Service Manager
Smithfield, RI · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Smithfield, RI · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
East Greenwich, RI · On-site
$62K - $80K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
East Greenwich, RI · On-site
$62K - $80K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Warwick, RI · On-site
$62K - $80K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Warwick, RI · On-site
$62K - $80K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Cranston, RI · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Cranston, RI · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager - Air Compressors
Cranston, RI · On-site
$75K - $90K/yr
Service Manager - Air compressors Location: Cranston, RI We are seeking an experienced Service ... Handle customer service inquiries and resolve service-related issues. * Prepare and follow up on ...
Quick apply
Service Manager - Air Compressors
Cranston, RI · On-site
$75K - $90K/yr
Service Manager - Air compressors Location: Cranston, RI We are seeking an experienced Service ... Handle customer service inquiries and resolve service-related issues. * Prepare and follow up on ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...
Customer Service Representative
Middletown, RI · On-site
$18 - $20/hr
This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas Customer Service ...
Customer Service Representative
Middletown, RI · On-site
$18 - $20/hr
This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas Customer Service ...
Customer Service Representative
Middletown, RI · On-site
$18 - $20/hr
This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas Customer Service ...
Customer Service Representative
Middletown, RI · On-site
$18 - $20/hr
This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas Customer Service ...
Customer Service
Warwick, RI · On-site
$20/hr
Required Skills and Experience: - Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick, RI Client ...
Customer Service
Warwick, RI · On-site
$20/hr
Required Skills and Experience: - Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick, RI Client ...
Customer Service
$15.25 - $20.75/hr
Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...
Quick apply
Customer Service
$15.25 - $20.75/hr
Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...
Regional Service Manager
Lincoln, RI · On-site
$95K/yr
Organize preinstallation meetings to align customer expectations and project requirements. _____ What We're Looking For We are seeking a customer-focused service professional with experience managing ...
Regional Service Manager
Lincoln, RI · On-site
$95K/yr
Organize preinstallation meetings to align customer expectations and project requirements. _____ What We're Looking For We are seeking a customer-focused service professional with experience managing ...
CUSTOMER SERVICE REP (CSR)
Pawtucket, RI · On-site
$14.25/hr
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Great things are happening at Domino†...
CUSTOMER SERVICE REP (CSR)
Pawtucket, RI · On-site
$14.25/hr
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Great things are happening at Domino†...
Customer Experience Manager
Middletown, RI · On-site
$65K/yr
Minimum of three (3) years of work experience in customer service * Property Management or Hospitality preferred * Strong customer engagement and communication skills * Experience in Microsoft Office ...
Customer Experience Manager
Middletown, RI · On-site
$65K/yr
Minimum of three (3) years of work experience in customer service * Property Management or Hospitality preferred * Strong customer engagement and communication skills * Experience in Microsoft Office ...
Customer Service Representative
Smithfield, RI · On-site
$17 - $20/hr
Route Coordinator - Customer Service Representative Position There will always be pest problems ... Work with field reps and manager directly to update customer information. * Ensure customer ...
Customer Service Representative
Smithfield, RI · On-site
$17 - $20/hr
Route Coordinator - Customer Service Representative Position There will always be pest problems ... Work with field reps and manager directly to update customer information. * Ensure customer ...
Pest Control Service Manager
Smithfield, RI · On-site
$55K - $70K/yr
Our commitment to excellence, safety, and customer satisfaction drives everything we do. We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery.
Pest Control Service Manager
Smithfield, RI · On-site
$55K - $70K/yr
Our commitment to excellence, safety, and customer satisfaction drives everything we do. We are looking for a dedicated Service Manager to lead our service team and ensure top-tier service delivery.
Work with field reps and manager directly to update customer information. * Ensure customer ... Complete and distribute daily service reports. * Communicate with new customers and additional ...
Quick apply
Work with field reps and manager directly to update customer information. * Ensure customer ... Complete and distribute daily service reports. * Communicate with new customers and additional ...
Customer Service Representative
$17 - $20/hr
Route Coordinator - Customer Service Representative Position There will always be pest problems ... Work with field reps and manager directly to update customer information. * Ensure customer ...
Customer Service Representative
$17 - $20/hr
Route Coordinator - Customer Service Representative Position There will always be pest problems ... Work with field reps and manager directly to update customer information. * Ensure customer ...
Customer Service Manager information
See Rhode Island salary details
$24K - $30.8K
5% of jobs
$30.8K - $37.6K
14% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$37.6K - $44.4K
16% of jobs
The median wage is $50.6K / yr.
$44.4K - $51.2K
17% of jobs
$51.2K - $58K
12% of jobs
$58K - $64.9K
9% of jobs
$66.4K is the 75th percentile. Wages above this are outliers.
$64.9K - $71.7K
11% of jobs
$71.7K - $78.5K
6% of jobs
$78.5K - $85.3K
5% of jobs
$85.3K - $92.1K
2% of jobs
$92.1K - $98.9K
3% of jobs
$24K
$56.8K
$98.9K
How much do customer service manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for customer service manager in Rhode Island is $56,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $68,600.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rhode Island? The most popular types of Customer Service jobs in Rhode Island are:
What are popular job titles related to Customer Service Manager jobs in Rhode Island? For Customer Service Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rhode Island look for? The top searched job categories for Customer Service Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Customer Service Manager jobs? Cities in Rhode Island with the most Customer Service Manager job openings:
$5.2K/mo
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 18 days ago
Texas Roadhouse rating
5.9
Based on 1,094 frontline employees who took The Breakroom Quiz
45th of 88 rated restaurants
Job description
At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?
Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a Service Manager your responsibilities would include:
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!
As a Service Manager your responsibilities would include:
- Driving sales, steps of service, and guest satisfaction
- In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
- Providing or directing all Front of House training
- Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
- Managing liquor orders and controlling liquor costs
- Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
- Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
- Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
- Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
- Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
- Understanding, managing, and practicing safe food handling procedures
At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
- A choice of medical plans that are best in class
- Dental and Vision Insurance
- Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
- Adoption Assistance
- Short-Term and Long-Term Disability
- Life, Accident and Critical Illness Insurance
- Identity Theft Protection
- Employee Assistance Program
- Business Travel Insurance
- 401(k) Retirement Plan
- Flexible Spending Accounts
- Tuition Reimbursements up to $5,250 per year
- Monthly Profit-Sharing Program
- Quarterly Restricted Stock Units Program
- Many opportunities to support your community
- Annual holiday bonus
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
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