, VT, the most frequently searched job titles are:

What cities near Johnson, VT are hiring for Customer Service Manager jobs?

Cities near Johnson, VT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Johnson, VT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,948 per year, or $27.9 per hour.

Customer Service Manager

Albertsons

Colchester, VT • On-site

$22 - $27/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,169 frontline employees who took The Breakroom Quiz

69th of 124 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as a Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.

At Albertsons Companies, we are looking for team‑focused managers who are passionate about customer service, people development, and operational excellence. As a Customer Service Manager, you will oversee front‑end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast‑paced, customer‑facing environment where your work directly supports store results and customer satisfaction.

Bring your flavor

Building the future of food and well‑being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.

Main responsibilities:

  • Oversee and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service

  • Support customer service programs and respond to customer concerns in a timely and professional manner

  • Provide checkout support as needed, including register functions and customer assistance

  • Guide and oversee front‑end activities including scheduling, service levels, and daily operations

  • Maintain cleanliness, organization, and a positive front‑end environment

  • Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions

  • Monitor inventory and ordering of front‑end supplies and materials

  • Hire, train, coach, and develop front‑end associates and supervisors

  • Support labor planning, budgeting, and expense control for the department

  • Maintain compliance with company policies, safety standards, and operational procedures

  • Complete daily reports, payroll processes, and required documentation

We are looking for candidates who possess the following:

Soft skills:

  • Strong customer‑service focus with a professional team presence

  • Effective communication, coaching, and collaboration skills

  • Strong organization, prioritization, and planning abilities

  • Ability to stay composed in fast‑paced, customer‑facing environments

Skill areas:

  • Front‑end operations and customer service execution

  • Cash handling, reconciliation, and compliance practices

  • Labor planning, scheduling, and service coverage

  • Safety awareness and loss‑prevention support

Knowledge:

  • Front‑end systems, registers, and store operations

  • Cash handling procedures, security protocols, and transaction policies

  • Scheduling tools and basic computer applications

Abilities:

  • Ability to review service metrics, cash variance, and performance trends

  • Ability to train, coach, and support associate development

  • Ability to stand, move, lift, carry, or push objects as required

  • Ability to operate and troubleshoot front‑end equipment

  • Travel requirements: None

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

  • Competitive wages paid weekly

  • Associate discounts

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

  • Leaders invested in your training, career growth and development

  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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