Seekonk, MA · On-site
$79K - $113K/yr
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Seekonk, MA · On-site
$79K - $113K/yr
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
$79K - $113K/yr
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
$79K - $113K/yr
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Seekonk, MA · On-site
$79K - $113K/yr
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Seekonk, MA · On-site
$79K - $113K/yr
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Seekonk, MA · On-site
$79K - $113K/yr
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Seekonk, MA · On-site
$79K - $113K/yr
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...
Lincoln, RI · On-site
$130K - $150K/yr
Customer Service:Ensure excellent customer service and satisfaction.Handle customer inquiries ... Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a ...
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Lincoln, RI · On-site
$130K - $150K/yr
Customer Service:Ensure excellent customer service and satisfaction.Handle customer inquiries ... Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a ...
You will lead a team of employees, ensure exceptional customer service, meet budget goals and drive ... Budget Management: * Monitor financial performance and manage the department's budget accordingly.
You will lead a team of employees, ensure exceptional customer service, meet budget goals and drive ... Budget Management: * Monitor financial performance and manage the department's budget accordingly.
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Boston, MA · On-site
$82K - $87K/yr
Professionally receive, manage, and respond to customer feedback * Leads and trains staff on allergen awareness and guest communications and guest service regarding allergens and dietary restrictions
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Boston, MA · On-site
$82K - $87K/yr
Professionally receive, manage, and respond to customer feedback * Leads and trains staff on allergen awareness and guest communications and guest service regarding allergens and dietary restrictions
Customer Service Technology CRM & CCaaS Office Locations: Orange, CT OR Boston, MA The base salary range for this position is dependent upon experience and location, ranging from $155,600 to $203,300 ...
Customer Service Technology CRM & CCaaS Office Locations: Orange, CT OR Boston, MA The base salary range for this position is dependent upon experience and location, ranging from $155,600 to $203,300 ...
... management and/or a minimum of three plus (3)+ years' experience in Service Department operations ... Coordinates customer clinics, field days, and related promotional events with Sales and Marketing ...
... management and/or a minimum of three plus (3)+ years' experience in Service Department operations ... Coordinates customer clinics, field days, and related promotional events with Sales and Marketing ...
The Customer Service Supervisor supports the manager by providing day‑to‑day leadership for a team of customer service representatives who handle customer inquiries, manage orders and issue ...
The Customer Service Supervisor supports the manager by providing day‑to‑day leadership for a team of customer service representatives who handle customer inquiries, manage orders and issue ...
Hopkinton, MA · On-site
$19.50 - $26/hr
Maintain and manage a contract quotation database, including follow-up activities for outstanding quotes. * Review customer purchase orders for accuracy and completeness, ensuring all required ...
Hopkinton, MA · On-site
$19.50 - $26/hr
Maintain and manage a contract quotation database, including follow-up activities for outstanding quotes. * Review customer purchase orders for accuracy and completeness, ensuring all required ...
Westwood, MA · On-site
$14.50 - $19/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
Westwood, MA · On-site
$14.50 - $19/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
North Easton, MA · On-site
$15 - $17.90/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...
North Easton, MA · On-site
$15 - $17.90/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...
Hopkinton, MA · On-site
$19.50 - $26/hr
Maintain and manage a contract quotation database, including follow-up activities for outstanding quotes. * Review customer purchase orders for accuracy and completeness, ensuring all required ...
Hopkinton, MA · On-site
$19.50 - $26/hr
Maintain and manage a contract quotation database, including follow-up activities for outstanding quotes. * Review customer purchase orders for accuracy and completeness, ensuring all required ...
Westborough, MA · On-site
$13.50 - $17.50/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
Westborough, MA · On-site
$13.50 - $17.50/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
North Easton, MA · On-site
$13.50 - $17.75/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
North Easton, MA · On-site
$13.50 - $17.75/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
Westwood, MA · On-site
$15 - $17.90/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...
Westwood, MA · On-site
$15 - $17.90/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...
$13.50 - $17.50/hr
The Cashier provides excellent customer service by efficiently and accurately processing customer ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
$13.50 - $17.50/hr
The Cashier provides excellent customer service by efficiently and accurately processing customer ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
Millis, MA · On-site
$13.25 - $17.25/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
Millis, MA · On-site
$13.25 - $17.25/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...
$15 - $17.90/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...
$15 - $17.90/hr
Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...
$23.5K - $30.1K
5% of jobs
$30.1K - $36.8K
14% of jobs
$39.4K is the 25th percentile. Wages below this are outliers.
$36.8K - $43.5K
16% of jobs
The median wage is $49.5K / yr.
$43.5K - $50.1K
17% of jobs
$50.1K - $56.8K
12% of jobs
$56.8K - $63.5K
9% of jobs
$65K is the 75th percentile. Wages above this are outliers.
$63.5K - $70.1K
11% of jobs
$70.1K - $76.8K
6% of jobs
$76.8K - $83.5K
5% of jobs
$83.5K - $90.1K
2% of jobs
$90.1K - $96.8K
3% of jobs
$23.5K
$55.6K
$96.8K
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
$79K - $113K/yr
Other
Medical, PTO
Re-posted 17 days ago
Great company. Great people. Great opportunities.
Job Code = Service Manager-Branch - 1E0016 If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals. As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians.
You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management. What you'll do: Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes Staff location adequately based on skills and workload Responsible for R&M, P&L and associated costs/budget Lead, plan, measure and continuous improvement of all service and maintenance performance metrics Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control Evaluate performance and promotability of team members.
Identify and provide necessary skills training and regular coaching Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication Other duties assigned as needed Requirements: High School diploma required; trade-school degree a plus; bachelor's degree preferred Valid driver's license with acceptable driving record Extensive Equipment Fleet Maintenance and leadership experience 5 years' service and maintenance experience and a minimum of 3 years supervisory experience Strong motivational and leadership skills Excellent customer service skills Strong knowledge of maintenance accounting and P&L Basic computer skills (Excel) This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Why join us. We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Explore our comprehensive U.S. benefit offerings For Canadian benefits, click here United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law
If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success
With many veterans already part of our team, we're ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Compensation Range: $79,055.00 - $113,835.00 Apply.
