ZipRecruiter

Log In

1

Customer Service Helpdesk Jobs in Virginia (NOW HIRING)

NESCO Inc

Helpdesk CSR

Hampton, VA · On-site

$19/hr

Customer Service Representative (CSR) Are you an enthusiastic problem-solver with a passion for helping people? We're looking for a Customer Service Representative to join our Customer Service team.

TalentBridge

Customer Service Representative

Roanoke, VA · On-site

$15.75 - $21.25/hr

Help with payments, transactions, lost or stolen cards, fraud concerns, and disputes * Provide ... Strong customer service and communication skills * Comfortable working in a high-volume, phone ...

Burjline Builders

Customer Service

Virginia Beach, VA · On-site

$25 - $38/hr

Customer Service Advisor Job Overview Identiv, a global leader in digital security and ... We are looking for an individual with excellent communication skills and a passion for helping ...

Sandhu Group LLC

Customer Service

Chester, VA

$12.77 - $14.50/hr

As part of our KFC Family, you will be part of a team that will provide thorough training, learning opportunities that help you grow. Team Member (Customer Service) Responsibilities: * Make and ...

Sandhu Group LLC

Customer Service

Colonial Heights, VA

$12.77 - $14.50/hr

As part of our KFC Family, you will be part of a team that will provide thorough training, learning opportunities that help you grow. Team Member (Customer Service) Responsibilities: * Make and ...

Burjline Builders

Customer Service

Virginia Beach, VA · On-site

$25 - $38/hr

Customer Service Advisor Job Overview Identiv, a global leader in digital security and ... We are looking for an individual with excellent communication skills and a passion for helping ...

KnitWell Group

Customer Service

Williamsburg, VA · On-site

$14 - $19.25/hr

You help keep the store looking beautiful by ensuring merchandise is well-organized and in the ... customer. * Use brand behaviors and personalized service to drive brand loyalty. * Uphold the ...

Sandhu Group LLC

Customer Service

Powhatan, VA

$12.77 - $14.50/hr

As part of our KFC Family, you will be part of a team that will provide thorough training, learning opportunities that help you grow. Team Member (Customer Service) Responsibilities: * Make and ...

Long John Silver's

Customer Service

Christiansburg, VA · On-site

$14.75 - $20/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction ... This is a very important position for a friendly, helpful individual who enjoys working in a fast ...

Long John Silver's

Customer Service

Bristol, VA · On-site

$13 - $17.75/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction ... This is a very important position for a friendly, helpful individual who enjoys working in a fast ...

Long John Silver's

Customer Service

Lebanon, VA · On-site

$13.25 - $18/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction ... This is a very important position for a friendly, helpful individual who enjoys working in a fast ...

Long John Silver's

Customer Service

Radford, VA · On-site

$15.25 - $20.75/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction ... This is a very important position for a friendly, helpful individual who enjoys working in a fast ...

Long John Silver's

Customer Service

Roanoke, VA · On-site

$15.75 - $21.25/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction ... This is a very important position for a friendly, helpful individual who enjoys working in a fast ...

Long John Silver's

Customer Service

Roanoke, VA · On-site

$12.77 - $15/hr

The Customer Service is the key to ensuring guest satisfaction ... This is a very important position for a friendly, helpful individual who enjoys working in a fast ...

Long John Silver's

Customer Service

Fairlawn, VA · On-site

$12.77 - $13.50/hr

The Customer Service is the key to ensuring guest satisfaction ... This is a very important position for a friendly, helpful individual who enjoys working in a fast ...

Long John Silver's

Customer Service

Lebanon, VA · On-site

$12.77 - $13.50/hr

The Customer Service is the key to ensuring guest satisfaction ... This is a very important position for a friendly, helpful individual who enjoys working in a fast ...

next page

Showing results 1-20

All JobsCustomer Service Helpdesk JobsCustomer Service Helpdesk Jobs in Virginia

Customer Service Helpdesk information

See Virginia salary details

$5

$15

$18

How much do customer service helpdesk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service helpdesk in Virginia is $16.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.79 and $18.47 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Helpdesk vs Customer Support Specialist?

AspectCustomer Service HelpdeskCustomer Support Specialist
CredentialsBasic customer service training, sometimes certifications in helpdesk softwareCustomer service experience, technical knowledge, certifications may vary
Work EnvironmentHelpdesk centers, call centers, online support platformsSupport teams, client sites, remote or office settings
Employer & IndustryIT companies, tech support, service providersTech firms, retail, telecommunications, software companies
Search & Comparison IntentUnderstanding roles, job requirements, career pathsJob responsibilities, skills needed, career growth

Customer Service Helpdesk roles focus on technical support and troubleshooting via calls or online platforms, often requiring basic technical knowledge. Customer Support Specialists may handle broader customer inquiries, including product information and issue resolution, with a mix of technical and interpersonal skills. Both roles are vital in customer service but differ in scope and technical depth.

Is customer service helpdesk a good entry level IT job?

Customer Service Helpdesk roles are often considered good entry-level IT jobs because they require basic technical knowledge, communication skills, and problem-solving abilities. These positions provide foundational experience with troubleshooting, ticketing systems, and customer interaction, which can lead to further IT career development. Certifications like CompTIA A+ can enhance prospects in this field.

What qualifications do I need for a customer service helpdesk?

A customer service helpdesk role typically requires a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with customer service software or ticketing systems. Some positions may prefer prior experience in customer support or related fields, and certifications in customer service or technical support can be advantageous.
Customer Service Helpdesk jobs near you
Infographic showing various Customer Service Helpdesk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,279 per year, or $16 per hour.

Helpdesk CSR

Hampton, VA • On-site

NESCO Inc
See more jobs at NESCO Incexternal

$19/hr

Other

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Customer Service Representative (CSR)

Are you an enthusiastic problem-solver with a passion for helping people? We're looking for a Customer Service Representative to join our Customer Service team. This is an excellent opportunity to build a career in customer support, where you'll gain core skills and product knowledge under the guidance of our experienced leadership team. Starting Pay: $19/hr Available Shifts: 9:30 AM - 8:00 PM - 4 days a week 11:30AM - 8:30 pm - 5 days a week 7 AM - 3:30 PM - 5 days a week

What You'll Do:

  • Handle basic customer inquiries and provide support via phone, email, and chat.
  • Resolve routine issues like phone activations, order tracking, and general complaints.
  • Escalate more complex problems to senior team members when necessary.
  • Assist with onboarding new customers and maintaining accurate account records.
  • Help coordinate with service providers, help desks, and other teams to ensure great service.
  • Perform data entry and process customer orders.
  • Act as an intermediary to prevent unnecessary upselling from service providers.

What We're Looking For:

  • A high school diploma or equivalent.
  • Prior customer service experience, preferably in a client-facing or high-volume environment.
  • Basic computer and smartphone proficiency.
  • Experience with customer relationship management (CRM) software is a plus.
  • Excellent written and verbal communication skills.
  • A patient, empathetic, and professional approach to customer interactions.
  • The ability to work both independently and collaboratively.
  • The ability to obtain and maintain applicable security clearances.

This is a position that plays a foundational role in the Customer Service department. It has a Public Trust (High) risk designation, which will require a Background Investigation.

We're excited to see what you can bring to our team!

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply