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Customer Service Manager Jobs in Florida (NOW HIRING)

Compass Group

Customer Service Manager - Orlando, FL

Orlando, FL

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product ...

Compass Group

Customer Service Manager - Orlando, FL

Orlando, FL · On-site

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product ...

Canteen

Customer Service Manager - Orlando, FL

Orlando, FL · On-site

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product ...

Canteen

Customer Service Manager - Tallahassee, FL

Tallahassee, FL · On-site

$62K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product ...

Compass Group

Customer Service Manager - Orlando, FL

Orlando, FL

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Florida

Customer Service Manager information

See Florida salary details

$18.3K

$43.3K

$75.5K

How much do customer service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service manager in Florida is $43,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $52,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Florida?

The most popular types of Customer Service jobs in Florida are:

What are popular job titles related to Customer Service Manager jobs in Florida?

For Customer Service Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Florida look for?

The top searched job categories for Customer Service Manager jobs in Florida are:

What cities in Florida are hiring for Customer Service Manager jobs?

Cities in Florida with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,342 per year, or $20.8 per hour.

Theatre Customer Service Manager

Florida Atlantic University

Boca Raton, FL

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Florida Atlantic University rating

6.6

Company rating: 6.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

498th of 618 rated colleges and universities

Job description

Apply now to join FAU, where tomorrow begins.


For more information on everything FAU has to offer, please visit www.fau.edu/jobs.


Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

The Theatre and Dance Department at Florida Atlantic University is seeking a Theatre Customer Service Manager in Boca Raton, FL.

To provide an excellent patron experience at all performances, the Service Manager oversees the supervision and training of the head ushers and volunteers. This position coordinates multiple venue performances on the same evening with volunteer and staff assistance, ensuring excellent customer service from front-of-house staff.

This role manages the front of house operations, in conjunction with or in the absence of the chair or director by making decisions regarding production emergencies, safety, and financial interests of the college. This Service Manager provides leadership in emergency situations, including fire alarm and inclement weather warnings.

Summary of Responsibilities:

  • Learn, assist, and train in evacuation procedures and emergency conditions.

  • Exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with members of the public in a variety of situations.

  • Distribute information, manage and coordinate Head Ushers, Volunteers, Parking Garage, and Police activity.

  • Staff and organizes all public and preview performances.

  • Manages printed program distribution and secures programs and other patron materials.

  • Maintains the appearance of the lobby and all public areas; communicates with Facilities as necessary to ensure a clean environment.

  • Resolves conflicts with any patron issues.

  • Trains, schedules and/or supervises Assistant House Managers and Backup House Managers.

  • Recruits and coordinates volunteer ushers.

  • Coordinates performance timelines with stage management, including preshow chats, curtain speeches, intermission, and post-show chats.

  • Maintains ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with stage manager.

  • Prepare and distribute appropriately all identified Front of House reports.

  • Works closely with chairs and directors to ensure proper front of house staff is in place for all performances.

  • Post proper directional signage, guiding patrons to the correct theatre.

  • Attend pre-audience previews as needed to support production operations.

  • Manage late seating in accordance with departmental/college policy.

  • Coordinate with box office to address unique seating requests for VIP, award judges, and critics.

  • Performs job-related duties as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

  • Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

  • State retirement options including tax-deferred annuities and Roth 403(b) plans.

  • State employees Public Service Loan Forgiveness (PSLF) program.

  • Sick Leave Pool Program.

  • Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).

  • Paid Community Engagement Volunteer Service Day

  • Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

Explore Living in Palm Beach County

The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB

Minimum Qualifications:

A master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Ability to perform the physical demands of the position including objects weighing up to 50 pounds required.

Salary:

$50,000 - $55,000 Annually.

College or Department:

A&L: Theatre & Dance

Location:

Boca Raton

Work Days and Hours:

Days and Hours for this position vary, and will include nights, weekends and holidays as the program and shows require.

Application Deadline:

2026-08-17

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

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