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Customer Service Insurance Jobs in Rosemount, MN

StaffMyAgency LLC

Customer Service

Maple Grove, MN · On-site

$40K - $60K/yr

Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification * Use a customer-focused ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Rosemount, MN

Customer Service Insurance information

See Rosemount, MN salary details

$10

$19

$27

How much do customer service insurance jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service insurance in Rosemount, MN is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What job categories do people searching Customer Service Insurance jobs in Rosemount, MN look for? The top searched job categories for Customer Service Insurance jobs in Rosemount, MN are:
What cities near Rosemount, MN are hiring for Customer Service Insurance jobs? Cities near Rosemount, MN with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Rosemount, MN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,973 per year, or $19.2 per hour.

Customer Service Rep - INSURANCE

HomeServices Insurance

Saint Paul, MN • On-site

$23.50 - $28.70/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Title

To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.

Job Duties and Responsibilities (Essential Job Functions)

Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)

  • Research and answer calls from clients, underwriters and third parties.
  • Advise clients regarding insurance coverage and risk management issues.
  • Process policy changes and cancellations.
  • Handle claims and billing inquiries.
  • Foster and maintain good working relationships with insurance companies and underwriters.

Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)

Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)

Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations
  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications

Education:

  • High School Diploma or equivalent work experience and knowledge.

Experience:

  • Two years successful servicing experience with independent agency (or equivalent).

Knowledge and Skills:

  • Property and Casualty License
  • Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
  • Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Proven automation, time management, and organizational skills.
  • Familiarity with risk assessment and risk management techniques.
Wage

$23.50 - $28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Benefits

Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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