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Customer Service Insurance Jobs in Minnesota (NOW HIRING)

Andy Lamarucciola - State Farm Insurance Agent

Be Seen First

Insurance Sales Representative

Maplewood, MN · On-site

$40K - $75K/yr

Delivering service to existing clients * Assist new / prospective customers with insurance decisions "We are good at what we do....we do the right thing....and we care about people" - JOIN US! Job ...

Andy Lamarucciola - State Farm Insurance Agent

Be Seen First

Insurance Sales Representative

Maplewood, MN · On-site

$40K - $75K/yr

Delivering service to existing clients * Assist new / prospective customers with insurance decisions "We are good at what we do....we do the right thing....and we care about people" - JOIN US! Job ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Minnesota

Customer Service Insurance information

See Minnesota salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service insurance in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Minnesota? The most popular types of Customer Service Insurance jobs in Minnesota are:
What are popular job titles related to Customer Service Insurance jobs in Minnesota? For Customer Service Insurance jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Minnesota look for? The top searched job categories for Customer Service Insurance jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Service Insurance jobs? Cities in Minnesota with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Minnesota as of July 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Insurance Customer Service Rep

Chapman & Associates Farm Bureau

Gilbert, MN • On-site

$17 - $19/hr

Full-time

PTO

Posted 20 days ago

Job description

Chapman & Associates Farm Bureau was founded in 2004 and remains a proud family-run agency dedicated to providing full-service insurance and financial solutions. We are committed to excellent customer service and operate in a fun environment where collaboration is essential to deliver a winning client experience. Our culture combines professionalism with strong team collaboration. We believe in ethical decision-making, long-term client relationships, and creating career paths that offer both stability and growth.

We are seeking an Insurance Customer Service Representative to join our team. This role is ideal for someone early in their career who wants strong training, support, and the opportunity to build a career. You may begin in property and casualty service while developing additional licensing and sales skills, with clear pathways into production and higher earnings.

  • Base hourly pay of $17 - $19 based on experience
  • Bonus opportunities and travel incentive trips
  • Paid time off, paid sick leave, and paid holidays
  • Monday through Friday schedule
  • Career growth and advancement opportunities

If you want career longevity, income growth potential, and a family-first culture, apply today!


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings off

Weekends off

Bonus Opportunities

Work-Life Balance

Holidays Off

Paid Holidays

Advancement Opportunities

Continuing Education Opportunities

Ongoing Training Seminars

Professional Work Environment

Paid Sick Leave


Responsibilities
  • Answer phones and provide excellent customer service
  • Process policy changes for existing clients
  • Gather information for quotes
  • Conduct client coverage reviews
  • Manage workflow and CRM systems accurately
  • Schedule appointments

Requirements
  • Active Minnesota Property & Casualty license
  • Strong customer service skills
  • Organized and punctual
  • Team-oriented mindset
  • Willingness to learn and grow into sales opportunities