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Customer Service Insurance Jobs in Minnesota (NOW HIRING)

StaffMyAgency LLC

Customer Service

Maple Grove, MN · On-site

$40K - $60K/yr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Minnesota

Customer Service Insurance information

See Minnesota salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service insurance in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Minnesota?

The most popular types of Customer Service Insurance jobs in Minnesota are:

What are popular job titles related to Customer Service Insurance jobs in Minnesota?

For Customer Service Insurance jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Minnesota look for?

The top searched job categories for Customer Service Insurance jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Service Insurance jobs?

Cities in Minnesota with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Minnesota as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Experienced Customer Service Representative - Insurance

Peichel & Associates, Inc

Sartell, MN • On-site

$20 - $30/hr

Full-time

Retirement, PTO

Posted 17 days ago

Job description

Welcome to Peichel Associates, Inc., where we believe that the best insurance is built on genuine human connection. Based in the heart of Sartell, Minnesota, our office is a place where every voice is heard and every contribution matters. We are looking for an experienced insurance professional to join our close-knit team and help us continue providing the exceptional care our community relies on. You will not just be another voice on the phone; you will be the person our clients trust to navigate life's unexpected moments. We value a positive, proactive approach and a sincere desire to make someone’s day a little easier. If you enjoy the challenge of solving problems and take pride in doing the job right the first time, you will fit in perfectly here. We provide a space where you can grow your career, deepen your industry knowledge, and make a tangible impact on the lives of your neighbors every single day. We are excited to meet someone who shares our commitment to integrity and warm, personalized service.

Responsibilities

Act as the primary point of contact for our policyholders, answering questions and resolving issues with a welcoming attitude.

Process policy endorsements, renewals, and billing inquiries accurately and on time.

Assess client coverage needs during every interaction to ensure they are adequately protected.

Collaborate with our producers to prepare quotes and finalize new business applications.

Maintain meticulous records within our internal systems to keep client information current and reliable.

Identify potential gaps in coverage and proactively communicate these findings to help our clients stay secure.

Requirements

Active Property and Casualty Insurance License in Minnesota preferred.

Minimum of two years of hands-on experience in an insurance or related field.

Strong command of agency management systems and Microsoft Office suite.

Exceptional ability to de-escalate complex situations with empathy and patience.

High school diploma or equivalent.

Previous experience with carrier portals is a plus.

Benefits
Paid Time Off (PTO)###Flexible Schedule###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###