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Customer Service Helpdesk Jobs (NOW HIRING)

Fresco y Más

Customer Service Associate

Hialeah Gardens, FL · On-site

$13 - $18/hr

Customer Service Associate The customer service associate will increase customer confidence and ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Hialeah, FL · On-site

$13.25 - $18/hr

Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Friday Services

Customer Service

Cashiers, NC · On-site

$19 - $22/hr

Receive customer service calls and help coordinate service requests * Answer and direct incoming phone calls as needed * Enter, update, and retrieve customer information using company computer ...

Sila

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Listen to customers' needs and help identify the appropriate service * Schedule and book service appointments accurately * Convert inbound opportunities into booked calls while providing an excellent ...

Kelly Services

Customer Service

Billings, MT · On-site

$20 - $22/hr

Customer Service / Quote and Order Entry Client Account Coordinator (Contract-to-Hire) Location ... You're looking to keep your career moving onward and upward, and we're here to help you do just ...

MCI Careers

Customer Service Agent

Savannah, GA

$13.21 - $16.45/hr

We are looking for Customer Service Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector ...

MCI Careers

Customer Service Agent

Savannah, GA · On-site

$12 - $16/hr

We are looking for Customer Service Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector ...

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Customer Service Helpdesk information

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How much do customer service helpdesk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Helpdesk vs Customer Support Specialist?

AspectCustomer Service HelpdeskCustomer Support Specialist
CredentialsBasic customer service training, sometimes certifications in helpdesk softwareCustomer service experience, technical knowledge, certifications may vary
Work EnvironmentHelpdesk centers, call centers, online support platformsSupport teams, client sites, remote or office settings
Employer & IndustryIT companies, tech support, service providersTech firms, retail, telecommunications, software companies
Search & Comparison IntentUnderstanding roles, job requirements, career pathsJob responsibilities, skills needed, career growth

Customer Service Helpdesk roles focus on technical support and troubleshooting via calls or online platforms, often requiring basic technical knowledge. Customer Support Specialists may handle broader customer inquiries, including product information and issue resolution, with a mix of technical and interpersonal skills. Both roles are vital in customer service but differ in scope and technical depth.

Is customer service helpdesk a good entry level IT job?

Customer Service Helpdesk roles are often considered good entry-level IT jobs because they require basic technical knowledge, communication skills, and problem-solving abilities. These positions provide foundational experience with troubleshooting, ticketing systems, and customer interaction, which can lead to further IT career development. Certifications like CompTIA A+ can enhance prospects in this field.

What qualifications do I need for a customer service helpdesk?

A customer service helpdesk role typically requires a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with customer service software or ticketing systems. Some positions may prefer prior experience in customer support or related fields, and certifications in customer service or technical support can be advantageous.

What cities are hiring for Customer Service Helpdesk jobs?

Cities with the most Customer Service Helpdesk job openings:

What states have the most Customer Service Helpdesk jobs?

States with the most job openings for Customer Service Helpdesk jobs include:

What are popular job titles related to Customer Service Helpdesk jobs?

For Customer Service Helpdesk jobs, the most frequently searched job titles are:

Customer Service Helpdesk jobs near you
Infographic showing various Customer Service Helpdesk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Customer Service Associate

Hialeah Gardens, FL • On-site

Fresco y Más
Supermarkets and Grocery Stores • 1 - 5K employees
Learn more about Fresco y Másexternal

$13 - $18/hr

Other

Re-posted yesterday

Fresco y Más rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Service Associate

The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.

Primary responsibilities include:

  • Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
  • Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
  • Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
  • Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
  • Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
  • Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
  • Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
  • Maintain confidentiality of information.
  • Put up discarded or returned merchandise.
  • Perform cashier associate duties, as necessary.
  • Perform pricing duties, as necessary.
  • Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
  • Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
  • Perform other job-related duties as assigned.

Minimum qualifications:

  • Must be 18 years of age.
  • High school diploma or equivalency.
  • Ability to read, write and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.

Preferred qualifications:

  • Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
  • Possess a proficient working knowledge of office, front end systems and equipment.
  • Possess proficient computer skills.
  • Possess demonstrated skills in the ability to perform and deliver customer service expectations.
  • Demonstrate good organizational skills.
  • High standard of integrity and reliability.

Required behaviors:

  • Lives the values by embracing the essence of the company demonstrating a commitment to the company's goal and values.
  • Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
  • Business-driven showing passion for the business, delivering results consistently.
  • Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
  • People passion through consistently treating others with respect and dignity.

Knowledge, skills, abilities:

  • Compliance with all company policies and procedures.
  • Must complete service training within sixty (60) days of position start date.

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