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Customer Service Manager Jobs in Woonsocket, RI (NOW HIRING)

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Albertsons

Customer Service Manager

Shrewsbury, MA · On-site

As a Customer Service Manager, you'll lead our frontend operations and set the tone for exceptional service. You'll support and coach team members, ensure smooth and efficient checkout experiences ...

Albertsons

Customer Service Manager

Shrewsbury, MA · On-site

As a Customer Service Manager, you'll lead our front-end operations and set the tone for exceptional service. You'll support and coach team members, ensure smooth and efficient checkout experiences ...

Albertsons

Customer Service Manager

Worcester, MA

$22 - $32/hr

We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you'll ...

Michaels Stores, Inc.

Customer Service Mgr

Needham, MA · On-site

$16 - $22.20/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...

Polarson, Inc.

Customer Service Manager

Boston, MA · On-site

Locations We're Hiring For Description Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. *Resolves product and ...

Polarson, Inc.

Customer Service Manager

Boston, MA · On-site

Locations We're Hiring For Description Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. *Resolves product and ...

Polarson, Inc.

Customer Service Manager

Boston, MA · On-site

Locations We're Hiring For Description Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. *Resolves product and ...

Michaels Stores, Inc.

Customer Service Mgr *2

Needham, MA · On-site

$16 - $22.20/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...

Reiser

Service Manager

Canton, MA · On-site

... Manager and Make an Impact ... Are you passionate about technical problem-solving and providing exceptional customer service? Join ...

Robert Reiser & Co, Inc.

Service Manager

Canton, MA · On-site

Service Manager Canton, MA On Site - No Remote Availability Join Reiser as a Service Manager and ... Are you passionate about technical problem-solving and providing exceptional customer service? Join ...

Grieco Automotive Group

Service Manager

Johnston, RI · On-site

Service Manager duties and responsibilities A Service Manager will need to fulfil the following ... Maintaining customer relationships and improving response and delivery times * Updating service ...

United Rentals

Service Manager

Seekonk, MA · On-site

$79K - $113K/yr

Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Woonsocket, RI

Customer Service Manager information

See Woonsocket, RI salary details

$23.5K

$55.6K

$96.8K

How much do customer service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer service manager in Woonsocket, RI is $55,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Woonsocket, RI? The most popular types of Customer Service jobs in Woonsocket, RI are:
What job categories do people searching Customer Service Manager jobs in Woonsocket, RI look for? The top searched job categories for Customer Service Manager jobs in Woonsocket, RI are:
What cities near Woonsocket, RI are hiring for Customer Service Manager jobs? Cities near Woonsocket, RI with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Woonsocket, RI as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,575 per year, or $26.7 per hour.
Customer Service Manager

Customer Service Manager

Blank Label

Boston, MA • On-site

Full-time

Posted 25 days ago

Job description

Who is Blank Label. Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear

The company's vision is to build a long-standing national clothing brand. The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client-facing work as well as overseeing part-time customer service representatives and operations representatives.

The Customer Service Manager will report directly to the company President. Culture: Blank Label looks for high aptitude and motivation over experience, and someone who is excited by the prospect of getting into a growing company, especially one that values professional development. We value individuals who seek and thrive on challenges rather than run away from them.

Candidates must have: * Customer focused mindset - you have a deep desire to do whatever it takes to solve issues and delight customers * Strong problem solving skills and you are resourceful and will know our product so well that you really understand what the customer needs * Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools Opportunity: This role is best suited for individuals looking to get in on the ground-floor of a growing company, in a role that requires learning and understanding of all aspects of the business. To Apply * Please provide your LinkedIn profile link or resume * One paragraph on why you're suited to the role * Compensation expectations

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